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January 2024 by Taher
Store had the battery I wanted today. it's a small store with a small parking area, and a little dated. Service was friendly
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October 2023 by generator guy
Always have what I need
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September 2023 by YoAsha
Will order whatever you need. My father has been ordering from NAPA since I was a little girl, and taking me with him.
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May 2023 by William Hollis
Your customer service has a lot to be desired. I was there today your counter people don’t smile. All they wanna do is sit behind a computer and don’t even wanna help you carry your parts out.
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May 2023 by Michayla B.
i'm a 24 year old woman and came in here a couple months back needing oil and coolant which was low, the service rep tried to sell me an overpriced coolant "because it's the only one my car could take" not knowing i'm fully knowledgeable about cars having worked on mine and being a manager at a valvoline for about 3 years. $40 on a bottle of coolant that "only my car can take" when universal coolant for cars exists no thank you. i said i'll wait and walked out with my oil. lacking morals and just not a good look. especially since i know i was targeted because i'm a woman.. ew.
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April 2023 by Dougas Riley
Horrible place. Horrible customer service. Horrible lying people.
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April 2023 by Robertson Services
I had called and they answered and just said sorry we are closed.. they could and should have said sorry we are closed and we open at 7:30 am
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April 2023 by Jim Wolf
Took forever to get helped !!! Uiversal bridges Stratton lawn mower fuel filter$ 6.99 Unbeliev I was expecting like a $1.99 Way too hard for me is that store backward road Box wood road I won't be back
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November 2022 by Frederick alan Starnes
Napa you know you guys stand alone you're still off the chart thank you
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September 2022 by Pete T
Tim at Napa went out of his way to get me the parts I needed! He succeeded when the Cleveland Ave, Newark, DE store failed!!
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August 2022 by Regina P.
I'm giving three stars because I appreciate the sales and discounts they offer however, this location sucks. I went in just to grab some engine coolant for a European vehicle. Even though I knew what I wanted, with the screenshot from online, they still manage to give me the wrong product telling me that they just changed the design on the bottle. I had to notate that the part numbers were different therefore the product was different. Mind you it took two servicemen to try and locate what I actually wanted which never was found even though online it said the store had it. Long story short I sat in my car figured it out went back and exchanged the bottles for the correct bottle. They were trying to sell me an Asian car coolant when I have a European car. I'm not sure if this was done on purpose because to my knowledge any car parts store will ask you for the year make and model of your vehicle to make sure they are selling you a product that is for your vehicle. They never once even asked me what vehicle it was for. I think my golden skin got in the way that day
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July 2022 by BENJAMIN TRIMBLE
Dennis is a lazy, incompetent, old man. For somebody who claims to have years of parts experience one might assume he is capable of cross referencing a filter number or looking up parts by the OE part number rather than vehicle application. He loves to show off his ASE parts pro pin and he is the example I would use to prove that passing a written exam doesn’t mean you’re qualified to perform a job.
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July 2022 by John Muldoon
Dennis is particularly good at not being helpful. If you want the right part, make sure to look up the part number because he is not willing to help you out in scenarios where you need to be creative. (Needed a marker light pigtail for a Dodge Viper but a pigtail from a Chrysler 200 ABS sensor will interchange). I knew this going into the store and even asked to sift through his inventory of Chrysler connectors. He wasn’t even willing to try to help. I was forced to lookup the part myself and provide it to him. He was very surprised that they did have the part. I was not surprised because every time I deal with Dennis, or Norm (thank god he retired) it’s the most painstaking experience. I’d rather jump into a cactus bush with no clothes on than deal with these guys.Napa if you read your reviews please get some employees in there that are better problem solvers.They’re also very understaffed.
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May 2022 by Daniel Leach
Centerville road — Slowest service. The other locations aren’t bad. Time is money and their prices are already a bit higher than everyone else’s. You have to double check their part numbers. I look them up first because they always screw one up. The only reason to go there is if you want ac delco parts. Otherwise I rarely get out of there in less than 20 minutes.
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March 2022 by Christopher Arena
Frank is the best in the business I get all my parts from him
