-
December 2023 by Tanner of the Hall
Very helpful, and polite. Able to help with my niche problem relatively quick.
-
December 2023 by Aknell
The repair team was very personable and helpful. They were flexible with my schedule and got the work done quickly. Would definitely recommend this store.
-
December 2023 by Daniel Gullo
I brought my computer in 2 1/2 months ago (October 11). They told me it would "DEFINITELY be ready next week" at that time.One week went by, no updates. I called them. They said it wasn't ready yet. They said they would check on it and call me back. They never did.Two weeks went by. I called back on a Monday. They said it would be ready for pickup "by Friday". Friday came. They didn't call me. I called them. They said it wasn't ready. They didn't know what was going on with it. They said they would call me back. They never did.I kept calling in to get updates each week to find out what was going on with my computer. The people in the store repeatedly said "I will call you right back and let you know when we can get this back to you." The never call back.I called in one time and they asked if they could place me on a "brief hold". I was on hold for literally an hour and then they hung up on me.I finally received my computer back yesterday.In the store, the staff are rude and inattentive. They signed me up for the Asurion Home+ program when I didn't ask for that or want it. Now I have to call Asurion to cancel it and get a refund for the last two months that they charged me.I have had decent experiences with the UBIF in Exton, PA. However, this store in Prices Corner, Wilmington, DE is ridiculous and unacceptable. I wouldn't trust them to fix me a sandwich let alone fix my important electronics.Don't go to this store. Go to a different one.
-
December 2023 by Natasha Mitchell
I went to the store at the mall advised them of my problem and they sent me to ubreakifix and the guys in there took great care of me had my phone back in 2 hours
-
December 2023 by Delores Okonmah
Excellent service! Lower price! The location affords a place to roam while your phone is being repaired! I was very pleased with this location and concept!
-
December 2023 by Morgan Lightcap
Took my computer in to get fixed. Quoted two weeks and it took a month. I paid for the asurion+ to expedite and make it cheaper. After two weeks I called and the part for my computer came in oct 30 and my computer wasn't even look at til Nov 7th. Mailed to Florida and no date was given for it to return. It returned and it was denied for repair. I canceled the asurion+ because it was not worth the money and hassle. Went to pick it up Nov 24 and it still wasn't fixed and told to come back later. I came back and was charged full price instead of discounted price and for the hassle and wasted time nothing was done for me. Beyond upset and will never use this company again and will tell everyone I know to not use them as well.
-
December 2023 by Mary Icasiano
The team at uBreakiFix worked fast and diligently to repair my laptop on same day I brought it in. Other device repair shops needed five business days for the same service. Plus, the total cost was $50 cheaper than the other places.
-
December 2023 by Bryan Case
Guys were super helpful, got my phone fixed same day. I would definitely go back if I ever need a phone or tablet fixed.
-
December 2023 by Mr. Ngozi Okonmah
Great customer service. Phone was fixed in the timely manner and exceeded my expectation.
-
November 2023 by Sebastian Derry
This shop was recommended to me. Staff were helpful, fast, courteous, professional and didn't try to upsell anything.
-
November 2023 by Paul C.
Nice job... took a little while but good service you will wait for. Thanks Guys
-
November 2023 by Venus Riley
I had never heard of this company associated with Verizon Wireless before. Anyway, when I accidentally dropped my cell phone on concrete cement and cracked the screen, I automatically expected the worse case scenario to happen. So I was pleasantly surprised that I was even paying monthly for the Asurion Verizon Wireless Protection Plan. Then as instructed, I went online and filed a report about my broken phone. The entire process was so much easier than anticipated. I took my phone to a UBreakIFix shop near me, and within about 3 hours, they had my phone, which only sustained a damaged screen, repaired and given back to me.
-
November 2023 by Marti Williams
I've had two different phones repaired here. I was able to get an appointment almost immediately and they fixed the phones while I ran a couple of errands. Reasonably priced, friendly service. Highly recommend!
-
November 2023 by Dontaine Gillis
Great service had me in and out with no issue, Se'kou did an amazing job getting me back up and running paul,were awesome
-
October 2023 by steven menger
My phone was an in-warranty repair so it may not have been worth their time to do their due diligence. My phone was not opened and no diagnostics ran, no explanation of why it would be a screen issue , only told they didn't have the part no time table of if they could get the part. Awful customer service .
