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January 2024 by Ron Morrow
My first and LAST visit to this place was Absolutely HORRIBLE... With the store location along with Avis the company as a whole. They're crooked, cold, total lack of compassion or care for their customers or customer issues..and the list goes on. If Avis was the only rental car company on the planet, I would walk.
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December 2023 by YR
I am a long-time Avis customer, regularly utilizing their mini lease program and enjoying the benefits of the highest level of Avis status.However, my recent experience at this particular branch has left me shocked and disappointed beyond imagination.Despite being accustomed to seamless transactions and occasional upgrades due to my status with Avis, this visit was marred by discriminatory treatment. My wife and I, traveling from New Jersey, opted for this location due to potential sales tax savings. Little did we anticipate the ordeal that awaited us.Initially denied the requested upgrade, we agreed to a downgrade, only to be told that our corporate identification was deemed insufficient, leading to a significant price increase. Attempting to maintain flexibility, we suggested extending our current rental through the New Jersey location. Shockingly, the keys were withheld, and we were told the vehicle could not be extended any longer.Left with no choice, we reluctantly agreed to take a smaller vehicle at a higher price. To our disbelief, even this compromise was met with resistance, as the fear of potential rate changes at other locations was cited. When requesting a short-term rental to return to New Jersey, we were accused of improper corporate ID usage and informed that we were now blacklisted from Avis.The discriminatory undertones of this encounter were evident, leaving us stranded without transportation and feeling targeted based on our ethnicity. This treatment is unacceptable, and I implore Avis to address these issues seriously.In a world striving for inclusivity, it is disheartening to encounter such blatant discrimination. I hope Avis takes corrective action to prevent similar incidents in the future.Shame on this location for fostering an environment that lacks empathy and understanding.#Avis #CustomerExperience #Discrimination #UnacceptableService
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December 2023 by Sunil Tarikere
Great Location for rental options. Well maintained clean cars whenever i picked at this location. Casey and Ginger are very helpful in clarifying any questions about rentals. Easy pick up and drop off services.
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July 2023 by Tyden Wilson
Excellent experience here with great service from Ginger. Would highly recommend coming here the process was quick and easy dropping my car off.
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March 2023 by Sai kumar Nandam
Closing 15 mins early :(
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January 2023 by Mallory Clester
The male employee I spoke with over the phone at approximately 4:20pm on 1/3/23 was very rude to myself and the person I was calling on behalf of that was in the office. Also, and I know this is a strange complaint- the hold music was weirdly upsetting. I mean, just really odd hold music.
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December 2022 by Brenda Matthews
Very friendly staff. Get you in, and out
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July 2022 by charles white
Today the lady was very helpful n cooperative. She actually helped me with info that enabled me to get 2 more days of rental n saved me money. Not all the staff at this location is great to deal with.
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December 2021 by U. Nathan Davis
I had no issues. Got an amazing vehicle that I'm happy with. Price was reasonable, staff is helpful, process was seamless.
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February 2019 by avi warlock
Everything went smoothly. The rates were better than other car rental places along the same route.
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September 2018 by Michael Molloy
Vehicle I reserved was not there. Was to pick up vehicle at 4:30 it was 5:45 before they found me a vehicle.
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December 2017 by tracy spady
Everyone is AUSOME!!!!