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November 2023 by Patricia Gilkison
Excellent work. They did a fantastic job on my should-have-been-totaled car. In addition they were highly professional and willing to share information. A much needed dream after the nightmare of my insurance company. Would recommend them highly.
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October 2023 by Kenyel Dale
They did an excellent job on my car. I would recommend people to take there car there.Services: Painting
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August 2023 by Natasha Segal
I swiped my truck on the tree avoiding the deer and damaged entire passenger side. This shop was on my insurance list to go to if I choose to. When I called they were able to get me in right away for check appointment. From the estimate until my truck was finished CarStar staff provided timely and easily understandable information on the repairs and timeline. My truck looked like brain new. I would highly recommend CarStar after my great experience!!! Super customer service as well!!!
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August 2023 by Josh H.
These guys did some body work on my car after I was hit. It was the other driver's fault and his insurance paid. Pretty much seamless process with the insurance including hooking me up with a rental. My initial appt was easy to set up. There was no wait when I got there. They said it would be a week and delivered three days early. Perfectly satisfied.
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July 2023 by Colette Hayes
I had front bumper, fender and right headlight damages. From the moment I walked into their doors Hasan was so polite and professional. He went through every thing step by step so that I can understand what is being repaired/replaced on my vehicle. He also contacted enterprise for me as well. The estimated time for pick up was given to me as well as a copy of the repair price for my records.Updated text messages was sent to my cell to inform me on the process of my repairs and when my vehicle was ready for pick up I received a call. OMG!! My car looked brand new, just as it looked prior to the accident. 100% happy. Customer service $100%, Timely repair 100% satisfied, the new parts on my vehicle $100% satisfaction. Everyone I have encountered at this auto body shop was friendly and funny.Not to mention, there is a 5 year warranty on my parts. Read the warranty papers.I would definitely recommend this shop to my family, friends and strangers.If I’m ever in need I will defiantly bring my vehicle back to Carstar in Wilmington DeThank you all so much for your service!!!!You rock!!!!!Service: Body & Trim
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July 2023 by Mike Thomaston
Had to get body work done to the car from an accident superb job went there the other day to get a tire taken off due to the lug nuts and they didn't want to charge me anything. I still paid them for the service. Excellent job in excellent people
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July 2023 by Jane Gerstley
Can’t say enough good thing about Hasan and the guys at car star. They made getting my car repaired a breeze and even detailed it for me. Working with the insurance was Brutal but this body shop is top notch. The team was personable, communicative, and professional - I work in the car rental industry and will only be recommending this body shop to friends, family and customers from now on. THANK YOU!
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May 2023 by Rebecca Martinez (Beck)
There are typical businesses that will do their work, clock in, clock out, onto the next day.This, this is not that kind of business. You see, the staff at CARSTAR auto don't treat it as work, they treat it as a passion. To them, its not just running a business, it's doing what they love, it's working with people and their appreciation of their customers.A few weeks ago, I was driving through Delaware in my Chevy Equinox with my two children in the back seat, when we were involved in a hit and run, shattering my passenger door and the glass.I pulled into the closest business, and angels must have been watching over me because that business, as you may have guessed, was CARSTAR Auto Body. I was there for HOURS, waiting for the police to arrive to fill out an accident report, talking to the car insurance company, all while having my toddlers in tow and my cat on his rivaled leash.The second I pulled into the shop, the entire team welcomed me, helped me with my kids and my cat, and went above and beyond helping me in a time when I needed support the most.I will never, ever be able to repay them for the kindness they have shown me that day, the help they provided, doing things that were definitely not in their job description that helped me and my kids feel safe in one of the scariest moments of our lives.CARSTAR Auto Body deserves ALL of the business in Delaware. They are the reason I made it back home safely. Thank you for going above and beyond, and taking care of me and my family. Each one of you are unsung heroes and I will never forget you.
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May 2023 by Camilo Matos
CARSTAR is awesome! I used them through my insurance after an auto accident. They were all friendly and helpful and really patient and responsive to all my questions. I will definitely use them again if I need.Service: Body & Trim
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May 2023 by Petros Dandolos
Had the unfortunate experience of having two fender benders in less than 3 months (neither was my fault) and needed my vehicle back asap both times. Carstar was up to the challenge both times and got my damage repaired and back to new like it never happened. Great customer service and communication. Would definitely recommend if you’re in a similar situation.Service: Body & Trim
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April 2023 by KC Sunshine
I had terrific service from this shop and will continue to come here for any body shop needs! They repaired my car after I got hit in an accident and they did amazing work! My car looks beautiful and it’s so clean!! They have a 5 warranty on their work! They stand behind what they do! Extra friendly service as well! Pic’s included so you can see for yourself!Services: Body & Trim
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April 2023 by Job Jean
A tree had fallen onto my car damaging the roof, trunk, windows. From the estimate until my car was finished CarStar staff provided timely and easily understandable information on the repairs and timeline. My car when finished was as good as new and I would highly recommend CarStar after my great experienceServices: Body & Trim
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April 2023 by Pete Hyde
Carstar technicians are absolutely amazing !! I had visited the service station across the street to get air, not realizing that the pump was malfunctioning, so instead of putting air in the tire , it let all the air out of the tire, and the nearest service station would be miles away, so I took a chance not having an appointment at Carstar, not knowing anyone there , and seeing it was a body shop, not a tire shop, I just pulled in, explained my situation to a few technicians and they helped me immediately with good air , that inflated the tire to a safe condition so I was able to travel on my journey.they are amazing and they turned down my offer of a sum of money, to reward them for what they had done, but they said they were just glad to help
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March 2023 by Jess S
I recently had the pleasure of working with CARSTAR after being involved in a car accident. From start to finish, they provided exceptional service and truly went above and beyond to make sure my experience was stress-free.First of all, I was blown away by how quickly they were able to repair my car. They were able to get my car back to me in record time. Not only was I grateful to have my car back on the road so quickly, but I was also impressed by the quality of the repairs.Another thing that really stood out to me was their communication throughout the entire process. They kept me updated every step of the way, from the initial estimate to the final repair. I never felt like I was left in the dark about what was happening with my car.But what really set CARSTAR apart was the exceptional customer service. Everyone I interacted with was friendly, professional, and truly cared about making sure I was satisfied with the repairs. It's clear that they genuinely want to help their customers.If you're in need of auto body repairs, look no further.
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March 2023 by C. Wallace Hume
Before I decided on CarStar I took my car to Rudy's, Executive Auto Body, Ellmore, and NuCar Auto Body. I was immediately impressed with CarStar. They scheduled an appointment for me within a day after my call. Hassan, the manager, looked over the car and explained in detail everything that they would be doing. Their shop was clean and organized and they had at least 5 employees, whereas Rudy's and Ellmore had 1-2 employees. Due to the fact that they had enough employees, they were able to schedule my appointment in a month, whereas the other shops were 2-3 month wait times. They were accommodating in allowing me to bring the car in the Friday before my scheduled start date of Monday, due to a trip I had planned out of town for 2 weeks. The car was ready in 2 weeks as promised and the job was well done. There were 2 check engine lights on relating to the side marker lights on the front bumper, which they had worked on. Without hesitation, they ordered one new marker light which arrived the following day. They replaced that light cover and bulb and repaired the other light while I waited. This garage has excellent customer service and does excellent work. I would recommend them to anyone in the Wilmington area wanting to get their car repaired correctly and in a timely manner. Thank you CarStar for making this a pleasurable experience!Services: Tires