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December 2023 by Patrina Wallace
Thus far driving off the lot WOW is a great experience. I fell in love with my 2021 which I later learned was sold to me with a side plugged passenger tire. It's been 5 months, and I still have not received my tags and registration and not one valid explanation why it's taking so long. Clyde on the Service team is awesome!
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December 2023 by Martin Yules
I brought my RX330 in for servicing. Service was thorough and quick (I waited), and all work was reviewed with me by service manager, Danielle Stevens, who was outstanding as usual. Many thanks!
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December 2023 by Jamie Gray
Clyde was fantastic from the minute I pulled up. He explained to me what maintenance I needed and how long my car would take. He was nothing but amazing!
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December 2023 by moe pirestani
Great job by everyone at the dealership. But your review method is horrible. You need a system that directly goes to the review. Not going thru google, Facebook, etc. Usually don’t bother to give a review due to this. Your people and customers deserve better deserve
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December 2023 by G
Nice environment. Appreciate the free routine maintenance services I am receiving after my purchase. However, each time I am due to pick up my car at the appointed time, I am told it is not ready and I am forced to wait a minimum of 30 min. A courtesy call letting me know they are running behind again would be much appreciated.
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December 2023 by John Florio
They have the worst service there. I ever been at any Lexus.I will never recommend anybody to buy a car there. I would never buy one again from there., I've been your 5 × 1 thing. keep telling me to come back. I gotta flat and they were supposed to give me a new tire. They said they were cool me the next day. And I never heard nothing from them., They called me and said my extra key came in 3 times I went there and still do not have it.,,, If you ever wanna buy a beautiful Lexus. I recommend you go and you wear bought there. New Jersey in cherry Hill is a great place to buy a car where I should have went.
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December 2023 by Renee Washington
Thank you…. your team definitely exceeded my expectations. The car pickup/drop off was seamless...Bill (the driver) was so nice. The updated communications on service progress and repairs needed was great ??.
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December 2023 by Dynamic Solution
I hope the owner reads these, I'd want to know this story!I stopped in to asking a service writer about some hypothetical, major service cost on 2 used cars I'm looking at online. She wasn't sure but than the service manager whistled at me to come into his office. He answered every question, called in his head tech, and even made a phone call for pricing on parts....thorough conversation on a hypothetical car that they werent trying to sell me. I would have simply left with no harm in asking and kept looking. I'm all of a sudden a little less less price conscience and more so interested in GREAT service! Customer earned...thanks guys!
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December 2023 by Lynne Olive
Our 10,000 mile service went very smoothly, from making an appointment to the pick up and drop off, just a few hours later. We were kept updated on the progress of the service, and were treated with respect and courtesy.
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December 2023 by Darnell Gourdine
My Service Advisor Amanda was excellent. She took the time to discover my needs and explain in plain detail what my car needed. Amanda and the whole team at Koons are awesome and I will always bring my vehicle to Koons Lexus of Wilmington for my service needs.
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November 2023 by Suzann Arms
Last minute service needed for a nail in my tire. Rob saved me time by completing my routine maintenance service as well. The team sent me off to work in a loaner vehicle so I didn't skip a beat in my demanding work schedule! Had my car back within 2 hours. Outstanding customer service by all!
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November 2023 by Paul Runyiri
Hats off to Koons of Wilmington , I don’t know what changed but I like it. I use to avoid this dealership/service center like a plague due to lack of professionalism. But something brought me to back and I’m beyond satisfied by the friendly staff. awesome people like Amanda over @ service she is very knowledgeable and made sure my vehicle and myself received the top tier service Lexus is known for. I’m considering purchasing another Lexus and Koons of Wilmington will be the location for me. Whoever is reading this Give Amanda her pot of gold now. Seriously! She displays great attributes that will keep customers like myself coming back to Koons of Wilmington.
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November 2023 by Louis Girolami
My experience was excellent with one exception. My appointment was for 9:15 am. I received a confirmation call the day before that my car would be picked up the next day between noon and 4pm. I was told my call was most likely answered by a call center with frequently changes appointment times. This should be addressed.My service tech , Rob Payson, was excellent as usual.
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November 2023 by Jay Mershon
Danielle is a fantastic service manager providing professional, caring, expert advice. She has a natural talent of taking care of us Lexus owners and their cars. I fully understood what was being done, and why.
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November 2023 by Osilamah Edeh
The staff were very professional and they treat you like family and take very good care of all their customers. I will always recommend anyone looking to buy a car to go there. Great dealership.
