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February 2024 by Khloe Debonis
My mom Nicole works here at the Claire's at concord mall and I love going there my mom and her worker tori did my third holes I love them ❤️ thank you
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February 2024 by Lauren Johnson
Love this store, Sarah (employee) helped me pick out the sanrio nose ring and checked me out. She’s super helpful and sweet and deserves a raise!
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May 2023 by Bedatanu Banerjee
Lousy experience for us. We had an ear piercing here & followed their instructions completely. When we tried to replace the earring, we could not. Upon going back to the store, they refused to take any responsibility. They did, however, point out that the prior piercing was not symmetrical, which was done by them! But they simply won't take any responsibility and insisted we would need to get another piercing at the full price.I found this ridiculous and their attitude completely uncaring. There was no avenue to escalate this either, as we were speaking to the manager of the store.So they do a shoddy job, give incorrect instructions, refuse to take any ownership, treat customers poorly. I'm never buying anything from them ever again. Here is a picture of the store & the manager
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February 2023 by Betsy Robinson
My great niece left the store a very happy girl !!!!
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December 2022 by Patricia Cooper
Stumbled upon a sale. Great buys.
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August 2022 by Desiree Hollomon
Great sales today
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August 2022 by Angie
Would not go back to this location... I love claires store... But this location is a No... We were not greeted when we came in... But other customers were.... We went in to get my daughters ear pierced... Someone was already in the chair... So we stood right beside so we could be next and ask some questions.. the lady never said anything to us.. never acknowledged us...about 2 mins into standing there... Another customer came in... And was greeted and asked if she needed help with anything... The lady said she wanted to get 2 piercings done... And the worker... Told her about everything and gave her the earring chart to pick earrings... I stepped up and said we been standing here waiting.... We were next... And you didnt tell us to pick earrings or anything... The worker rudely said.. well I dont know what your in here for I thought yall were browsing... She stated that we should have said what we wanted... I told her we were waiting til she was done... Didnt want to disturb her while piercing... But she should have spoke to us like she did the other customer that came in... We did end up going next... When we picked the one we wanted... She said well let me get the price for you just in case you want to switch.. it may be too much... I was offended... Because she did not offer to get the prices for the other people that were getting piercings.. and picked similar ones.. and had more kids with them.... Usually I would have walked out.. because I dont give stores my money where im not wanted or respected... But we waited that long... My daughter was excited and ready...I would not recommend this location.. but claires is a great store.. good deals... And I love the earrings for myself also..
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June 2022 by Angela
Would not go back to this location... I love claires store... But this location is a No... We were not greeted when we came in... But other customers were.... We went in to get my daughters ear pierced... Someone was already in the chair... So we stood right beside so we could be next and ask some questions.. the lady never said anything to us.. never acknowledged us...about 2 mins into standing there... Another customer came in... And was greeted and asked if she needed help with anything... The lady said she wanted to get 2 piercings done... And the worker... Told her about everything and gave her the earring chart to pick earrings... I stepped up and said we been standing here waiting.... We were next... And you didnt tell us to pick earrings or anything... The worker rudely said.. well I dont know what your in here for I thought yall were browsing... She stated that we should have said what we wanted... I told her we were waiting til she was done... Didnt want to disturb her while piercing... But she should have spoke to us like she did the other customer that came in... We did end up going next... When we picked the one we wanted... She said well let me get the price for you just in case you want to switch.. it may be too much... I was offended... Because she did not offer to get the prices for the other people that were getting piercings.. and picked similar ones.. and had more kids with them.... Usually I would have walked out.. because I dont give stores my money where im not wanted or respected... But we waited that long... My daughter was excited and ready...I would not recommend this location.. but claires is a great store.. good deals... And I love the earrings for myself also..
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April 2022 by Nikkie D
Great place for dress up jewelry ?
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February 2022 by RP Liles
My granddaughter loves this store. Really great finds for tweens at reasonable prices.
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October 2021 by Shelby King
Came in on 10/4/21 around 2:15. The staff did not greet us or tell us about the deals. I did not intend on buying anything that day but I was with my two very overly tired toddler and I was going to see what they like and planned on coming back later in the day and get the stuff they liked and use them as Christmas presents/ stocking stuffers. My kids were touching a lot of stuff (but it’s a kids store so that’s expected) and I put everything back! I thought the staff said something but couldn’t tell because she had her mask on, and I said “sorry, what was that?” she then said “ I didn’t say nothing “ and I said “I apologize “and she gave me the rudest attitude and said “mmm.” At that point I felt so uncomfortable like I was inconveniencing her by even being in the store. Before then I already got horrible vibes from her. I found the things my kids wanted but I decided to go back and purchase them at the Christiana mall bc I’m not going back to somewhere with such horrible and hostile employees.
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July 2021 by Imoni Rodriguez
Horrible customer service! The employees weren’t the least bit helpful, they were too busy complaining about not wanting to be there. Every time I asked a question it was as if they were annoyed that I was interrupting their conversation. I asked for piercing earrings, the girl pointed and said “they’re over there” clearly I couldn’t see where she was referring to and when asking for clarity rather than assisting me she shooed me away and said “they’re in the case”. Still not being able to see what she was talking about I decided to just go to pagoda.
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January 2021 by Heather Polchito
My daughter got her ears pierced for Christmas ⛄?. The service was great and my children love the products. I have 3 daughters under 9 years old. They love all the accessories, earrings, and fun girly things Claire's has to offer.
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December 2020 by Diah White
I went to the Claire's
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March 2020 by Wendy Reverdito
If you have a young daughter, take her here. The store was crowded with merchandise but a young girl's dream store.