-
February 2024 by Charlie Miller
Matt, dean, and Andrew- by far the best experience I’ve had dealing with any kind of purchase.
-
December 2023 by Luann Watson
Everyone was awesome. I ordered a lot of furniture and everyone was patient, kind and knowledgeable and all worked together. Dean, Matt, and Dineen were so helpful.
-
December 2023 by Michael Coulbourne
Great team working at this location. Very helpful and full of information. Definitely will be purchasing my next furniture needs from here!
-
October 2023 by Jenee McManus
From the time we saw the Holiday Sale Ad, called the store, inquired about the dining set, going to the store to view the floor model, working out a deal, ordering, arranging delivery, receiving the furniture 1.5 wks later, putting it together & setting it up - everything was effortless. Customer Service was top notch & extremely helpful! The Associate assisting us even remembered me from 4 yrs prior & making a special ordered purchase delivered 3 days before Thanksgiving.It doesn't get any better than this!!!(EXTREMELY SATISFIED CUSTOMER)
-
September 2023 by Claressa Ugbaja
Buyers Beware Please Do Your Research And Shop Around Before Buying Anything From Ashley Furniture/Home-stores-Complete disappointment and dishonesty from this store and all other Ashley Homestores in the area, just look at the reviews from the cooperate site. They are lying and deceiving customers with a smile don't buy anything Ashley brand especially a mattress it won't be covered by a 90 day comfort policy. Go elsewhere you may pay extra but won't be subjected to second hand furniture with a big price tag that doesn't match the quality you have found in store, rather from a third party warehouse the company does not even represent. The sales staff was nice I can say that, unfortunately it was a fake scheme to just make a sale. Sadly I have lost all respect for the sales person who helped me and general manager. They have thrown up their hands to my late delivery date that was continuously delayed, hole in my wall from delivery driver falling through, and mattress that is not the same as promised. No communication after big purchases have been made. Don't think calling the store is going to help or going into the store will help either, sadly it will be more third party numbers provided to contact for help. Please find another company/store to do business with it will save you money and stress, however if you would like a Calvin Candie experience this is the place.
-
August 2023 by Chantel Pearl
Excellent service from James Hollis and Cyndy at Ashley!!! Very detailed, answered all my questions…professional and warm, not pushy which I love! Look no further for your furniture. Oh and make sure you get financed through Snap Finance so affordable.
-
August 2023 by Amanda
James is the absolute amazing salesman ever. We specifically came back to this location in Wilmington to see James. Today we purchased a sectional from him because he sold us our bedroom set furniture for our master bedroom and our sons bedroom, 2 months ago. Highly recommend this salesman & store due to cleanliness, professionalism, and speedy assistance.
-
August 2023 by Dani Rutkowski
Store was nice, sales person was more intrested in his phone.Asked about delivery charge. He said we figure that at the end. Every question I asked he said it takes a bit to find out. Finally his boss. Female behind counter answered a couple of our questions. When I asked how much for couch and two chairs. He said my boss will figure it out, pulled out his phone sat down with it. We got a price hand written on a piece of paper, no break down. Before they gave it to us we had to give them our name and phone #. It apparently was too much work to answer our questions we went around the corner and purchased our from Furniture from Macy's. Ashley's called the other day to followup. Told them our story.
-
July 2023 by Sonya R. Outen
This shout out goes to James J. Hollis III at the Ashley Home Store! Thank you so very much for the excellent experience that my family had at your store. It's good to know that professional customer service still exists. I enjoyed meeting you. The models that you showed us were amazingly beautiful. You provided details and gave us time to think about each model and if it's a right fit. No rush and no pressure. That's what I liked the most. You worked hard and made sure we were happy with our decision. And the price was just right. I pray for the success of your career . You will see me again even if it's just stopping by to say hello. Thanks again ❤️??
-
July 2023 by Bayinnah Knight
I had a great sales man assisting me at Ashley store that I had to write a review. He wasn’t the sales person that was initially helping me but he seem to be the person everyone in the store go to for questions cause he assisted and actually convinced me to purchase my sofa! He has patience and very polite, things you don’t see nowadays. I wish he was my sales person and had my sale personally cause he made the sale opposed to my non attentive sales person. But I will come back and ask for him by name. I believe his name is James he use crutches! Very nice man.
-
July 2023 by Kelly Chinappi
Laura was extremely helpful and accommodating. We literally went to 4 furniture stores and nothing compared to the second couch we sat on at Ashley. Credit application was fast and easy. Will recommend to all.
-
July 2023 by Danielle Johnson
Laura, her manager, and the ladies at check out were all wonderful. I had a great experience. Laura is very personable and really goes out of her way to help you. I’d highly recommend Laura and her team!
-
June 2023 by Kim Caldwell
WOW!!! What a wonderful experience buying furniture at Ashley Furniture! Our salesman, James J Hollis lll was exceptional! He was extremely helpful and it was very obvious that he cares about his customers. We will definitely being buying more from Ashley furniture…thanks James and the rest of the crew who helped us out as well!?
-
June 2023 by Deer Hunter
Horrible service, poor response from numerous outbound calls to resolve. I purchased furniture from this store and noted it needed to be delivered to a different address (vacation property). At first, no problem- paid for furniture in full at store including quoted delivery price. Contacted by the store to say they made a mistake and had furniture delivered to a local warehouse and that i would need to pay an additional $500 to get it delivered to the address they had listed on my invoice at time of purchase. Never spoke with a “manager” even after asking for that escalation. The person who did call me once (Laura) never returned any of my calls. Just received a call from Wayne saying that it would cost $500 to get it delivered - no apology, no service recovery. I asked for a refund of this purchase and i was told that i have to go into the store to process……they wouldnt even do that over the phone.Very disappointed with this whole transaction and will never spend another dollar in this store. Horrible experience.
-
June 2023 by Jenae
James was extremely helpful. He greeted me as soon as I walked in and made several suggestions based on what I was shopping for. He was great at suggesting options and letting me know what was on sale. He definitely helped me get the most for my money and I am truely thankful. Next time you need furniture make sure to go see James!
