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February 2024 by Kameron Zimmerman
I was just disappointed with my whole interaction with this flower shop and its owner. I ordered an arrangement 2 weeks ago to have them delivered on a certain day. I called on that day, and the owner said they were out for delivery. They didn't get delivered that day, so I gave them another day to deliver it, and they still didn't do it. There was a real lack of communication from the owners end. They don't provide you with any kind of update, so you are just left in the dark. Thank goodness I was in communication with the person who was supposed to receive them. Otherwise, I wouldn't have known they didn't get delivered. It really messed up the plans that I had because they couldn't uphold their end of the agreement. I asked for a refund, and I got it, but that should happen without question since they didn't do what they said they would do. Please do your research before you buy from here. Maybe my experience is something that doesn't usually happen. But I won't be a returning customer.
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February 2024 by Kim Brown
This lady charge me $415 for bouquets paid $300. Call her to check in to see how things are going she said I can't come to the shop she will send me pictures I said no I would like to see them. She said well can you come on Wednesday Jan 31, 24 at 10 am. I said Ok. On Wednesday, she call to say I must not come at the shop, she can't allow me to come. Then we make another arrangement for Saturday Feb 3, 24, for 12 noon. I went to the shop, its close. Call Congo funeral home but no HELP.
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February 2024 by Kim B.
This lady charge me $415 for bouquets paid $300. Call her to check in to see how things are going she said I can't come to the shop she will send me pictures I said no I would like to see them. She said well can you come on Wednesday Jan 31, 24 at 10 am. I said Ok. On Wednesday, she call to say I must not come at the shop, she can't allow me to come. Then we make another arrangement for Saturday Feb 3, 24, for 12 noon. I went to the shop, its close. Call Congo funeral home but no HELP.
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February 2024 by Rachel Cox
Absolute scam, would not use. Ordered for Christmas delivery and was not delivered. Called and talked to Bernette himself and he promised to hand deliver the following Saturday. Still no delivery and won't answer or return my calls.
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November 2023 by Amanda Oldham
I contacted Ms. Bernette the day before my dear friend's funeral. Not only did she take the time to listen to me try to explain my friend's unique personality and love of music that I wanted to be incorporated into his arrangement, she created such a detailed, unique work of art so beautiful that it actually moved me to tears. Ms. Bernette clearly has a true passion for her artistry, as well as compassion to help others during some of the hardest days they'll ever experience.Thanks again, Ms. Bernette.
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September 2023 by Lashanna Davis
Bernett’s is Horrible!!! Booked her through Congo’s Funeral Home for my Aunt’s funeral. She was rude and did not follow directions. We ordered white and gold flowers and got Teal flowers with gold writing not what we ordered!!! Then she refused to refund us half of the money back for messing up the color scheme of the Funeral! You only get one time to bury your love one! Never again! She runs a business but her phone is out of service and she does not answer her cell!!! Hated it! Please do not use her services!!! You have been warned…. I wish they had Zero stars!La-Shanna Davis
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September 2023 by Bonita Davis-Pennington
Ordered flowers for my sister's funeral and I didn't get want I paid for. Spoke with owner and she refused to admit the wrong doing and then stopped taking my calls.
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September 2023 by danielle tolentino
Ordered a plant months ago and they never delivered it. Called to get it redelivered and it still wasn’t delivered….
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June 2023 by Una Harvey
She was definitely a great person to work with excellent customer service!I recommend this place ?
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May 2023 by Charlene Acevedo
Needed a very last minute bouquet for a simple wedding. Bride was overwhelmed and forgot to get flowers for her photoshoot and court wedding. With time restrictions, Bernette was able to make us a beautiful bridal bouquet in 20 minutes!!! AND she hand delivered it to us!!! This was the BEST customer service experience I've ever encountered. I urge everyone to support this business. We are from outof town, and this business really went above and beyond, not to mention, exceptional quality flowers!
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August 2022 by Maroo ..
Ordered a gift basket and recipient never received it. On top of that they dont answer their calls nor return their calls even after leaving a voicemail. Do not order from here.
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August 2021 by Lucinda Elom
Personal and excellent care during trying times. Excellent arrangements. Beautiful presentation.Thank YouThe Rayfield Family
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July 2020 by Lisa Johnson
Bernette’s Designs did an awesome job on the bouquets and spray for my mother’s home going service. I spoke to Bernette personally. She helped me through the entire process. I called the day before to add more flowers. Everything was delivered on time and looked beautiful. Great service.
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May 2020 by jenikeeley Keeley
I needed flowers for my intimate wedding. Bernette was kind enough to take my order with 1 days notice ! My bouquet was beautiful, it lasted almost 2 weeks! Quality work, quality products and very congenial! I will be calling Bernette for any floral needs
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October 2019 by Sherri Jackson
BERNETTE’S DESIGNS has THE BEST floral arrangements in Delaware! The quality is great, and delivery was prompt. I’ve used this floral company for various services. My grandmothers funeral EXCELLENT! My wedding EXCELLENT! Mrs. Congo - Barrette was very caring, loving, patient and ATTENTIVE to all my request. I’ve referred her services to many people and ALL of them were PLEASED with the services.
