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May 2024 by Fred L
We received very poor customer service from Sam and the owner, Mike. After multiple calls and emails to correct a mistake they made with our crown molding costing us over $2500, they have been unwilling to refund what I paid for the molding and insist on me buying more at cost ($1250) after I already paid them initially. There were also errors with an oak trim piece (3" wide instead of 5") for my range hood and incorrect drawer fronts on our island that do not match the other wall cabinets. The cabinet touch-up kit has items missing and an incorrect color touch up so I have no way to fill nail holes on the trim. They have said these were their errors and that they would re-order the pieces, but they have yet to do so. I would hesitate to trust them if you are considering doing a kitchen design as it is simply not worth the risk and months of delay due to missing/incorrect items. Please look at their reviews as most of the high rated reviews are made up profiles with one or only a handful of reviews. Buyer beware.[Update, I just noticed the owner posted a reply today stating they warned against this crown molding and that is simply not true, in fact, I wanted two-stage crown and they advised against it since I was going with 39" cabinets. He also states that he would still like to help complete the job to my liking and to call him, but I can assure you that we talked twice this week including yesterday afternoon and he refused to refund even just the cost of my crown molding unless I buy more from him. This is no longer an option as I have already spent hours making custom crown and getting paint matched for the trim. He said at the end of the call the "we're done" so not sure why he posted this today. We have not received the 5" oak trim board, missing touch-up items, or corrected drawer fronts. I even offered to keep the incorrect drawer fronts if he would refund the cost of my crown and he would not.]Update May 2014: Months later, they have not provided the items they promised to correct. They assured us they would provide missing 5" white oak trim pieces and shaker door fronts on our island (they sent completely different door styles on the island and haven't corrected them).
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March 2024 by Clark
This is THE PLACE to get your kitchen designed and built. Sam was incredibly helpful and did a beautiful job with my kitchen. I couldn't be happier!!
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March 2024 by GoDzz ScOpe
Me and my wife moved into a house and we wanted to re-ramp our whole entire kitchen. Samantha took our vision and transformed it into a paradise!
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March 2024 by Mitch Dean
If you're considering a remodel/renovation, THIS is the team you want!Coming from a background working for high end construction companies, I can honestly say I've never worked with a more personable and professional team in my career. From the ground floor up, they are the whole package. Any of my questions or concerns were quickly handled by Sam, ONE OF THE BEST designers I've ever had the pleasure of working with.Do yourself a favor, stop in here and put your mind at ease while these professionals make your dream renovation a reality!10/10
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October 2023 by Alison B.
Great family owned business with knowledgeable staff and quality products! Absolutely the best in the area!
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June 2023 by Tech 215
A friend highly recommended I check them out after visiting 3 other places in the PA/DE area and nobody could get me what I needed. But John and Mike stayed with me every step of the way. I can be very demanding and a bit of a pain to deal with but they made it happen!! Best in the biz and it’s not even close!! LServices: Custom cabinet design & installation
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December 2022 by Kyle Cahill
The cabinet factory did an Amazing job on my kitchen! They were very helpful throughout the whole process and answered any questions I had!
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December 2022 by carl jacobsen
I have worked with Samantha at Cabinet Factory for over 5 years. She is the best kitchen designer I have ever worked with. The designs are finished in record time so I can deliver quotes back to customers. Cabinet factory also supplies cabinets for me.Service: Cabinet design
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December 2022 by Melissa Stewart
Working with Cabinet Factory of Wilmington was the best service experience I've ever had. From start to finish they were professional and responsive while providing a high quality product. They work well with vendors to ensure that things are well made and meet the customer's expectations. They kept me advised on the schedule and answered all of my questions in a timely fashion. Amanda Cahilll's design is exceptional and she improved both the functionality and look of my kitchen. I highly recommend this company and would use them again without hesitation.Services: Cabinet design
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December 2022 by Matt Brennan
We found Cabinet Factory to be an outstanding option for re-modeling our kitchen. Sam was a great resource in helping us design the renovation from start to finish. The cabinets and sink arrived on time and we just completed the project. I would highly recommend Cabinet Factory for any kitchen design and re-modeling needs.Service: Cabinet design
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December 2022 by Mike Gerber
I am a contractor and send multiple clients in to work with the staff at the Cabinet Factory. I can always count on them to take care of my clients. Whether it is for a single vanity and top or a large kitchen cabinet order they treat each job the same. They are detailed oriented and can offer up help/suggestions when needed. Every staff member is knowledgeable, and they all work as a team. Not only am I satisfied with them so are my clients. One of the reasons I like the company so much is that they do not work on commission so there's no pressure sales. I will continue to work together with this vendor in the future!!!Service: Cabinet design
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February 2022 by Louis S.
I went into the Cabinet Factory for advise and recommendations. Amanda and Emily were amazing. They were so very helpful and professional in answering all my questions.
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December 2021 by Joseph McNirey
DISASTERAs one of the below reviews mentioned, cabinets came damaged. Owner said it would be a few weeks to replace damaged doors and refused any "monetary" refund. As a owner of a company you would think you would take "ownership" and refund due to poor quality.In a nutshell , quick to take your money , slow to remedy poor workmanship / product.Services: Cabinet design
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December 2021 by KingofHearts
I had the pleasure of working with Samantha. She was incredibly helpful, professional, and detail oriented. My kitchen exceeded every expectation I had for it and I could not be more happy with it. Thank you so so much cabinet factory!!Service: Cabinet design
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December 2021 by David Raftovich
As a contractor I refer all my customers who are looking cabinets and counters to John and mike. I met them back 2008 when I bought my cabinets from them and have been using them ever since.
