NAPA Auto Parts is committed to providing customers with quality auto parts quickly and easily, offering options such as curbside pickup, delivery, and in-store shopping. With over 6,000 stores and 16,000 AutoCare centers, they serve the greater Wilmington area, catering to cars, trucks, farm, and marine vehicles. The stores aim to deliver friendly service and a range of sales and discounts. Customers appreciate when staff go out of their way to help, as seen when an employee successfully sourced needed parts after other stores failed. However, experiences can vary. Some customers find the stores small and a bit dated, with limited parking and inconsistent product knowledge among staff. For instance, one customer had trouble with the wrong coolant product being recommended for a European vehicle, indicating potential issues with product knowledge or communication. Despite this, many customers value the convenience of online ordering and the company's dedication to serving their automotive needs. Overall, NAPA strives to keep their "Motor Never Quits™," even if individual experiences differ.
This Napa had the transmission fluid and filter that was very difficult to find elsewhere. Ordered online and picked it up in the store the same day.
December 2025
Larry and Dennis were an amazing help to get the right part I needed for my truck. I had to get an idle pulley and Serpentine Belt and it was an exact fit in stock. I couldn't of asked for more friendly and helpful service. I would highly recommend this location to anyone.
June 2025
Prolly just bad timing and or under staffed but came in and waited and waited.. Only 1 other person ahead of me. 2 people working and they both kept answering the phone over customers in the store. I dont think phone customers should take priority over customers in the store money in hand. Ended up walking out.
