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January 2024 by Laura R.
An amazing selection of foods, treats and everything else for your doggie (cats too but I don't own a cat) Most importantly was the customer service provided by Sky, who's extensive knowledge about almost everything was impressive! And if she isn't sure she'll look it up instantly. Sienna & I love this shop
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September 2023 by Jim “The Cheesesteak Guy” Pappas
Went to Park in the Park and had a wonderful night!! Thank you Concord Pet Foods & Supplies for sponsoring this great event!! The ladies at the Stadium represented you very well!!
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September 2023 by Pat Oceanic
My husband and I have been loyal customers of Concord Pet since we got our first dogs in 2002. Over the course of the last two decades we have given a home to 17 dogs and eight cats. We currently have two puppies, a year old, an older dog, and three cats. Concord Pet has been our go-to place for all things related to our dogs and cats. We have spent thousands of dollars, first at the now-closed store on route 213 in Elkton, and then the Middletown store (approximately the past 12 years). We were well-known to the manager, past and present, given the volume of food we buy. Our standard brand for dogs and cats has been Grandma Mae's Country Naturals, grain free, large bags for dogs, approximatey $75/bag. The last two bags we purchased were in July, during their sale. Our practice is to empty the bag into a clean, closed container so that it stays fresh ,and to discard the manufacturer's bag. As we were feeding the second bag of whitefish kibble to our dogs, I noticed they were uninterested in it. I tried other toppings over a few days to entice them to eat. Nothing got them interested. It occurred to me that the kibble was spoiled. On 8/4 I brought the food back to the store. Heather, the manager and two other associates were there. They told me I could not return the food without the bag as they would not receive any credit from the manufacturer without the bag. I explained my situation and that in the 20+ years of being a customer, this was the first return I needed to make. They said they could do nothing without the bag. I asked if a store credit or other consideration could be made for a long-standing customer. They laughed at me and said there was nothing to be done without the bag. (Each bag is scanned upon purchased and entered into their system for discount after a certain number of purchases, so in my way of looking at this, all they needed to do was to look up our account, see the whitefish bag that was purchased during their sale and they would have the barcode scan then needed, but this was not done.)On 8/9 I reached out to the website's customer service and said I had a customer experience I'd like to discuss. I asked to be in touch with the reginal manager of the Delaware stores. On 8/11 I received a response from Kristine in Customer Service that she shared my email with the store manager and the next level up and I would receive a response from one of them. (I was not interested in speaking to the Middletown store manager, as she was the lead person with whom I had the interaction.) On 8/16 when I had not received a respons by either the Middletown store manager or the next level up, I reached out again to Kristine. I received two responses from Customer Service, one from Kristine, who said I should call the Corporate Office, as they handle customer complaints (different from her first response that I would be contacted), and another response from Christina saying that the senior leaders were out of the office and to "rest assured" I would be contacted.When I had no response by Friday, 8/25, I decided to call the Corporate Offices and spoke to Michelle, who said she fields calls for the owners. She very carefully asked questions, agreed that my experience was not a good one and said that she would speak to the owners, and that I would hear from her directly the following Monday, 8/28, even if it was to say that she had not been in touch with owners and had nothing to report. She repeated this several times. Today is Wednesday, 8/30 and still I have no response. I am amazed that 1. I had to go through so much trouble for one bad bag of dog food with a 21- year track record of substantial spending in this chain and 2. I got conflicting messages despite multiple touch points on my part.My husband and I try to buy local, whenever possible, as he was once a small business owner, and we know how much it means to do business with a local business instead of a web-based company. Given my experience, I will be reconsidering.
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September 2023 by Jillian Garrett
Wide variety, big, clean store, friendly & helpful employees, especially a young lady named Skyy. Exceptional knowledge & customer service.
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June 2023 by Sarah Moore
Clean. There were some boxes in aisles, but they were restocking shelves. I called yesterday to ask if they carried our brand of dog food and the employee was very nice and checked to make sure there was enough that I could wait till the next day. Cashier was pleasant today.
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June 2023 by Andrew Rankin
My go-to pet supply store for all things dog related.
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March 2023 by Leanne
Friendly, helpful and automatically carried my dog food to my car.
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March 2023 by Kathleen H
Management and staff are super friendly and helpful. Great selection of healthier pet food. Unfortunately, the prices have increased, like everything else.
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January 2023 by Kyle Boyer
I love doing here instead of Amazon. Keep them money local and support local businesses. They have plenty of food and your options for your dog or cat! Clean and brightly lit too.
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September 2022 by Matt Weber
They have everything for dogs ,cats ,fish something for just about every animal. Special diets pet food and a doggie bath with a bk entrance so you don't have to bring ur dog threw the store if you don't want to
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July 2022 by Shirelle Anderson
I only gave 2 stars because the young lady that rung up my stuff was very nice , however the Caucasian man that was in there today followed me and asked did I need any help I told him no I’m okay then while I was getting the food for my dog I saw him in the other Aisle looking at me. Then after I paid for my stuff and left getting in my car I turns around and he still looking that’s very weird to do I only went there because the CB pet store down the street no longer carry the food I get for my dog and I didn’t feel like driving all the way down to PetSmart I will never go to this concord pet store or any other for that matter I should not be profiled like I’m the only person in the store! I’m passed I should have returned the dog food that I paid for never again!!!! Don’t shop here !
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May 2022 by Dennis G
Review for the pet wash: Automated in the rear right, staff was friendly. No towels so bring your own, there is a dryer but we have a German Shepherd so a towel is also necessary for us.
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May 2022 by Bernard Dickerson
Great place to wash your pet and the treats are even better!!!! per my dog
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April 2022 by camille F
They have nice stuff but their price is to high. I'll go somewhere else for my cat's stuff.
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April 2022 by Sandra Fitz
Really nice store. Well stocked. Staff was helpful and caring. Will visit again!
