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February 2024 by John Dinkins
Great Service!
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February 2024 by Mark C
Great atmosphere ? great energy from the staff here at Trek Bicycle Wilmington.
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February 2024 by J G
Best customer service, best selection and great financing.From the test rides to the purchase, full explanation of the bikes functions and accessory add ons, this is the best bike shop for your next Trek!
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February 2024 by Holly McKenna
Googled a bike repair place locally when my sons new electric bike got 2 flats and we didn’t know why. I called and the man who answered was so nice off the bat and said to bring the bike in. We did - they diagnosed the problem and explained what went wrong. The price was reasonable and I loved how they spoke to me in a way I understood the problem and what to do from having it happen again. Communication was on point during the fix which was super quick! 100% pleased and will definitely return to this shop!
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February 2024 by elizabeth browning
I’m a dedicated cyclist who has cycled in many countries and about 5 centuries. My Trek road bike is my best friend. I wanted an electric bike for my home in the city which is very hilly compared to the beach where I ride. I researched them a long time. I walked into Trek Wilmington knowing what I wanted only to have Aldan talk to me about my needs and explain what he thought I needed. He could have sold me anything but he wanted me to have the best bike for me. He was knowledgeable, nice, polite professional..simply outstanding! Every customer deserves someone like him!And he delivered me the bike. Adjusted it and is 15 minutes away for anything I need! He is the best!❤️?
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February 2024 by Lisa Gares
Great Trek store in Wilmington! The manager, Alban got me on my new bike quickly after delivery. He spent time setting the suspension up for my weight and reviewing the controls and everything with me. Mechanic Kyle was super friendly and promptly worked on an issue with another bike I brought in. Highly recommend this shop!
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November 2023 by Jeffrey Kutz
What a great bike shop! From the moment we walked in till the time we left with my 15-year-old daughter's new bike, we were provided such great care and service. They listened to our interests, educated us, and helped us at every step to find a great bike. Thank you!
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November 2023 by Steve Lindsay
Outwardly friendly, knowledgeable and genuinely excited about sharing their love and knowledge of bikes. Ride on!
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November 2023 by Jeffrey Robinson
Love that they helped me with my bike which is not their brand.
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October 2023 by Richard C
I wish I could give more than 5 stars to the Trek store in Wilmington! I went there today to buy a Kuat hitch-mount bike rack. Although I live is SE Pennsylvania, the store was only 16 miles away AND, DE has no sales tax.After I bought the rack, I thought I'd just take the box home and assemble everything there. The sales staff went above and beyond by saying they'd love to assemble and install the rack for me! I was told that it would take about 1/2 hour and they were spot on! A VERY BIG shout out to my sales person, Hulyeong. She seemed as happy as could be as she put all the bits together like an expert. When she was done, a really nice salesman (didn't get his name) carried it over to my car and installed it into my trailer hitch. The Kuat is a monster. Once tightened, it doesn't wobble or move one bit. The same is true when I test mounted a bike to it after getting home. It was also great seeing they're finally getting some inventory in after that long-lasting bike shortage. I saw a bright red Domaine e-bike in my size. It was calling out to me but my wallet said, "that's enough for one day. Let's go!"
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October 2023 by Alma Q.
Helpful informative staff. Great reliable bikes. I have 2 bikes from Trek . A Trek for the city & a Marlin for the burbs.
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September 2023 by angel fernandez
Store manager Alban Mora assured that my purchase experience met all expectations. Bought a Madone SL 7 very happy overall performance of bike mechanic Connor.I recommend Wilmington Trek store for a bike purchase.
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September 2023 by Denison Hatch
Jim, the experienced and expert head mechanic, and Connor, the always cheerful and knowledgeable mechanical advisor are the BEST in the business.
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September 2023 by Richard C.
I wish I could give more than 5 stars to the Trek store in Wilmington! I went there today to buy a Kuat hitch-mount bike rack. Although I live is SE Pennsylvania, the store was only 16 miles away AND, DE has no sales tax. After I bought the rack, I thought I'd just take the box home and assemble everything there. The sales staff went above and beyond by saying they'd love to assemble and install the rack for me! I was told that it would take about 1/2 hour and they were spot on! A VERY BIG shout out to my sales person, Hulyeong. She seemed as happy as could be as she put all the bits together like an expert. When she was done, a really nice salesman (didn't get his name) carried it over to my car and installed it into my trailer hitch. The Kuat is a monster. Once tightened, it doesn't wobble or move one bit. The same is true when I test mounted a bike to it after getting home. It was also great seeing they're finally getting some inventory in after that long-lasting bike shortage. I saw a bright red Domaine e-bike in my size. It was calling out to me but my wallet said, "that's enough for one day. Let's go!"
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September 2023 by Martin Strommer
I like the people. Sales Manager, Huiyeong Lee is fantastic! I really enjoy working with her. Jimmy, the bike mechanic went over and above to refurbish my 1976 Raleigh Competition. Skyler was extremely helpful in answering all my questions and getting the bike ready for repair. I ended up purchasing a new Trek e-bike. You've got a great team at this location!