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December 2023 by Erin MacAlpine
Charles was excellent and I highly recommend!
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November 2023 by Cindy Torres
The customer service I receive is always professional. The staff acts like they care & don’t hurry you along. Very knowledgeable in all aspects of what they are providing service for. One thing that I will always remember, is Melissa calling me during COVID, just to check in. I was sitting in my car, in a park & we talked for a good while. It’s that personal touch, that truly matters. You’re not just a number!
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September 2023 by Nicol Shaw
Each and every transaction with Theresa’s office is expeditious and seamless. Her staff is proficient and always helpful!
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August 2023 by Mary
Have been a client of this office for about 12 years and I am still completely satisfied with their service. Customer rep Melissa is always speedy to assist and gets things done right.
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July 2023 by Xxkatie gachalifegirlXx
I have had state farm since 2000 .I have never found a rep,worker, and or agent that has better customer service,work ethic and punctuation better then Brandon at State farm Theresa Heitters office off limestone rd as well as all the others that work at this location ..But I have seen countless times that Brandon strives to be his best on a daily basis and is a great asset to this company for many many years and counting ..keep up the awesome service you provide for your customers. You are very well appreciated. And I hope you get all the recognition you deserve.. HB
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June 2023 by Gail Scarpone
Melissa Oberholzer at Theresa Heitter's State Farm office has always been helpful and efficient with any insurance needs I have had.
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April 2023 by Sue sokira
In this day and age of everything electronic and robotic it's wonderful to still have a personal contact in doing business. Melissa Oberholzer at this State Farm office is friendly, compassionate and treats you like family.
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March 2023 by Tommeca Griffin
The best hands down. Prompt service, always responds to questions and provide whatever i need at the time. I would highly recommend. All agents are great but my favorite is Charles Ball. Always put my mind at ease.
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December 2022 by Alyssa Pasquarella
I have been insured with State Farm, Theresa Heitter’s office for some time now and I have nothing but great things to say. They are on top of everything and are very quick to resolve any issues! Melissa O is very attentive and personable, she really makes that office as great as it is, she is truly a gem !
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September 2022 by Michelle Octavio
I can't not say enough how amazing this State Farm office is, Especially Melissa O. She has gone above and beyond for helping me with car coverage, life insurance and claims. She is very knowledgeable, and professional. Her kindness is exceptional. Although I live an hour and half from this office, I have chosen not to change agents, because of the great service this office is, again especially Melissa.
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August 2022 by Valerie Spencer
I had a very thorough and professional meeting with Mrs. Heitter. She spent an entire hour going over my policies and offering me discounts I didn't even know existed. She is personable and very knowledgeable. She didn't rush me and I felt like her only concern the entire hour. It is wonderful to get such personable service. I highly recommend Teresa Heitter!
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August 2022 by Frank Ingraham
Theresa Heitter exudes customer service, taking the necessary time to explain complex information and translating it into easy to understand details. We highly recommend her and the State Farm insurance organization (note too that her staff members are superb and always available to assist in every way possible!). Thank you.
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June 2022 by Santiah Herman
I’ve been working with them for years Charles and Melissa are always super helpful and even make transaction for my parents easy even with the language barrier. They go above and beyond making sure we take advantage all the discount.
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June 2022 by THOM Wolfe
I have been a client for years! Over 20 I believe!Everytime I call the Heitter insurance agency ,I get first class service ! Melissa and Brandon are the associates I've delt with the most over the years...always a great experience.I want to extend Kudos to them ,and the entire team . Sincerely J.Thomas (Thom) Wolfe.
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April 2022 by Taylor Cameron
I’ve been with this State Farm Agency for years, as well as my family. Brandon is amazing and I always receive great service from everyone in the office. Thank you for taking care of us and making sure we’re prepared and covered for life!
