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February 2024 by Dorothy Bynes
Friendly and helpful staff...
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February 2024 by Paula C.
Daniel the manager of shift manager refused to return my item today because he stated it was used , now when I purchased the item I asked would it be a problem returning because the item cost almost 160.00 the employees say no as long as you have you receipt which I had my credit card and email receipt, Daniel would not take it back or allow the other employees to take it back I called the Wilmington police which they couldn't do anything so I called the head office. Corporate office said they would take care of it, the young man at corporate was very nice. But Daniel needs to be fired period his customer service sucks and he lies about company policy. I will never spend another penny at that location. I did take the item to another auto zone and the transaction was done in 1 minute. Company's do not hire people to run their customer's off . Daniel needs to be fired.
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January 2024 by Jose
Polite and respectful
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January 2024 by Viewing Photo
No waiting in line
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December 2023 by Angela Ward
great for new battery for my car fob
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November 2023 by LR Rodriguez
Excellent place, and thank you, Willie, for all your help. Truly appreciate you.
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September 2023 by Carla Beaty
Mr. James is always so helpful every time I come to autozone! He is always pleasant, patient and lets me know what I need. I always feel safe and satisfied every time I leave! Thank you Mr. James for all your hard work and all your help I truly appreciate it!
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September 2023 by Janice Ervin
James Carlton went out of his way to make a minor repair on my car.
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September 2023 by B Lynn
Wrong parts constantly. People get too personal rather than do they job
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August 2023 by Will B Done Hoil
This place is "sad". I ordered a part for my truck mind you I walk over ten blocks to get there it took 20minutes to order the part. I made sure we had the right part to order. 2hours later l walk back up there and the part wrong!!!!! Ugh
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July 2023 by Darin Wharton
Young lady or, girl behind the counter had a nasty little attitude, and I don't understand why people come to work like that!
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July 2023 by Chandra Kanth Darapeneni
I really appreciate if the employees put more effort in customer service.
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June 2023 by Mr E
Definitely a proper stop for vehicle repair necessities, even though they didn't have the exact part I needed they still got me squared away and had the part ready from the Market St spot. only 5 min down the road. Works for me!
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June 2023 by Minilik Mekuriyaye
Extremely rude. I called twice, they hunged up on me after they kept me on hold for over 40 minutes both times!
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April 2023 by ernest crosse
This AutoZone has really fallen off in regards to customer service. Everyone seems reluctant to assist you outside of the store. I used to have confidence in the employees there and would always purchase what they recommend. Now, I avoid that store. I mean I can purchase the same items much cheaper on Amazon and get the same amount of help.
