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January 2024 by Michael H.
I called Sunday to have my car towed out of my steep icy driveway so I could go to work and they said 4 hours and someone would call me. They called them told me that they were not going to stop by because I was not a woman with a child and they had more important calls to take care of. I wasted time with AAA and money it cost us 200 dollars for the one year service that we have been members for over two years and we get told sorry we can't help you. I missed my shift in a busy hospital because of AAA not having any integrity or care for their customers. I would not use this company in the future and stick with my insurance company that charges 50 dollars per year to help driver's when they need a tow. I was really disappointed with unprofessional personal and telling me a lie to get out of the job they are being paid to do.
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January 2024 by Jody Hutchinson
Toby was great!
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January 2024 by Cassandra Lieb
Friendly staff, quick & efficient!
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January 2024 by Lu F
Terrible. Wasted half of my work day waiting 4 1/2 hours before I had to cancel my pick up request. Received an ETA and even 2 hours afterwards no heads up or anything. Don’t waste your money or time.
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January 2024 by T J
My sons car broke down, caught fire and we waited for a 2 am pick up. It was a scary experience for him and I. We waited 2 hrs to get a tow truck..The driver called me a few times to try figure out where we were on the interstate. He was rude while I spoke with him on the phone and hung up on me. You at their mercy waiting for them to get your car. Unknowing that they contract out drivers....An unmarked vehicle came to our vehicle. I asked him if was he a triple A driver. He never identified himself as a driver. He inspected the car and I guess decided he didn't want to be bothered. He left us and we couldn't get another driver until 5 am in the morning. I am so angry. This was the worst experience I have ever had with AAA. I have had AAA for over 25 years. I wish customer service had let me know that they used outside contractors and what to expect at pick up. I was trying to protect myself and my son from an unknown tow truck company. It was frightening at 2 am in the morning in Wilmington on interstate I95 not knowing who this person was. I called his phone to be sure he was the driver that called me.. he never answered the phone. When I called the dispatcher she sounded like she just woke up and I disturbed her slumber. She called the driver back and said he couldn't come back to us.. If I knew of a better tow company I would not renew. This was awful. Thanks for nothing AAA. I hope later this morning we can get our car towed.
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December 2023 by T J.
My sons car broke down and we waited for a 2 am pick up. Un knowing that they contract out drivers....An unmarked vehicle came to our vehicle. I asked him if was he a triple A driver. He never identified himself as a driver. He inspected the car and i guess decided he didn't want to be bothered. He left us and we couldn't get another driver until 5 am in the morning. I am so angry. This was the worst experience I have ever had with AAA. I have had AAA for over 25 years. I wish customer service had let me know that they used outside contractors and what to expect ay pick up. I was trying to protect myself and my son from an unknown tow truck company. Thanks for nothing.
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December 2023 by Blessed J.
This is my first time using AAA. I paid fora membership and a service and was told that I would receive that service at 4:26am. It is now 6:07 and I am still out here waiting. They push the time back 3 times already and now I receive a call stating that he will be another 20 min. Very unprofessional, I would not recommend.
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November 2023 by ikhlas bayyan
The AAA offers has great buys inside the store. The area is organized, clean, and well-lit. The services are excellent for pre-travel information and currency exchange services.
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November 2023 by Barbara Hagan
I wish to thank the driver who came to fill my tires. I’m embarrassed that I did not have enough tip money that he deserved. Please pass on my thanksto him. Barbara H Wilm DE
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November 2023 by Earl P Street Jr
My I say Ms. Gwen Younger' The AAA Mid-Atlantic Membership Specialist' at the Wilmington Delaware location provided us with' very knowledgeable, helpful, friendly and the very best in customer service during our visit at their Wilmington Delaware facility. Thank you all for what you do at AAA Mid-Atlantic.
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October 2023 by STU ELMAN
Though I ended up not needing their services that day, they were very helpful in finding the information that I needed.
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October 2023 by 张凯旋
Easy to pay become a membership, hard and waste a lot time to get any service from them! I travel a lot and been a member for more than two years, never had a call that easily solved my problems. Every time has different problems from dispatch or driver or pay extra for tolls when I need a tow! (Which DE premier members don’t need to pay toll by their policy). And I just waste my whole weekend for a free battery benefit and still didn’t get the battery! Lots of troubles! I can write a book to list how many troubles you will meet when you need their services! Just cancelled my membership renewal, I am tired with AAA! Thanks!
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September 2023 by MIchell Limache
This company is the worst. They can't tell me why I can't keep the same level membership and when I want to cancel because they can't explain to me why I have to stay at the lowest level I can't get a refund for a membership that I won't use. The lowest level is of no use to me and they are saying I can't get my money back for a membership that has not even renewed yet. I used to recommend this company to everyone I got my family in and friends and defended them when people would say anything bad about it. I guess something had to happen to me in order for me to see their true colors. Why must I pay for something that is of no use to me. I do not recommend this unless you want to stay stuck like an unwanted time share.
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September 2023 by Laura Syvertsen
Went for international driving permit and everyone was so friendly and helpful. We were in and out in 20 minutes!
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September 2023 by Brian Blackwell
The AAA place is clean and got friendly people who work there and got alot of stuff to look at and get. Everyone go check it out
