-
December 2023 by Ranisha Childress
I came to Concord Mall to trade in my iPhone 13 Pro Max for the iPhone 15 Pro Max on Thursday, December 1, 2023. I got to the store and the gate was halfway down as if they were about to close and it was 5:45 and was told that they close at 8pm. A young guy was working and tending to a young lady. He was moving very slow and a line had started to form with two other people who were behind me to get assistance. He took a personal call while assisting the young lady asked the young lady and then accused the young lady of having her iPhone’s screen being replaced because the screen didn’t look like his iPhone’s screen. The young lady started to become agitated and explained that his phone was a newer model iPhone and hers was an older one with the font being the only thing different and not the screen. The young lady left from the store and I was next. The two guys who were behind me left the store since the Rep was taking long. I gave the Rep my Drivers License and he scanned it and then pulled up my information and explained that I couldn’t trade my phone in until I paid the balance of my phone off. I’ve had an AT&T iPhone since the 3GS in 2009 and have traded in the majority of them all for the new one. The information that the rep gave me of course was inaccurate. The promotion is you get up to $1000 for your new iPhone when you trade in your old iPhone to get the new 15 series iPhone. I knew I should have gone back to Christiana Mall like I had previously done to trade my phone in. I don’t appreciate the Rep not knowing the promotion/sale that was going on. I will not be coming back to that AT&T store to do business again. I wish I had 0 stars to give because I don’t want to give one star for his poor understanding of the business and sales and making me wait to trade my phone in when I really need the phone for more space space. I wonder if TMobile or Verizon treats their customers like this, maybe I’ll give them a shot.
-
December 2023 by Earl P Street Jr
It's always a great opportunity to buy just what I need at this at&t store location.
-
September 2023 by Cory Friel
Nobody actually works here lol. This place is a disgrace. I feel bad for whoever owns it. These employees are completely stealing from the owner and AT&T. I live about 10 minutes away and have stopped in FOUR times now, in the last two weeks to pre-order the new iPhone. All at different times and ALL four times during "open hours" the gate has been half up with the lights off in the store. Someone is on the clock because you see the room in the back light is on and you can usually hear music.... yes I walked in and knocked 3 of the 4 times. Just 1 time someone answered and she looked so bothered and said she was on her "lunch break".... It was 3:30pm.
-
May 2023 by Joey Ferrell
I wish I could give zero stars. I bought a new iPhone in October. I traded in my iPhone for this new one. Was told I was getting a $1,000 trade in credit. Well, I've been on the phone for 6 phones and have got NO where, NO TRADE IN CREDIT. I contacted store rep after store rep. One told me he'd call me back in 15 minutes, a week later and no call back! I was told that they never sent my iphone back in and it was sitting in the back room, FOR MONTHS! MORAL OF STORY, BUT DIRECT FROM AT&T-THIS LOCATION IS AN AUTHORIZED AT&T.
-
February 2023 by Rob Payson
Helped me set up new phone and put screen protector on. Very happy!
-
November 2022 by DrAShellarien Addison
Amazing deals phenomenal customer service experience
-
October 2022 by Pamela Williams
I am very pleased with the excellent customer service that I had received from Juan Smith and Alan Miller at the Concord Mall store location in Wilmington, Delaware 19803 from Saturday, September 2ND, 2022. Both Juan Smith and Alan Miller helped me out a great deal when I was applying for a new AT&T mobile phone carrier plan.
-
September 2022 by amst27
I am very pleased with the excellent customer service that I had received from Juan Smith and Alan Miller at the Concord Mall store location in Wilmington, Delaware 19803 from Saturday, September 2ND, 2022. Both Juan Smith and Alan Miller helped me out a great deal when I was applying for a new AT&T mobile phone carrier plan.
-
August 2022 by Rachel DePalma
Great location! Manager is awesome!
-
July 2022 by frank harms
I had one of the best experiences. I went in expecting to have to get a new phone and Allen spent time working on my phone and fixed it. Cost me nothing
-
January 2022 by L.A. Dotson Jr.
I only wanted a phone, way too much, I felt, pressure sales on things(accessories and other plans and phones) I didn't need or want at the time.
-
December 2021 by Jeff Higgins
Dean and Bryant were a huge help - very transparent and assisted with all of my questions! Highly recommend if you are looking to change or update your phones!
-
April 2021 by A G
If I could give 0 stars I would. WORST customer service I have ever experienced in my life!100% BAIT AND SWITCH pricing and they literally don't even care.
-
April 2021 by Angel Deng
Only one employee there this morning. The customer in front of me are nice enough to allow me to just pick up my upgrade phone form my online order. However, the guy woking there saying he couldn’t since need to delete my line and place an order to send me the kit to send them the trade in phone. I seems so simple to me but he said he couldn’t do it. I have to waited i till the current customer to finish their order so he can do it. I really doubt about it. I had been there waited for 1.5 hour. But he still don’t do me a favor even though that family is willing to do me that favor, since it will only take 10 mins to get this done. He knew I kept waited there and o let me know that I have two kids at home waiting for the lunch due to the hybrid school. He seems doesn’t care me at all. Is he really couldn’t do the that easy phone upgrade pick up order that I already placed online???? I really doubt about it! I think the store do not welcome Asian people to stop by. Avoid it and head to the other store! Ridiculous!!!
-
February 2021 by Kashif Khan
Customer service rep hang the phone while i was talking rude ????
