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July 2023 by Danielle E.
Literally the worst CVS pharmacy(s) I've ever been to! (Lewes &rehoboth) They don't have their phone lines open to customers so you have to go in no matter what you're calling for. The line is always 3+ deep with one person working the check out and 6 people doing other things. Had to have an RX transferred from Lewes to Rehoboth, gave them 2 hours to fill it, after waiting 10 minutes to be helped they said they never got the transfer, then they told me I would have to come back after 2 because their "computers shut down for lunch"... well if I wasn't waiting for 10 minutes while 3 employees tried to figure out an issue with 1 other RX maybe you could have had it filled already and I wouldn't have to fight traffic tomorrow for 45 minutes to get back here since Lewes didn't have my rx in stock. CVS Pharm is a joke!
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June 2023 by Chad A.
So Wendy the pharmacist went beyond and above for the script I had today. Amazing job and I'm so grateful for her calling so many places to help me today.
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May 2023 by Eric Z.
If I could give this place negative stars I would. This is another chain that should just close nationwide worst customer service ever, especially in the pharmacy! The only good thing about this place was the woman who greets you when you walk in. Could you also get new entrance doors, what's with those dumb doors that barely work right.
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September 2022 by Tom M.
Inept pharmacy management coupled with poor customer focus make this CVS one to avoid.
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July 2022 by Patrick P.
They close at 10 pm. Worked perfectly as I went in about 9 pm. My daughter fell and her knees needed sone serious bandaids and neosporin. CVS is our go to for bandaids and they has a great selection. We like the heavy duty ones and got some water proof ones too in case we swim tomorrow. Store was clean. Service was pretty normal. One guy seemed to take charge when he came up front which was nice. The one cashier was not directing anyone to use self checkout or help the line move.
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July 2022 by Susan B.
The pharmacy staff is very friendly. Fabulous service when there was a mix up with my CGM prescription.
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December 2021 by Matthew U.
Y'all, when this migraine hit, I was incapacitated. I did not want to get out of bed for anything. The only thing I brought with me, ibuprofen, was not cutting it. I waited for the pain to dull and found myself in my vehicle and on the road for some type of solution. Quick search showed that CVS was nearby and I headed in that direction as fast as I could. I will say this is not the best CVS I have been to, but for what I was here, it served its purpose. The parking lot was atrocious. It was like one of those brain teaser puzzles to figure out not only where to park, but how to make your way through without taking out another car. Inside is a bit disorienting. The aisles were set up weird. I somehow made my way to the pain reliever section. Probably looking like a hot mess because I look like I'm in shambles with my sunglasses and whatever it was I threw on. Found my Aleve and headed to the coolers to grab a drink to wash this down with. I believe I used the self checkouts. The state I was in would not have served anyone right so the self checkouts was where it was at for me. Another no plastic bag situation but since I was only getting two items I didn't need one. Made my way back out of this place and prayed to whomever that CVS may have just saved the day.
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October 2021 by Tony S.
The store seems fine and convenient enough. The pharmacy however leaves a lot to be desired. I am sure they are short staffed and all and I have been understanding when scripts take way longer than they normally would but yesterday I received a prescription for 90 pills and they gave me 30. In order to rectify I tried to call and they're too busy to answer the phone. Have to go in today and prove somehow that I was shorted on my meds.
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September 2021 by Jose M.
It's bad enough that CVS doesn't require customers to mask. But it doesn't seem to require employees to mask, either, and for that reason I'd give it 0 stars if I could. The store itself is a spacious CVS. Some sections are well-stocked. Some places have empty shelves. That's par for the course for most CVSes these days. But both times I had to go in here by necessity I saw at least one staff member moving around the store with no mask, though most of the staff was masked. Between that and the customers often not being masked, it's hard to feel fully safe in the store.
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July 2021 by Matt G.
Twice I have ordered prescription refills online. I immediately rec'd a confirmation and a suggested pick-up date. Then nothing happened. So I went in to the store and was told the prescription was filled to another store. I called that store and they had no record of any prescription. CVS get your $&@ing act together. You suck!
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July 2020 by Stephen V.
The CVS pharmacy really deserves a single star but I'm being nice. The reason for my displeasure is the employees at the pharmacy. I've been there/called several times since I moved here last year and every time I've experienced incredible rudeness...like they cannot be bothered. They need to realize that without the customers they have no job.
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October 2019 by Donna F.
I had an infected molar removed and needed 2 medications. I was told by Tracey, the cashier, that they were very busy. (The customer in front of me was told that there was a 45 minute wait.) The pharmacist, Ashley, told Tracey to tell me that they had to verify my RX script for the pain medicine. Strange, since I had the signed script and came right from the oral surgeon's office. Tracey was rude in telling me I had to wait until Ashley had a moment to call the dentist. I called my oral surgeon and repeated what I was told about script. My oral surgeon called Ashley, then called me to say, no problem, I can pick up my pain med.,#12 tablets and medicine for swelling. I waited for my 2 texts from CVS saying meds were ready for pick-up. Nothing came. I went to CVS to get my meds since it had been 3 1/2 hours. Ashley (with attitude) told me it wasn't done yet. She said she was 6 hours behind. Not true as some people were getting their scripts within 45 minute. 2 people behind me waiting told me Ashley told them to come back tomorrow. I believe Ashley was going to wait until I called after 5:00 pm and tell me she called and my dentist was gone for the day. I would have to wait until tomorrow. By calling my oral surgeon and going to CVS, Ashley had no choice but to fill my scripts. Tracey checked me out and attempted to distance herself from Ashley's actions. I do not take pain meds, except for this time, with 2 infections, cracked tooth, and molar pulled. I should have been able to get my meds the same day I needed them. I am debating if I should send a written complaint to The Division of Professional Regulations.
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April 2019 by Jaci C.
I always shop at this location and I must say the store manager Jason is the best... He is really nice and friendly... Also Lacey is really nice also... I'm in that location a few days a week and he is always welcoming with a smile...
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November 2018 by Stephen S.
Dropped by here in search of some bottled water because we were running low on our vacation trip. Walked in and made sure to scan my cvs card for any coupons. One cvs lady was kind enough to ask me what I was looking for. Told her I was looking for water and she directed me to aisle two. Grabbed a case of 24 bottles of water at a great price. When I came to check out I realize I had a coupon for an item. Used it on my case of water. Very nice staff. This place is also very clean and bright. Good location because it is near the hwy. I like cvs and will continue to shop at cvs.
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January 2018 by Walt Palmer
On Wednesday 1/24/18, about 5:30pm, I dropped off a prescription at the drive thru of CVS in Lewes, Delaware. I presented the script and my ID and asked it be ready tonight as I have an early morning procedure the following day. About 7pm I received a call from a Pharmacy tech that the script could not be filled due to some issue. The Pharmacist told me it would not be filled, and I could come over to pick up the written script. I expressed my lack of confidence in the pha