Giant Food is a neighborhood grocery store that has operated for over 75 years with a goal of delivering selection, quality, and value. It is a supermarket of choice for many, seen as better than other local chains. The store stays open pretty late, is clean and well-stocked, and is one of the only grocery stores in Delaware that still provides free bags. The selection is what you can expect from a chain, with some local items like handmade soaps on the shelves. Customers can take advantage of great Bonus Buy deals, online coupons, loyalty rewards, and convenient services like curbside pickup and contactless delivery. However, the store has significant issues with customer service and operations. Many employees, especially older cashiers, are described as miserable, rude, disinterested, and irritable. There are reports of staff snapping at customers, sighing with attitude, and failing to acknowledge people waiting at counters. The self-checkout machines are annoying, finicky, and frequently have issues, causing problems almost every time. There is also feedback about the store layout, suggesting the welcome sign placement is confusing. While the store is generally well-stocked, some customers have had past issues with sale prices not scanning correctly at checkout, though this is noted as a problem at a competitor.
I love the Scan it feature this store has, it is such a time saver. The deli could use some help. The deli staff is not friendly and they will just ignore you, I go elsewhere for deli
November 2024
Giant is one of the only grocery stores in Delaware that still provides free bags. The selection is what you can expect from a chain grocery store, with a few notable exceptions from local creators on the shelves such as handmade cold process soaps. Stays open pretty late compared to other grocery stores in this area.
November 2024
Maybe don’t have a giant WELCOME sign over the employee’s only entrance that’s identical to but 200 feet from the customer entrance.
