-
May 2024 by Ravana C. Starks
Absolutely wonderful dealership to do business with! Mr. Michael P. is such a professional! He is patient, knowledgeable and understanding! Definitely a great place to purchase your next vehicle!
-
May 2024 by Aaron Brinney
Took my car in for service. Pretty much wasted my time. Waited 5hrs in dealer to not be seen before leaving. They called me around 6pm to pick my car up when everyone in services and parts left and wouldn’t tell me about the diagnostic. Called back the next day. Person on the phone was very rude and short with their responses. Poor customer service. they deleted the service documents for my car and told me I’d have to bring it back in. Don’t waste your time here
-
March 2024 by Tom
Who ever runs their instagram page needs to be fired… their marketing sucks…. Also constantly responding to “why do you feel this way” to every comment. Just face it… your marketing team sucks. Do better….
-
March 2024 by Gully Crunkfest
Least motivated bunch of “salesman” I’ve ever witnessed in my life. I have excellent credit and they quoted me a 12% interest rate, nearly double than the current average. The trade-in offer was an insult at 20% of the Blue Book value. I was given an astronomically outrageous projected payment schedule and then they stared at me blankly as I asked them what rate they ran me under to give me that abomination of an offer. There’s been a lot of interest in the specific vehicle I’m looking at but no one can get financed, here I am with a 820 credit score and they let me walk right out. I have 4 drivers in my house that like new cars, so we’re looking for newer vehicles at an average of every 2-4 years. Willis Fords salesman are hustling backwards.
-
March 2024 by Michelle Statts
Frank is the best and most trustworthy car dealer! Sarah was also very helpful! She scheduled my vehicle to be picked up from my job for my first oil change. It was returned to me before I got off from work. Angel was the driver that made sure everything went smoothly. The staff is courteous and offers outstanding service!
-
March 2024 by Protection Solutions
Horrible service can’t diagnose issues correctly and charge thousands for things that are not wrong and after 8 months the original issue caused even more damage from the dealer not fixing it right the first time stay far away from this place
-
March 2024 by Kalynn Smith
So I take a vehicle to Willis Ford Smyrna to have a vibration fixed. Well months and month later, thousands of dollars later after multiple repairs due to miss diagnosis, the problem got worse and worse. With having the vehicle for weeks at a time and still not fixed the problem went on so long it caused even more damage and now I’m expected to pay thousands more to fix a problem I paid to fix on multiple occasions.
In the beginning it was Spark plug wires
Than no it’s steering damper problem,
No tire balance problem,
No it’s a normal vibration,
No front axle problem,
No transmission service problem flush and drive it.
Months and thousands of dollars later the original problem was found to be the torque converter and got so bad it destroys the transmission due to dealership not diagnosing the problem and now wants thousands more to fix what I already paid to have fixed which would of originally been a 800-1200 repair not 8-10k thanks Willis ford Smyrna and Jay the manager for charging me thousands to fix a problem that was never fixed. Highly recommend never using them. Be seeing you in court Willis ford along with Delaware, Better Business Bureau, and Delaware consumer affairs. Thank you Willis Ford Smyrna and Jay the manager for Horrible service and screwing your customers. 
Stay far away from Willis ford
-
March 2024 by Rosetta Scott
Had a minor problem with reinstalling my interior dome lights. Called and was taken in. Something I spent over 20 minutes trying to fix myself, but they solved it in less than 5 minutes. Great communication and care! Highly recommend!
-
January 2024 by Andy Krassowski
Tried to seriously overcharge me on a used truck. Tread carefully.
-
January 2024 by Darryl Hicks
I want to say thank you for your service. You got my gt350 back on the road. That was no easy task.
-
January 2024 by Lori Hall
Frank is a delight and a super nice guy!! Go see him!!
-
December 2023 by Joseph Friel
Had my vehicle repaired here. Pricey, but they got it fixed and got it done fast. I was tired of going to smaller shops filled with mechanics that don't know what they're doing, only to have to go back for the same problem again and again. Everyone here was very polite and great to deal with. Will definitely be going back.
-
November 2023 by Carl DiSanto
This goes out to Rob in the service department. We have had alot of problems with our Ford Focus transmission. If it wasn't for Rob it would have been a real headache. He went above and beyond the normal scope of his job and took the time to explain what he could do to help with the situation. I would recommend the Willis Ford service department solely because of Rob.
-
November 2023 by Shawn Riley
Rating on service department only. Would be a 1 star but because of Rob being so helpful I give a 2 star.Can't even get the oil change right! Well that's kinda what their service manager said. Said maybe his team didn't fill the oil completely. Must have no faith in his team.
-
October 2023 by Paul Castellano
By far one of the best, and most unusual experiences I've ever had when looking at a new vehicle. The lease on my 2020 Explorer was about to expire. While getting a oil change a couple weeks earlier, I spoke with sales rep Frank Lauro. Side note frank has been at Willis Ford for 22 years.I told him what the situation was. I gave him some info on my explorer.He was surprised to hear it only had 14,400 miles on it. He told me as much as he'd like to lease or sell me a new vehicle, he thinks I should consider keeping the one I have!WHAT! something I've never heard a sales rep say. A couple weeks later I stopped in to speak with Frank again. We spent almost 3 hrs talking.We discussed everything. To Lease, purchase, or keep my existing vehicle. He did all the math for all options. We also talked about warrantees. Being on fixed income, he convinced me to keep my 2020 explorer. I can't possibly speak more highly of any sales rep, or a better dealership then Willis Ford. So if your in need of a new or used vehicle, I would strongly encourage you go to Willis Ford, and speak with Frank Lauro Jr.
