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August 2023 by JC & PJ
10+ years later and I haven't forgotten how this company attempted to trick me. They 1st had me sign a paper disclosing items within my home using propane gas. After signing they introduced another paper stating I would need to sign prior any deliveries. Fortunately, I read the small print that stated a 5 year contract. I refused to sign and said I would let them know my decision within a week. Very early the next morning an unscheduled delivery was made.To get rid of these crocks I lost considerable gas but it was well worth it. Avoid this company is my recommendation. 10+ years later and I continue to warn others by sharing my bad experience.
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June 2023 by Erica Stiles
Very friendly and helpful customer service. Also the tech that delivered my tank was friendly and knowledgeable. He explained how to shut off my tank in an emergency and also made sure I knew what propane smells like in the event of a leak. He waited to make sure my gas appliance was working properly before leaving.
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April 2023 by Pete Loglisci
Everyone is nice but I believe I’m paying too much per gallon just because I don’t own my tank. I’m thinking about removing that old tank and installing MY OWN 1000 gallon tank. Then I can shop the absolute best price from all the propane companies.
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January 2023 by Randy Smith
Don't get propane from this company. They will let you run out when on automatic delivery and don't care that it's freezing weather.Customer service is terrible
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November 2022 by Lisa RobinsonDaniel
Anytime we’ve needed anything, we always get helpful, kind, and knowledgeable staff. It makes it so much easier knowing we can depend on our propane company to help when we call.They provide great services from delivery to working with you in the office with a budget program to when we upgraded our tank to a bigger one that we can easily keep track of how much is in the tank at all times.When it’s time for our yearly service in our heating system we know we can depend on them each time.Plus it’s comforting to know that we aren’t going to run out of propane in the cold winters or when the power is out.Great team!
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October 2022 by James Rolling
Things are going ok --- there service is fine --- there people are very helpful and professional, the quality of there produce seems ok. Unsure weather their prices are fair or not or HOW MUCH corporate profits have gone up in the last year???
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October 2022 by Donald Savage
Very friendly and knowledgeable service personnel set up our new stove/oven very quickly and professionally and answered all our questions.
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February 2022 by Regan Hemstetter
Customer service is horrible. They left us with no heat all weekend with a toddler in the house because they literally cut the line.We moved into our new house and tried to call to get it switched over to our name and they said they couldn’t help us until Monday and it is Friday and we have young children in the house without any heat. The lady said to us on the phone very nasty “there is nothing I can do about.” When I called they said they would call me back and I have not received a call back yet. I do not recommend them one bit. Stay away. There are so many better companies with much better customer service.
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January 2022 by Maxi S.
If I could give this a negative 5 star rating I absolutely would. Aside from putting faulty parts in your system and not giving a damn, their oil is overpriced, their customer service falls on deaf ears and their service men know about as much as a dead clam. It is the equivalent of calling a jiffy lube oil changer a certified mechanic.( nothing against jiffy lube technicians.. they don't lie about what they are trained for) if you don't mind getting ripped off and wanting to rip your head off after they leave because things seem worse after they are supposed to get fixed...then this company is for you, for those who understand what honest work for honest pay means, don't even bother with this company. You will unforgettably REGRET that decision!! There is a reason why people have taken the time to give this awful company a 1 star rating.. they are 100% deserving of the worst oil/propane, and service company in Sussex county. Penninsula you suck, so glad I am using someone else and am reminded that there are people out their that care about their work and customer service. Good riddance penninsula!!!
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December 2021 by Anthony
This company will rob you, Every chance they can. They will charge you a transfer ownership fee. A disconnection fee. A tank recovery fee. They will double charge you and say it was a mistake. BEWARE OF THIS COMPANY!
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December 2021 by Conrad Carter
Called for propane a week and one half ago and they still haven’t showed up to deliver. Called twice in last two days waiting on phone system for 45 minutes only to be told all systems down call back tomorrow. Not good business in my book.
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November 2021 by CJ Austin
On the phone, Live people, giving clear and friendly information about my purchase.Driver Delivery Associates are professional and careful when driving the truck into the driveway and crossing the hose across my lawn. Pre Buy saved me money and I’m glad I took advantage
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October 2021 by Runae Weber
Good people work for Peninsula Oil Co. Inc. Very Informative.
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August 2021 by R J
From the very beginning Peninsula Propane impressed us. With the customer service/dispatch employees on the phone to the install technician. All of them exceeded our expectations! The employee that came to our home was very polite and patient. He even took his shoes off at the door. He took the time to explain and listen to our questions. We’ve had many different companies come to our home recently for different services, but Peninsula Propane went above & beyond all others. Thank you Peninsula Propane of Seaford, pleasure doing business with you!
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June 2021 by Kimberly Feldmann
Eddie arrived on time and was very courteous.I am new to using gas in our home, he took his time to explain how to use the stove and where the connections were. He talked about what to look for if there was a problem and what I needed to do.Nice experience ~ Thank you!
