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February 2023 by Bryn M.
Usually, I can't find anyone to assist me at Home Depot or they just point say, "over there" and continue stocking shelves. Not L'Ron Who works at the Miller Road in Wilmington store. He walked me to the correct aisle to find what I need and even gave me a vendor from his contacts in his phone to help mount my TV on the wall. He is a stellar employee who wants to be of service, and that is the only way to be in life. Helping others who need help is what the world needs more of. Thank you L'Ron and I got the TV mounted!
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October 2022 by Nick T.
This store is a hot mess! Inventory is strewn all up and down the aisles so you can't find what you need. I have literally had to climb over pallets and boxes to grab stuff off the shelves. I get so angry I almost hope I fall so I can legit threaten to sue (I wouldn't). The individual bins to find smaller things like plumbing or electrical fittings are so mixed up because no one maintains anything in this store. Aisles are left often gated because workers are too lazy to collapse them when done. The place is so close to home and I go to the Brandywine instead whenever possible. I only go here when I need something real quick. I've given up!!!!!
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August 2022 by Peter S.
Wish I could give 0 stars! They were supposed to install my washer/dryer and just left the darn thing on the side of my house!!! when I called customer service they hung up and I called back and they said "oh... you again"! Do yourself a favor and never buy from this location.
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October 2021 by Taylor K.
This place sucks. Asked for help as I had to load up 2000 lbs of bagged concrete. I was told by their obviously useless manager that they would "call someone". Im on the clock so I proceeded to load up all of the concrete by myself, waited in line, paid for it, took it out to my truck, and loaded all of it up by myself. Took me about 20 mins. Never saw another worker. The manager I talked to was still sitting on his ass when I was done and went back in to complain.
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March 2021 by Derek D.
This Has to be one of the worst Home Depot's I've ever been too in terms of customer service, friendliness, and organization. Almost every employee who works there especially at the customer service desk have to be some of the rudest people I've ever encountered in the retail business. How about we train the employees to say can I help you rather than whatch u need, you gots a receipt. ....... with so many other places to shop why would anyone want to deal with the people who work here. Let's blame falls squarely on the shoulders of the management team operates the store
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May 2019 by Sara T.
I had a not-so-great experience with an associate named Renee the last time I was in the store. She was pushy, rude, and acted like I didn't understand how to pay for items. She actually wouldn't give me back an item that I asked to hold instead of put in my cart because I hadn't paid yet. When I asked if a certain discount came off of an item, she said "I don't know!" And tapped the card machine as though I was just supposed to pay for the items. I actually removed my card and asked her again so that I could understand if everything had worked out properly. Thankfully, prior to my interaction with Renee, the two associates at the paint counter were wonderful! They were speedy, friendly, and super helpful. Even after asking a million different questions, both workers were understanding and helped me pick out perfect colors for my Dining room.
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May 2019 by Danielle L.
Key machine was hidden behind a giant floor display of cards and there's no signage for price. The employee I asked for help was condescending and said he'd "be right back" and walked away, so luckily another employee passing by helped me get copies made. The machine is open as if it's do-it-yourself, but as the first employee said with heaps of attitude: it's not. Then, all their working registers this morning are self-scan which is a capitalist nightmare. Obviously so they could only have to pay one employee to watch customers ring up their own stuff rather than 6 employees to ring up items as per their job. Self checkout should honestly come with a discount. So - rude employees who don't interact or interact poorly, product I needed that didn't have pricing signage or instructions on how to get staff help and had to ring myself out. Probably worst Depot experience yet.
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February 2019 by Amy E.
I have mixed reviews at this store. I always have great service from the garden center and the customer service desk. They are ALWAYS pleasant and helpful. I recently ordered cabinets doors and on the first order 4 of 8 were the wrong size. So I had to take them back and wait again. 2nd order when I picked up my order multiples boxes were missing. When I got all the boxes after 2 trips multiple items were the wrong size and other things I received were not mine. So back to the store to return the wrong items and wait again. Pictures were provided and measurements were given so there was no reason for this. We installed everything and they are beautiful but we had to make alterations for walls and trim to make it all fit.
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December 2018 by Kate H.
Many people don't even know there is a Home Depot hidden back in the city of Wilmington on Miller Rd and it is BY FAR the best location in the Delmarva region. Every time I go here, I meet te friendliest most helpful employees bursting with personality. I often shop with my toddler which can be stressful but the staff here are always so helpful and they also help me keep my daughter happy by speaking with her and asking her questions. Today I have a traumatic experience that turned into a miracle when I lost my iPhone. ALL THE STAFF at every level jumped in to help me find my phone and one girl even let me use her iPhone to locate my iPhone. Turned out that I'd dropped it in the parking lot and the fellow customer was on his way to meet my "Mom" in the city to return my phone. I can't say enough about how GRATEFUL I am to this staff for not only helping me with home improvement projects as part of my design business but also showing a great deal of problem solving skills, compassion and empathy during today's event. Thank you.
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March 2018 by Maria Rodriguez
They had the plants and pots I wanted for my garden. Did not have to go all over the place. Made my day easier do had time to get my yard done and then relax.
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March 2018 by Thomas Murray
Friendly courtious service, great selection of healthy plants.
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July 2017 by Adrienne G.
Had an issue with a delivery and couldn't get a straight answer from several people at this store - nor did anyone seem like they really wanted to help me- but an employee named Derek answered the phone at one point as my phone call was being pin-balled around the store and went above and beyond to make sure my call was taken and handled promptly. He walked away from his dept. to the managers office and was the only one willing to see that my issue was resolved. Two stars for the store but an A+ for Derek at the Miller Road Home Depot!
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April 2017 by Logan E.
I ordered two products from this store. One was a normal online order that would be available for pick-up in the store while the other was a very expensive special order purchased in store. For both orders, I was told that I would be contacted via text/e-mail or phone when the item was available for pick-up or shipping. For the first item, I decided to call about a week after it was supposed to arrive to inquire - only to find out it had been sitting at the store ready for pick-up all along. For the second item, I had to call SEVERAL times as I was transferred multiple times/hung up on, etc. When I finally got someone nice on the line, I explained how I had been transferred a ton and just wanted a simple answer as to if there was a window of time to expect my special order item in (i.e. 1 week or 12 weeks) to which he responded that the item was READY to be delivered and I could just pick a date that worked best for me! Had I not called SEVERAL times and fought to get someone to give me a window of time, the expensive special order would have sat there indefinitely as Home Depot made no effort to contact me (as my contract stated they would) AND also made it extremely difficult for me to talk to anyone who would assist in the tracking of it. I will never go to this store again - much better off with Lowes or any boutique home improvement store that provides actual customer service!
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January 2017 by Joey H.
By far the best Home Depot in the North Delaware area. Their manager Edwin runs a good store where the employees are willing to help with a smile on their face and an upbeat attitude.
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September 2016 by Jason C.
I cannot believe The Home Depot corporate office allows this to go on! First off, the store is very unkempt - from the front entrance all the way to the back. Second, the employee that tried to make a simple key. Three times, each time with three separate results. Finally we decided it was not with the time and asked for a refund - and that was not well received. Still can hardly believe it!