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August 2024 by Kenneth Griffin
Called yesterday as I had many questions about my rental and extending it via online as I usually have problems with such, however this time was a smooth transaction, I was helped by brother Rakim, whom was very informative and knowledgeable satisfying all my questions and concerns. Thank you will be renting here again!
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August 2024 by C Rosa
If giving zero stars was an option, that is what it would be. I waited 40 minutes to pick up the rental that I arranged with the AAA discount. There was no one at the counter for 20 of of the minutes as she had to go and correct giving another customer a car with no gas. When she did return, she then had to go out to the garage to find a car. She returns with no car, but apparently someone else will drive it up. When I asked where to return the car, I was told there was no address but "follow the DART buses." Are you serious? I then paid for public parking, so I could walk the key into the associate. She did apologize for the day before wait, and I walked the guy back out to the car to show him where I parked. Two weeks later, I received a bill saying I had the car for 10 days instead of one. Not enough characters allowed for the fiasco with customer service. DO NOT GO HERE. It would be better to rent a skateboard.
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July 2024 by S B
I made a reservation online. Received a confirmation . I Made arrangements to get to the location . When I got there I was told they do not do same day reservations. Which is interesting to me because every rental car I’ve ever gotten (and I’ve had quite a few) I have gotten the same day because it’s always some sort of emergency. I Wound up stranded 20 miles from home in an area with people randomly yelling do you have a cigarette, can you give me a ride and smelled of urine. Seems like the people here just don’t want to do their job. I wasn’t offered a pick up at a different location, a different time no sorts of accommodation, no apology or explanation . Just flat out told they don’t do same day rentals. I can’t understand why same day reservations are allowed to be made online if they are not accepted in store . I also can’t understand why someone wouldn’t have called and said that was the case instead of having people waste their time, gas, money, energy and effort to get to the office. I Ended up missing work and an important appointment . Attempted to call corporate and you can’t even talk to a human. I won’t use this company again.
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June 2024 by Patrick Perry
Don’t expect them to honor reservations.
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May 2024 by andy kam
Need a rental? Go somewhere else. Hertz Sucks. If your dumb enough to rent from them, dont be surprised when they bang your credit card or debit card after you return the car, with absolutely no explanation of why. Also good luck getting a human on the phone to discuss the b.s. charges. Use budget or enterprise.
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February 2024 by Gwen J.
Fast service, in a sense. You have to walk from the train station to the 3 story garage with the broken elevator and the homeless in the stairwell; you have to ascend (which was scary - even in the daytime). NO problems with the service or the car. It was clean and sufficient for my needs. Just that parking place over the place where the dart busses stop at. Unsavory.
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December 2023 by Dan Clark
Actually haven't been there. Planning to this Spring. I used Hertz several times when I resided in Pennsylvania.
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November 2023 by Bill Bixby
Order online
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October 2023 by Janice Larkins
I had a wonderful experience with Tierra. She was very pleasant and helpful swapping out my rentals.
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September 2023 by Viraf R.
Zero stars. I would love for someone to help me understand how reservations can be taken and confirmed, only to find upon arrival at the rental location - with no prior notification - that the vehicle simply isn't available and the only option is to rent a car costing double the price. We reserved a large sedan online to pick up at the Wilmington, DE train station the next day. I should note that I selected Hertz because it is a well-known company and I thought would be more responsive than other rental companies, and I stopped looking for rentals once I received a confirmation and price from them. We arrived at Hertz at the designated time, only to be told that the only vehicle available is a Tahoe for almost double the price. After several minutes of speaking with the customer service rep and the supervisor on duty - and being told the manager is on vacation and there was no one else we could speak with - we were told the problem is the online reservation and we needed to call Hertz customer service. Of course, we called Hertz customer service and spoke with a representative and supervisor, only to be told the problem can only be solved by the local Hertz rental office and that there was literally no one else I could speak with for answers to my concerns. I have reached out to Hertz via email, phone, and messaging, and the response is always the same: Things happen and we can't always have the car available that you reserved. But seriously, why is there some sense that this is an acceptable answer? Did the car breakdown 5 minutes before I arrived at the rental office, so there was no opportunity to even notify me so I could research other options? Of course not, because if that were the case, they would have told me that. Otherwise, there is no reason to not have the car available AND force the new renter to pay a higher price for whatever car is available. If a prior renter kept the car longer than initially planned -- which is the scenario Hertz keeps talking about -- shouldn't that person have to pay the higher price for me to rent whatever more expensive vehicle Hertz does have available? And if the reservation really isn't a reservation, but is more of a statement that they'll try to give us whatever car they conveniently have available when we arrive, shouldn't the reservation confirmation say that? Horrible set up, with customer service that sounds like they have robots repeating the same thing over and over rather than actually trying to make sense of a situation that truly makes no sense.
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September 2023 by Wanda Perezcruz
A lot of people and a lot nice cars
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September 2023 by Jk Jicker
The staff is lazy they don’t answer the phone when you need help
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September 2023 by Kyle Schalitz
Incredibly convenient location right downtown in the train station.
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September 2023 by Wade Oliveira
I did not have the same negative experience as some on here. Service from the 2 ladies at the counter was truly top notch and efficient. Then, they brought us down quickly to our car (in a garage a block away) and inspected with us. To be honest it was a pretty stress free experience for not having a gold aisle option. THEN, 2 days later, we got a call just checking in on the rental to see if everything was fine. I have rented cars over 20 times this year from various companies and locations, not once have I ever received a call to check on my rental and satisfaction. Kudos to this location and staff. Great job.
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June 2023 by Mawmma Bear
Check your receipts when you leave! The rep mumbled some stuff to us and then we got charged $54.10 for a fuel refill when we paid for the option of not having to return a full tank. CHECK YOUR RECEIPT!!!
