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July 2023 by Krystal Hardy-Knox
Very inconvenient, the first location on MLK blvd In Wilmington system was down so I had to call customer service to find another location with we made arrangements for Newport Gap Pike. Get there and the clerk at the station has no clue whatsoever about anything pertaining to U-Haul. I followed the directions on the app to get the truck. After they tell you what truck your getting. There’s no further instructions on how to get the key. So I call customer service again. They kept telling me to go inside to ask the clerk. She’s saying the key is outside in the lock box. They assisted with the lockbox codes but NO key for my rental. So I stated it could be in the return key drop box. Was left on hold with customer service for 15 mins. The clerk gave me the code to get the key. Big inconvenience held me up from my other obligations. Two other customers were having the same issue and was asking me about the steps and what did I do. Honestly, I always go to a live location with humans. I was trying to “save money” on mileage by going to a location closer to my home. It wind up working but i paid in time with inconvenience. Hope this review helps the company fix these issues. As the world runs on convenience!
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July 2023 by Ashly Washington
No box to put key waiting hours for resolution
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June 2023 by Sofi B
Awful. Currently trying to get my money back. Rented the little van for only 3 hours, then without our consent they changed it to 2 days. We returned the van within the original 3 hour time frame, under the mileage and filled up the tank, now they're trying to charge us over $200 when it was originally only $30. Ridiculous. Company isn't being very helpful either. Tried customer service and essentially told me to wait 3 business days for a response
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February 2022 by Joe Davis (Chilly)
reservations are meaningless when they switch you to a different location. then charge you for the mileage of the new location you never asked for. they're either very incompetent or the biggest scammers out there. also, watch out for trucks with dead batteries. UHAUL SUX!!!
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July 2019 by JPDMEEK
Helpful staff
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May 2018 by Jeremy Cunningham
No trucks to rent an shady
