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September 2023 by Justin gatling
Jordin Vaughan has Great customer service! meaning consistently meeting customers' expectations. Her customer service is quick, easy, personalized, and empathetic. Jordin delivers excellent customer service, takes the time needed to understand the needs of EVERY customer.
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September 2023 by Elizabeth Schoenleber
This store is the best kept AT&T secret in Delaware! I mistakenly passed by a larger store and happened upon this smaller (but definitely better!), treasure of a location. My customer service experience with manager Brandon, and Jordin, the associate who helped me, was easy, pleasant and more than exceeded my expectations. I grew up in Delaware and travel here frequently, but currently reside in North Carolina. I can honestly say that from here on, I will be coming to Delaware for all of my AT&T phone needs! If you are an AT&T customer, you would be a fool to go anywhere else but to see Brandon and Jordin at this location!
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August 2023 by Ann Lucey
These folks know customer service.The manager Brandon is top of his game, and just good people. Top shelf experience.
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July 2023 by Karen B
Walked in Dev helped with upgrade. Worked with me since I forgot password! Brendon showed me accessories. Next day I had old phone password & Henry redid transfer. Dev was there to make sure everything was working. Extremely happy with the people & service!
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July 2023 by Kashif Khan
Awesome experience in buying some product at this location 5608 concord pike delawareMr Larry English was very helpful and nice ?
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May 2023 by Jason Wagner
I made an appointment for 11am when the store opened. Josh greeted me right away. He was extremely helpful, polite, and also quick to get my upgrade completed. Josh is a great employee to have at AT&T.
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April 2023 by Friendsof LenapeEverywhere
Josh at Concord Pike North of Wilmington is amazing! He is sharp, efficient and polite; helps me trust the process. Thanks, Josh!
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March 2023 by Tom Reidy
Thank you to Emma for resolving my security breach today. Your quick handling of the issue and kind demeanor made for very pleasant experience. Thanks
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January 2023 by J Morrison
Josh is extremely helpful and knowledgeable! The best customer service I’ve seen in a long time. I will be back at that store.
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January 2023 by akas2301
Lary English sales representative was very friendly and helpful. He took the time to resolve my issues. Also manager was very courteous and helpful. That's one of great AT&T stores I have been in my whole 9 years that I am using AT&T service. I am highly recommend this store for AT&T services.
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January 2023 by JEANIE K
After experiencing extremely negative interactions with a various AT&T representative via phone and via in-person during the past two weeks, I went to this AT&T store to cancel my service with AT&T. Unlike other AT&T service representatives whom I had dealt with in the past, Henry, Javier, and Emma took my concerns seriously and immediately took control and provided me the most competent, attentive, and courteous service. They went out of their way to resolve the issue and their service was unparalleled. If all AT&T employees were like Henry, Javier, and Emma, AT&T would not receive so many embarrassingly negative online reviews and not be known as having the “worst customer service in the world.” Thank you, Henry, Javier, and Emma! Perhaps, there is a hope for AT&T.
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December 2022 by Bill Ryan
I would like to give a big thanks to Josh W at the At-t store on concord pike store at the Pa. Line, I bought a phone from there and he helped me set it up and put my screen protecteron for me. What a nice young man. I highly recommend him. Thanks
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October 2022 by M K
I’m a first net user and went in looking to upgrade. Unfortunately no local stores have the phone I wanted so we placed an order for the new one. During this process I was bombarded with new service plans and other “amenities” so they can get their piece of commission. Normally I wouldn’t have a problem with this because I totally understand where they’re coming from; however, I was exceedingly frustrated when Henry (who I assume is one of the managers) criticized my life and job choices in order to promote an apple watch and protection insurance. Please be cautious in this location.
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October 2022 by Stephen McCann
Javier was terrific. He gave me options for what I wanted.See Javier if you go to this location.
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September 2022 by Briyanna Strickland
Josh was an amazing help. A seemingly never ending problem was handled with the utmost care and consideration. Went above and beyond to help solve the issue