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June 2023 by Kenyatta Newton
I had contacted the Branch in Wilmington on Kirkwood Highway. I had spoken to rep. named Denyse, I will not include her last name, however, she stated to me that my form for consent of electronic overdrafts on atm would update on Monday, and another issue she actually called me on my personal phone to inform me that overdraft protection on checks only includes if you wrote and check to yourself, so she was calling me to let me know that, I informed her the 1800# stated something else, so she said she would check into it, I emailed her to get an update on what we discussed on Saturday, and she didnt want to answer me, she pushed me to my local branch and even sent emails to them regarding me. I didnt ask for the other branch and the other branch wasnt with who I had a conversation with further more i did not authorize her to send any emails to my local branch. In my opinion this was totally unprofessional, and rude to throw me to someone whom I did not have the conversation with. For this reason I give 1 star
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June 2022 by Kortney Diduch
The tellers are always so friendly and helpful! Transactions are always quick and smooth. It is always nice to visit this branch. : )
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August 2021 by Ria Fortune
Always great customer service
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April 2021 by Ben Caudill
The tellers are the pinnacle of customer service with such a personal touch, that no big corporate bank can ever achieve in any sector. The Kirkwood site is the true model, that all financial entities should be looking at, being the number one competition in the Tri-State area by far. I welcome all to witness and feel what it should be.
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March 2020 by Lisa Balback
Very friendly tellers and always helpful in answering any and all questions I have. Their checking really is FREE, no fees and I dont have to keep a minimum balance. There is NO spam mail or solicitations from Midcoast Community Bank ever!!! The bank is always clean and my kids love the lollipops
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April 2019 by Richard Trask
I switched my accounts to MidCoast a little over six months ago. What a great difference! The people there are super friendly and polite. And they greet me by my name! I have been using any ATM I want and I never see a fee. They cover the fee before it even gets posted. What a deal! Online banking and bill pay work great. Also, I don't have to worry about keeping a minimum balance to avoid a fee. It really IS free checking! Love it!