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February 2024 by Delora Carter
Horrible service made reservations ahead of time got there and was turned away because they were ready to go home
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January 2024 by Luke Vupputuri
While the overall rental experience with Enterprise was satisfactory, I encountered an unexpected inconvenience with a toll pass fee.The Enterprise employee vaguely mentioned a one-time activation fee, but failed to provide clear details about additional toll charges during the rental. I was later surprised to discover a $24.75 convenience fee. It would be more professional if such fees were communicated transparently to customers upfront, sparing them from unwelcome surprises. A proactive mention of toll-related charges at the beginning of the rental process would greatly enhance the overall customer experience.
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January 2024 by Paul Coleman
This was an easy, professional, and welcoming experience. They displayed a sense of teamwork and speedy results.
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December 2023 by Donae Hackett
Friendly staff, great customer service
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December 2023 by Sheila Barr
I rent frequently from this location on Lancaster Ave in Wilmington, DE and the service is top-notch!
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October 2023 by Nancy Barratt
We always get very good customer service when renting at Enterprise.We requested a pickup at our hotel and it was on time and the rep handled our rental smoothly. We dropped off after hours using the convenient drop off box.
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October 2023 by Arnita Gibson
Due to unforseen circumstances I had the pleasure of needing to rent a car from Enterprise for over a month. The entire team was so amazing...Riley, Malcolm and the rest of the team (sorry I forgot everyone's name) made these weeks/the past month and a half less stressful due to their kindness, professionalism and efficiency. Each vehicle I drove was clean, and well kept. I even left my work parking pass in the vehicle and it was waiting for me when I had to go back for another rental. Bottomline, if you're looking to rent a car, this store is the location to rent from. Hopefully my next rental will be for leisure and not necessity but either way I will be going back to Enterprise on Lancaster Ave in Wilmington, DE
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October 2023 by Terence G
The process was very easy. There weren't many cards to pick from. I'm assuming it was busy the week that I needed a rental. As you can see in my photos and video that a little small car which are only needed until my car is done in the paint shop. But it was an easy process picking it up from enterprise Rent-A-Car.
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September 2023 by Taylor Bolshoi
We couldn’t have asked for a better experience! On our way down to North Carolina for summer vacation, our new car started having transmission issues. Not only was this the worst way to start our trip, but we’re from Jersey and had no clue where we were. Thankfully we have a great warranty on the car, and everything was covered. But we were still losing time from our vacation by the second.Thanks to Riley and the rest of the enterprise team, we got back on the road and we’re lounging on the beach now. They completely turned things around for us. The process couldn’t have been quicker and Riley’s customer service deserved a sixth star. The entire team was extremely friendly and funny to the extent that we nearly forgot about our dilemma and were just happy to be there. And they have a wide selection of hot cars and trucks. We’re honestly looking forward to seeing them again when we drop the car back off. Thank you, Enterprise!
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September 2023 by Fernando Del Rosario
Eli and his colleagues at Enterprise on Lancaster Pike are great! Their customer service is outstanding. We recently needed a large vehicle (van) to help our son move his belongings and they did everything they could to secure a van for us for 2 consecutive weekends. When one was not available, we were upgraded to a large suv with no increase in price. Can’t say enough good things about Eli and his crew. We have been using that enterprise branch for the last 23 years and will continue to do so for our rental needs.
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September 2023 by tom grosso
Kudos to Eli and Jane...their customer service was excellent. They were thoughtful, courteous, and professional. They answered all our questions and got us a car quickly with a great rate. They also gave us helpful instructions for vehicle return at another location. These guys were great...Thanks again....Tom & Myrt Grosso
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July 2023 by J Naylor
Very pleasant, place was clean, car was clean, very informative! Eli was a very big help to me and had phenomenal customer service! Eli made sure he answered all questions and he also called while I had rental to make sure every thing was good! I would most definitely recommend!
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July 2023 by Louise Lanahan
They didn't warn me that the car was on empty, nor did they familiarize me with the car at all so I didn't know how to open it to put gas in it on my way home about two miles away.
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July 2023 by fred wheeler
When me and my wife arrived to rent a car we had the most at pleasant experience would highly recommend them to anyone
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July 2023 by Abraham Rivera
I made my claim ahead of time by the time I went there to pick up rental vehicle it was ready to go. They went over the instructions you needed to follow and I was satisfied but this is the Enterprise located in Lancaster ave in Wilmington DE let make it clear not all Enterprise has the same excellent service some more than others go beyond the line of duty to satisfied customers other do not care you get whatever they give you take it or leave it
