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November 2023 by moriah griffin
I really love this once upon a child the girls are so sweet and transparent. It’s nothing like the playtos closets where they’re snobby and rude. I take stuff in here all the time and I’ve had nothing but great experiences even if I don’t get much for what I’m selling the girls don’t give you attitude if you don’t want to sell for what they want to buy it for. The store is well organized and just a pleasant over all experience!
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October 2023 by Koko Renee
The workers are blatantly stealing!!! They didn't show me what they took. Just made me an offer. I asked to see what they had taken, and she showed me and told me to hurry up. I was confused, until I got my bin home and realized they took both packs of my diapers and 6 clothing items but only gave me 11 dollars! Stealing in plain site‼️Yall need to put y'all faces on the door as well because y'all the real thieves! I will not sell here ever again! I am better off selling on Facebook market place!
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October 2023 by Toni Reed
I was very disappointed with the customer service as well as with the price offered for my items. The 2 young ladies at the front desk were inattentive, did not make much eye contact and were slowly checking in other items as I stood there patiently.I brought in assorted sizes of infant/toddler clothing including 2 holiday dresses, bathing suits never worn with original purchase tags, shoes, onesies, 2 winter jackets, etc. also a Milliard octagon play yard (the large taller version) and a grayco pack and play with the changing attachment and removable bassinet. Both items were in near perfect condition. Most of the clothing was accepted as was the play yard. However, the young lady took the collapsed pack and play out of the bag, barely opened it and told me she couldn’t accept it because it was stained. I couldn’t see what she was looking at. To my knowledge, it was clean. I was offered $56 for all other items. When i returned home, I opened up the pack and play and I noticed a 1/2” smudge which I easily wiped off with a damp cloth. There was nothing wrong with it. Perfect condition!! It is my opinion that workers were too lazy to open and set up the pack and play as they are required to inspect it!!! Very sad.But in hind sight, they probably would have offered $20 for an item I paid $180 for and sell it for $100. ??So I’m giving it away to a young couple in need!!Also, while waiting I browsed the clothing for sale. I was not impressed. Much of what I saw was not “gently used” and overpriced!!
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October 2023 by Shawn Lewis
It’s a great place to get clothes for your kids. Overall it’s great just really needs a bigger place
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September 2023 by Richard B.
They were very rude they made me feel as they were being judgemental to me and my fiance we are well dressed middle class working people and they made us feel as if we stole the things we have I would never recommend anyone to go there it's sad to say ignorant people make business bad
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August 2023 by Anonymous Opinion
Happy with my purchases at a great price.Unhappy that an employee informed me when my child had a bathroom emergency and we were standing at the back of the store within six feet of a toilet that it wasn't for customers while my child was mid-potty dance.I get the message that although all the items are for children, the store is not.Had the employee been just a little understanding, this review would have been five stars.
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August 2023 by Kris K
This place is always organized, back to school shopping for my little one is always a success. The staff has always been so welcoming and explains things well. I've seen them go above and beyond for customers. Compared to regular priced items these items are definitely priced nicely, it's a steal if you ask me. It's a resale shop so expect resale items and have just that and BEYOND love it!
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August 2023 by Margaret Reynolds
Great prices for buying clothes and toys, but trying to resell to them is horrible. Tried 2 different times to resell only to be told they didn't want anything I brought, even though we bought most of the stuff from them.
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July 2023 by Rosinha Macedo
Once Upon A Child - Wilmington, DEI was with my daughter-in-law in this store and she just loved it, we found pieces at incredibly good prices, we bought two diaper bins, wipes warmer, newborn diaper box, bibs, clothes. It has many accessories for babies and children up to 2 years old, it is really worth visiting the store.
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July 2023 by Laz Guinovart
Great customer service. The girls there went above and beyond to make sure I got the best product/price for my needs.
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May 2023 by Shelly Hayden
Took a nice bag of 0-3 clothes barely used (Kyte baby, old navy, carters..) and they took 8 items and offered me $8. What a joke. You want to give me $1 for a $36 sleeper so you can go and sell it for $20? I’ll donate it before I’ll give my stuff to you thieves. The girl at the counter said they are overstocked on infant stuff…stop taking garbage! I looked at the clothing selection and it was all piled and nasty clothes for almost full retail price ??♀️ you can’t charge full retail price for used stuff! No wonder you have an excess amount of clothes and can’t take anymore.Edit to the response of the store in regards to not accepting gerber, out of the 8 items she chose she actually DID accept a gerber onesie like the pepper one but it had tacos on it. I also find it extremely hard to believe youd sell Kyte baby sleepers for $3.50 when you can resell them for full price everywhere else. If you want to keep accepting junk due to the location you’re in, your store will never make it. Obviously you’re taking in too much stuff that’s not selling for some reason ??♀️
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May 2023 by Jay Kuch
Good selection, great prices. Awesome way to buy and sell clothes for your child
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May 2023 by Josef Ares
Great customer service and easy to sell. Very organized store as well.
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May 2023 by Cassidy Fitzwater
The girls working there were unbelievably rude to me while trying to sell clothes, not nice at all, rolling their eyes at me, as well as no manners such as thank you or you're welcome. I had to correct them with their manners and told them that my 3 year old has better manners then they do. Then the male owner was also very unprofessional. When it came down to the shoes I was selling, I had many pairs and some I had bought from there that my daughter never even wore and he said he wouldn't buy them and I said I bought them from you in this condition that they're in and that my daughter never wore them. Then he told me that he didn't even go through all the shoes and I picked some shoes out and said why didn't you buy these, they're brand new and in perfect condition and he said he just simply decided not to go through all of my stuff. And then, I'm a petite small woman and had 2 huge heavy tubs to bring out to my car and the male owner saw me struggling and didn't even ask to help. My husband would've been appaled for the simple fact of a grown man not helping a woman,, a small woman, carry 2 heavy tubs..I'm very disappointed, especially considering that my mother and I shop there frequently. I feel as if I need to shower the disrespect off of me, thats how horrible my experience was. I wish there was a zero star to click. ?
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May 2023 by Antha Lo
Not the best place to go if you have a toddler boy. There was nowhere close to the amount of boy clothing as girls. Like maybe a quarter of the store is boys clothes the rest girls. For my son size 4t there was literally 8 pairs of shorts to choose from. And there were all red lol. If you have a girl definitely go they have plenty to choose from!
