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January 2024 by Charles Wilson
Fantastic Service! Unfortunately it’s rare to find good customer service and when you find it, it should be acknowledged. We were extremely happy with all of the salespeople we talked to but particularly Bill. He went above and beyond to meet and even exceeded our expectations. I am not one to write reviews but felt the need to due so in this case given the service we received. Keep up the good work Bill ??
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January 2024 by Amanda DelGiorno
Wish I could give more than 5 stars! We had LVT Floors installed on our whole 1st level of our home and our experience with this company was excellent! From the show room to the installers everyone was fantastic to work with! Highly recommend?
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January 2024 by Michelle Feldmann
We are so happy with our new carpet! Bill in Sales was helpful and knowledgeable. The installation team was fast, efficient, took care with moving our furniture and did a beautiful job. Excellent experience!
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November 2023 by Elyse Kropp
Just had my floors done in my kitchen and powder room. The service was great. My floors look great. I am very happy with this company. Next job is new rugs.
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November 2023 by Marisha H
EDITED & UPDATED REVIEWMy previous review and pic got back to this business and they sent someone to my home almost immediately to fix the problem we needed completed from the time we got the floors done last year. After a week of observation, the final job turned out well.
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June 2023 by Laurel Strahorn
Customer service is above and beyond, very friendly and professional! Prices are more reasonable than competitors. I will definitely be back.
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February 2023 by Giles Bradford
Floor Concepts is without a doubt the place to go for your next floor remodeling project. I worked with Bill who was incredibly knowledgeable and helpful when it came to purchasing our new flooring. He didn’t leave out one detail when it came to the deciding factor and the ordering process. 10/10 will use again for all future floor renovations.
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January 2023 by Allison S
They had great service and the carpet quality was very good.
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January 2023 by Allison S
They had great service and the carpet quality was very good.
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January 2023 by Hamzah A
What a great experience at Floor Concepts with Bill and the team. Since the moment we entered to the time we were done, Bill was amazing, providing honest input that was in the best interest for us, the customer. That's speaks amazing customer service and truly greatly appreciated! They have a great selection of flooring that's top notch. Do yourself a favor and stop by, you will not be disappointed!!!
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January 2023 by Nicole Barger
Billy and team at Floor Concepts were very knowledgeable and helpful selecting the best hardwood and carpeting for my needs, including helping to negotiate best prices from manufacturer. I highly recommend them!
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December 2022 by Kyle Hicks
Can’t possibly say enough good things about my experience with Floor Concepts, Billy was always reachable for questions and being a first time home owner and first time renovator, I had a lot of them. He was punctual and accessible which is miles above the experience I’ve had with other parts of this renovation.When Billy came to visit we talked about what I wanted and what the house needed. He offered recommendations and his thoughts on each one. I liked that because he didn’t push one or the other and I had time to look into each one. He was the perfect man for the job of helping me navigate flooring options.Needless to say the whole update to Karndean LVT was pricey, but that’s not to say their competitors weren’t. It was a big job on a house that hadn’t been truly worked on by a professional in 40 years. Of course it was going to be a high dollar transaction. But for the price I paid I got the quality and the experience I wanted!The installers were great too. They made consistent progress each day, and got the flooring done in 3 days, the carpeting was done in 1 day. To top it all off their prepping on the job was stellar. Taking the time to sweep the floors is one of those things where a lazy man could and would ignore it…”who’s going to notice if we don’t do it, right?” They swept each area they worked on and cleaned up again after they were done. The team was respectful of my house, and did not bother the neighbors either! I’ve found my other contractors have a tendency to smoke and curse on the front porch, even as young kids are walking around. This was not the norm for them, although I don’t have kids, I’m happy they were respectful.I wouldn’t change a thing about my experience with Floor concepts and I’m really glad I reached out to them.Thank you Billy!!! Pictures of the floor to follow once everything in the house looks a little more presentable!!
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October 2022 by steve smythe
Good customer service, locally owned. Competitively priced. Primers shoe molding could have been in better condition but they're not painters so "primered" is relative and I won't hold it against them. Sean is very professional and courteous. Highly recommend.
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September 2022 by Theresa
From the first time I stepped into the store I felt valued and Billy was very helpful, friendly and professional as I was looking through the different floorings.'Also, the guys who laid the flooring were great, friendly, efficient and did a fabulous job as well as cleaned everything up!I highly recommend Floor Concepts!
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September 2022 by Michael Neef
We needed flooring in a pinch as our project was beginning to wrap up. The original flooring we picked from another store ran out of stock before our contractor could pick it up, so we were pretty desperate. The guys at the store went well out of their way to find us something similar to our original choice. We even got a discount on the purchase! They were extremely helpful and even stayed open a few minutes late so we could complete our transaction and get the flooring to the installer in time for installation. I would highly recommend these guys for all your flooring needs. We will be remodeling our kitchen soon and will definitely go back.
