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September 2023 by michael sauer
I worked with Michael out of the Wilmington, DE store and he was very professional and a pleasure to work with. He even went the extra mile to drive the fire pit to a closer store to where I lived so I could get the fire pit home in time for a party and didn’t even charge me extra. That’s what I call A+ customer service. If you wanted to be treated right with top notch service, I would highly recommend working with Michael.
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September 2023 by Heidi Foggo
Fortunoff Backyard has fabulous customer service - they delivered promptly and were so professional throughout the entire transaction. I would definitely try them first when purchasing anything!
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September 2023 by Chris Tjaden
Great selection of patio furniture and our salesmen was super helpful making sure our selection would fit appropriately and making sure we were comfortable relaxing in our new patio set. Thank you!
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July 2023 by Dawn Mullarkey
My initial impression was positive. We had a good experience buying. Fast forward to our 2nd summer and all the cushions are ripping. We bought the warranty and are getting nowhere with replacing the cushions. We've reached out several times to the store. A manager promised to get back to us. That was weeks ago...crickets! I will never shop here again. We spent a lot of money on this set. Our set from BJ's has lasted over 7 years and is still going. I would expect Fortunoff to stand behind what they are selling! 5 out of 5 cushions have rips! Very disappointed.
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July 2023 by Samantha Hrubiec
Michael was so AMAZING to work with! He was attentive, helpful and thorough during our ordering process. Highly recommend visiting Fortunoff Backyard for your next Patio Redo!
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July 2023 by Jess Rudner
I was very pleased with the assitance we received . Lee was a pleasure to work with. Thank you
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July 2023 by Ethan Giordano
Great showroom and excellent customer service!! Highly recommend.
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June 2023 by Dennis OBrien
Their products were great as was their prices. And more importantly their service was fantastic!
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May 2023 by Danielle McNichol
Super helpful! Love the products and got the best prices.
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May 2023 by Darnell Givens
I would like to Give Fred. 5 Stars. at the Delaware location in Wilmington. Fred and his staff. a gave me my wife very good customer service and explaining my options with the warranty and with the furniture colors and the Measurement i'0k
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February 2023 by Kathy Dowd
Fred and Michael were fantastic. Lots of samples in store. Service was excellent.
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February 2023 by Lori Mingrino
Second time buying outdoor furniture here and couldn’t be happier. Customer service is a 10! So is their product! Shoutout to Mike the manager
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December 2022 by James Maxwell
Excellent service . Michael operates the store like he owns it . Very caring … great listener
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December 2022 by C Harlan
Fred and everyone at the store has been fantastic and the service and friendliness is exceptional
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September 2022 by Adam Schnitzer
Sales associate Fred made a competitive offer to get me a sectional for my patio