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October 2024 by Jacob Thompson
A great experience overall. Nice staff who toed the line between finding me what I needed and not being to pushy. Fabby helped me out and she was fantastic!
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October 2024 by debra ohalloran
I can't tell you how helpful both guys were. It was a pleasurable experience.
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October 2024 by Tax Professional
He knew his products. They have the latest models in many sizes. If you're looking for the older ones you'll need to go online.
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October 2024 by Rick Schroth
My wife and I were looking for very supportive yet comfortable shoes for an upcoming trip that will include a LOT of walking. We are seniors so it can be difficult to find the perfect fit and orthopedic support. New Balance has a great reputation so we visited the Brandywine store and was greeted promptly by Andrew. He was extremely helpful and measured our feet with the 3D scanner as well as the old fashioned metal contraption. My wife and I were surprised that we each measured a size larger the what we believed for decades. Andrew was very patient, and assisted us in trying on several pairs of shoes. Despite the store getting busy his attention never waivered. Although we are not used to spending so much on "sneakers" we did make a purchase because when it fits...it fits!
We highly recommend Andrew and New Balance in Wilmington.
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September 2024 by Abigail Zitzelberger
I was greeted by Reggie and he was very informative and helpful and measured me for inserts and got me the ones I needed and now my feet are no longer in pain at work!!
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June 2024 by Vivian Bakshi
It was super crowded when I came here but the sale associates managed to help me with smiles. Would love to come back here in future.
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May 2024 by Matty V
The staff at this store has always been helpful and friendly. They sold me my first pair of New Balance running shoes in 2019 and I’ve been wearing New Balance ever since. They have a great selection from the Made in US line, including the recent Teddy Santis releases, and other lifestyle models as well. It may be a small store, but they have a good selection of shoes and apparel for the size of the location. Its great having a New Balance store in my area because that isn’t always everywhere.
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April 2024 by Chester Magreer
Really helpful sales associate, good selection of quality prodicts.
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March 2024 by Christina Nole
Really wanted to leave a five star! The staff was amazing but a lil irritated I spend a couple hundred dollars and it’s not a working customer bathroom. Man claimed it’s broke and the company won’t fix it. Hopefully this gets it fixed faster.
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January 2024 by Dana Williams
I haven't worn sneakers in over 15 years due to diabetic neuropathy. I even had shoes made for me by my podiatrist and they were too painful to wear. I went into this store and was helped by Andrew. In under an hour I was measured and he found me the perfect sneakers. He even showed me diabetic socks. I can't wait to put them on and walk my dog! Thank you Andrew for your patience.
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January 2024 by Jennifer Nelson
The employees here were so helpful and patient with me. They accepted a return with no fuss, and spent time helping me find the perfect shoe.
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June 2023 by Maiya S
I came here for Mother's Day! Da'jour helped my mother and I out. He helped us find our perfect shoe fit. The store was clean andThe staff was very friendly and I will be back to this location.Thank you!
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May 2023 by Megan Stewart
Super clean and nice store. The store is much smaller than I imagined and so is the selection but still worth the trip. You can also return online purchases in there as well!
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April 2023 by E B
I love the customer service here. They're knowledgeable in helping you find the right fitting sneaker for whatever your needs are. Thanks Reggie for all your help!
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March 2023 by Kyle H
Store was clean. Immediate eye contact and greeting with a store associate when I came through the front door. Browsed until I was ready to be helped. Team member Dajour helped me , he was friendly , efficient and good at his job. Overall really good experience.