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January 2024 by Shawn Fan
Customer service was absolutely fantastic. The worker had us in and out in only half and hour. Got so much accomplished in that time! Very good attitude as well
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December 2023 by Ryan Carruthers
This Chase location is the best in the area! I worked specifically with Joyce who went above and beyond to give me exemplary service. She made recommendations on what was best for me, not necessarily the bank. In the end we both won! 5 stars to Joyce!!
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December 2023 by alex zhan
Every employee at Datong is polite, serious about their work, friendly to customers, and efficient. I will recommend them to more customers, thank you.
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November 2023 by Andrew Cox
Very through and easily explained account opening process. Was greeted as soon as I came in. Zaman was very accommodating with me and went above and beyond!
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August 2023 by Hetal Patel
Best customer service and staff very friendly.!Thank you all for nice performance.
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July 2023 by Carl Burton
It ok ,
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May 2023 by 川建国川
Client Relationship manager Zaman is very unprofessional
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April 2023 by Joseph Jr Covino
Apart from Chase's extremely exorbitant interest charges, which effectively cancel out any so-called rewards, their handling of disputed charges is shoddy and slip-shod at best. Their so-called fraud department, a dictatorial law unto itself, is out-and-out nuts! In response to the latest instance of a single, solitary, unauthorized charge, this fraud department went through almost a full month of the card's legitimate transactions, reversing and reapplying those charges at random, including multiple interest adjustments, in a completely arbitrary and capricious frenzy of altered statement figures, without any notice or explanation. This level of supreme incompetence is both unacceptable and intolerable. Online, the billing balance for the statement has varied with various logins. And after a full calendar month since the single disputed charge was first promptly reported, the problem remains unresolved and the billing statement still not correctly updated. Quality control oversight of this card's maintenance staff is evidently nonexistent. Buyer, Beware!
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January 2023 by Pavan Agarwal
It’s a great branch, Mr Zaman is so friendly and understanding. He got my work done within minutes.
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September 2022 by Eve A.
I had some money wired into my business account which is meant for purchase of merchandise for my business for the coming holiday season. When I checked my account and saw that the money was in the account, I zelled first a hundred dollars to my personal wells Fargo account then I proceeded to zelle $4900 to the same account only to suddenly get a mail that my account has been locked. I was beyond shocked as there was absolutely no fraudulent transaction on my account and nobody told me when I opened the account that I would not be able to make transfers. and a real human would have seen that the transfers were made to same name as is on the business account. but the robots at chase only care about hurting their customers clearly. I called the customer service numbers and for over two hours was rerouted to the wrong people who couldn't do anything to resolve the situation. it has been hell trying to get the matter sorted as it's been a whole bunch of mindless robots with absolutely no emotions but just reading a script. I answered all the security questions ( which a scammer cannot know) they all ask me like my address, passport number, date I opened the account, etc and still they say they couldn't verify me!!! I am not in the United States right now to walk into a branch and the telephone number on file is not working at the moment as the sim was changed because we never envisaged this problem. I have called the branch in New York where the account was opened thinking I could speak with the private banker who would have been able to identify me but I was told that she was no longer working with the bank and the lady who answered that call was so rude and left the phone on and walked away. I have never experienced this level of horrible service. This nefarious act by Chase is not just detrimental to my 17 year old business as I now have no money to buy merchandise, it is affecting my health as I am unable to do anything
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March 2022 by Andrew Shyu
Shayla helped me when I was in a bind and helped direct me to where I needed. I think they have great customer service here.
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February 2022 by Saminathan Anbalagan
Great customer service, very efficient and fast! Thank you
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December 2021 by INSTAR LUXdotUS
The modern lobby is very clean lined and refreshing. The bank tellers have a fantastic personality.
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November 2021 by AleeshaD.
Wonderful customer service, super kind and knowledgeable staff. Very patient with me and my needs.
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September 2021 by INSTARSTARX INSTARSTARX
The modern lobby is very clean lined and refreshing. The bank tellers have a fantastic personality.
