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August 2024 by Christina Benson
Took my car to get the recalls off and they did a wonderful job thanks guys
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August 2024 by Christie Walton
Bought our 2020 Kia optima in cherry hill NJ KIA. That was a terrible experience. We now have or kia serviced at wilmington KIA. They have been great!!! Austin in the service department is super helpful and knowledgeable. Everytime time they listen to me complain about our Kia optima and they always do there best to work with us.
I highly recommend wilmington Delaware Kia over any other Kia dealership!
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August 2024 by Dotty B
Got a recall done and oil change. The service department was great.
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August 2024 by Minding Mine
Horrible place to go if you need anything at all for your KIA.
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August 2024 by Mike Gizara
Had my 2017 Kia Sorento in for a charging warning light. They ran the diagnostics and said the alternator was bad. Quote $1700 to replace. Paid the $225 diags fee and took vehicle to another shop, found loose, corroded battery cable ground. $50 fix. Alternator was fine and the warning lights are off. Why wasn't the battery cables checked when I had the vehicle in for the 90,000 $500 KIA service? I would seriously recommend using another dealer service shop or find a good independent mechanic.
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July 2024 by Mike Matteo
I recently had the pleasure of visiting Kia of Wilmington for a routine service appointment, and I must say, the experience was outstanding from start to finish. From the moment I arrived, I was greeted with warmth and professionalism by the entire team. The staff here truly understand the meaning of customer service and go above and beyond to ensure a smooth and enjoyable experience.
The service advisor was incredibly knowledgeable and took the time to explain every detail of the service my car would undergo. They answered all my questions with patience and clarity, making me feel confident and informed about the process. The transparency and honesty were truly refreshing.
What impressed me the most was the attention to detail and the level of care given to my vehicle. Not only did they perform the required maintenance efficiently, but they also took the extra step of cleaning my car inside and out. It felt like driving away in a brand-new vehicle! This level of dedication to customer satisfaction is rare and highly appreciated.
Furthermore, the communication throughout the service was impeccable. I received timely updates and felt well-informed about the progress of the work being done. This proactive approach made me feel valued as a customer and showcased their commitment to excellence.
The facility itself is top-notch, with a comfortable waiting area equipped with all the amenities one could need. It’s clear that Kia of Wilmington prioritizes the comfort and convenience of their customers, making the overall experience even more pleasant.
In addition to the exceptional service, I must mention the follow-up process. I received a thoughtful email a few days after my visit, thanking me for my business and encouraging me to complete a short survey. This level of follow-through demonstrates their dedication to continuous improvement and customer satisfaction.
I can confidently say that Kia of Wilmington has set a new standard for what a car service experience should be. Their professionalism, attention to detail, and genuine care for their customers are unparalleled. I highly recommend this dealership to anyone in need of top-tier service for their vehicle. You won't be disappointed!
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July 2024 by Joseph Brach
Just leased an EV6 Wind with tech pages on Monday. Jamie and the staff here were pretty helpful during purchase experience. I'm pretty happy with my new car.
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June 2024 by Ajith Hg
I request you never ever to go to this dealer. I have never seen anyone in US treat you based on your race and if you want to experience how that will be go to this showroom. Most rude, worst and I can’t find more words to describe the worst worst feeling I have experienced in this showroom.
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June 2024 by Karron Ross
I brought my 2019 Kia Forte to Kia of Wilmington on 5/20/2024. The airbag sensor light is on. I am extremely concerned that I could be in an accident and my airbag would not deploy. I never take my car to the dealership for repairs because I believe that they are dishonest, and I have an awesome local mechanic that I normally use. I was told that for this issue, I would have to bring my car to the delaler. I was told upfront that it would be $225 for the "tech" to run a diagnostic test to determine the issue and tell me what the problem was. I took a day off from work. After 7 hours, I had to call to find out what was taking so long. Jim finally called me back to say that I needed a battery, and that was what was causing my airbag sensor light to come on. The battery would cost $345. I also needed brake pads, rotors, and an air cabinet filter. All of this would cost $2,000, including the diagnostic fee. I said no, thank you, because I could get a battery for much cheaper as well as the other work if needed. Jim said that I would be getting a warranty with the battery from Kia. I also get a warranty with a battery from Autozone. I went to pick up my car. I had a new battery placed in it, and my airbag sensor light is still on! I believe they spent 10 minutes on my car, took advantage of my perceived ignorance because I am a woman, and my issue is still not resolved. I gave a poor review and still have not received a call back. Never again. Update: I may have gotten the name mixed up, but the service was awful. I will never visit this dealership again.
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May 2024 by Mahesh Reddy
My experience with Kia Wilmington was good. Starting from sales executive Stacy and front desk , accounting department took care of my new vehicle process and I’m happy with entire experience and definitely I recommend this dealer.
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May 2024 by Melissa Maccord
I purchased a pluton blue 2024 Seltos a week ago from Kia Wilmington. It was easy, seamless, and an overall very enjoyable experience. The dealership was clean, there was a good amount of inventory, and the staff were wonderful. Our salesperson, Stacey, was wonderful to work with and answered all my questions and spent a lot of time showing me all the features of the car. He didn’t pressure me and treated me with respect and dignity. The car itself is fantastic and no issues . The color is perfect. I financed through my credit union and they waived the fee for using other financing. The price was fair and there were no hidden fees at closing. 10/10 would recommend this dealership and Stacey Brokenbough in particular, for all future car buying needs! I’ve never owned a Kia and I don’t think it’ll be my last !
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April 2024 by Justina Milligan
Ralph is an Excellent salesman!! My daughter has Autism and was getting upset because she was hungry. He went out of his way and got her McDonald's. He went above and beyond!! So thoughtful of him!!! Best Kia dealership around!!! Thank you Ralph for your kindness you Rock!!! Best experience I ever had purchasing a car!!
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April 2024 by Mark Fitzpatrick
These folks are legit and honest. They emailed me an offer on a new carnival and my trade-in. They held true to their word for weeks while we waited for the car to get it. They did ZERO mark-up like the rest of the Kia dealers are doing. You gotta buy from these guys. Ralph is your man. And Angie (online sales) is great. They are a great team. I’ll recommend my friends and family to come here.
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April 2024 by Tim B
The service was great - they did the repairs in the time promised and it was all covered by Kia's 5-year basic warranty.
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April 2024 by Thomas Truitt
Whole process with the Kia of Wilmington team was incredibly positive. Recently bought a Kia Sportage. Jamie from the sales team answered all my questions clearly to make sure i was able to find the best fit for myself. Highly recommend using them for your next car purchases.
