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September 2023 by Kimberly Deberardinis
Thank you so much to Bonnie V Sokira for taking time with me with my Aunts account she was amazing she went over everything step by step she was very kind I would recommend her for anyone needing assistance with there banking I gave her 5 ⭐️ ⭐️⭐️⭐️⭐️
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August 2022 by talon
Been depositing my checks from work here for months with no problems but as soon as my friend/coworker tries opening a account and deposit the same kind of check with the old lady at the desk she tells him he can’t and makes the tellers cancel my check after hesitating too give us are checks back she tells us to use a different bank not just a different M&T branch witch I bank with but a different bank entirely
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August 2021 by C. Margavage
I opened a brand new business account with this bank and had a wonderful experience. Bonnie was very helpful and informative. I am very grateful to have had such a good experience with this bank. I look forward to banking with them moving forward in my business endeavors.
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August 2020 by Chris Torres
Warning do not go to this bank Terrible customer service, I was told couldn’t withdrawal funds because I changed my mailing address even though my Address on Id matched check I deposited 5 days ago. Also the check I deposited was and M&T bank check. Then they tell me because it’s a new account I need to speak with the manager that opened the account at a different branch who left early for the day. While speaking with someone at customer service desk Karen a teller came out of nowhere and says there’s nothing they can do and sighed, I told her didn’t have to sigh first of all it’s rude to have this behavior in front of a customer. she yelled and said she’s pregnant and can do whatever she wants. I told her she has bad customer service and she called the cops and tells them I won’t leave. At this point I start laughing and exit the building. I get home cops are there and I told them I don’t understand why cops where called to begin with he tell me not to return to that branch. I”ll never return to this branch and am closing my account with M&T bank.
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January 2020 by B Torres
Warning do not go to this bank Terrible customer service, I was told couldn’t withdrawal funds because I changed my mailing address even though my Address on Id matched check I deposited 5 days ago. Also the check I deposited was and M&T bank check. Then they tell me because it’s a new account I need to speak with the manager that opened the account at a different branch who left early for the day. While speaking with someone at customer service desk Karen a teller came out of nowhere and says there’s nothing they can do and sighed, I told her didn’t have to sigh first of all it’s rude to have this behavior in front of a customer. she yelled and said she’s pregnant and can do whatever she wants. I told her she has bad customer service and she called the cops and tells them I won’t leave. At this point I start laughing and exit the building. I get home cops are there and I told them I don’t understand why cops where called to begin with he tell me not to return to that branch. I”ll never return to this branch and am closing my account with M&T bank.
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October 2019 by Torres Rd
Warning do not go to this bank Terrible customer service, I was told couldn't withdrawal funds because I changed my mailing address even though my Address on Id matched check I deposited 5 days ago. Also the check I deposited was and M&T bank check. Then they tell me because it's a new account I need to speak with the manager that opened the account at a different branch who left early for the day. While speaking with someone at customer service desk Karen a teller came out of nowhere and says there's nothing they can do and sighed, I told her didn't have to sigh first of all it's rude to have this behavior in front of a customer. she yelled and said she's pregnant and can do whatever she wants. I told her she has bad customer service and she called the cops and tells them I won't leave. At this point I start laughing and exit the building. I get home cops are there and I told them I don't understand why cops where called to begin with he tell me not to return to that branch. Iâ€ll never return to this branch and am closing my account with M&T bank.
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August 2019 by Shannon Goeckerman
This bank is awful. I have gone to this bank for a year and this month my card was hacked twice. I went there with my mom to get more information on the charges that were made on my card. A lady that claimed to be a manager, but had no badge on, called me irresponsible and my mom a bad parent for giving me a debit card. I am 16 and have worked since I was 14 and it was a shared account with my mom. It was all my money on the card. She then said that she wouldn't give me a new card because I'm not responsible with it. This lady was extremely rude and even the guy that was originally helping us was rolling his eyes at this lady. Do not go to this bank to talk to someone about your account go to another branch.
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July 2019 by Shannon G.
This bank is awful. I have gone to this bank for a year and this month my card was hacked twice. I went there with my mom to get more information on the charges that were made on my card. A lady that claimed to be a manager, but had no badge on, called me irresponsible and my mom a bad parent for giving me a debit card. I am 16 and have worked since I was 14 and it was a shared account with my mom. It was all my money on the card. She then said that she wouldn't give me a new card because I'm not responsible with it. This lady was extremely rude and even the guy that was originally helping us was rolling his eyes at this lady. Do not go to this bank to talk to someone about your account go to another branch.
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May 2016 by Jena Gray
Great service and help with my account and banking needs! Couldn't be more happier!
