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November 2023 by CP
10/19/23 @ 10-1145am Absolutely Horrible!! Girl in customer service left us on hold for almost 2 hours cause she didn’t have an answer for us. So rude, I wish i knew her name.They take out money every month from my benefits and they didn’t reimburse it; Money just went missing. Called several times with no answers from customer service. They stole $214 from me!! I wish they would do the right thing and get back to me. If not, i will spread the word as much as i can that Cigna is a HORRIBLE COMPANY.
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May 2023 by Kish
If I could give negative stars I would
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March 2022 by E. Kwaku Mensah
Cigna Medicare Advantage provides up to 35 hours per week for "Home Health Aide" (see photo). The problem is Cigna does not have providers in most States to provide this service they sell to the elderly. I have spent about 20 hours on the phone, trying to get the service for an elderly family member. This included up to 2 hours hold time (see photo) and two emails addressed to the CEO. Cigna's services to the elderly should be more sympathetic to population that needs the most help. To have a patient lay in her urine and feces when she has been paying Cigna to provide Home Health Aide which includes bathing, and using the toilet is not what the elderly deserve from a major US institution. As of today, the family of this elderly patient, who is total care, is struggling to pay for Home Health Aide care out of pocket. Her doctors have approved the coverage but Cigna has not signed up providers.
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March 2021 by James States
Worst company to deal with with fmla. Be thankful if your work provides you with another care provider
