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July 2024 by William Short
Jeremy Finck can really get things done…. Your way! He set me up with a sweet new iPhone package, which by itself, was a quick and professional experience. Then he helped me customize my overall family package in a way that gives me all we need at a more competitive cost. I’m now considering moving other services toward Verizon because it’s looking like less $$ for more quality.
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June 2024 by Jessica Davis
I had an off the wall problem not only did John help me he was so kind and understanding and returned my calls so quickly. He really made a difficult time easier. Customer service top notch!!!
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June 2024 by Lauren Pala
I traded in an iPhone 11 for 15 with a good-humored, informative, and patient representative, Jeff in March. He was so patient with me when helping me decide the best plan for me and my needs. He also helped me upgrade my old Apple Watch to the newest! We really had great convos which made the experience all the better:)
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May 2024 by Howard Farmer
Traded in 2 phones with Jay, 1 of which he boxed and shipped to verizon. 3 weeks later, Verizon is billing us for the phone, as they never received it. I was told to track it on UPS, lol. I refused, as we were never provided a tracking number. After 3 separate call, over the 3 weeks leading up to this, was on the phone with Jay for over an hour, come to find out, he was waiting on other customers while I waited laying on a desk, I assume. Finally hung up and called back, was told they were closed and Jay was waiting on another customer, and until UPS resolved the claim I would be billed for the phone, the phone I didn't package, or hand to UPS!!!
UPDATE, owner got envolved and investigated, lost phone was credited back to our account. Thanks Glenn
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January 2024 by Rick Zebley
Worked with John Tripp. He was very helpful and knowledgeable very nice to deal with would highly recommend.Will always shop at this location for sales & service. Thanks,
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November 2023 by Loren Harris
John Tripp was absolutely amazing. He was very thorough and welcome and also great conversation and knowledgeable. I cannot thank him enough for all of his assistance. I highly recommend John!
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November 2023 by Don Rocco
Awesome service John!
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October 2023 by Dominique Medley
I have had a cell phone since the year 2000 and with all of my customer service experiences over the years with multiple providers none have been as amazing as what I have received at this store with their representative Aaron! Amazing doesn't even begin to describe how he went above and beyond to ensure all of my information was transferred from my old phone to my new phone. He stayed late (like 3-4 hours late) to complete the set up and the next day on his day off he went into the store, gave me a call to ensure my new phone was working properly, walked me through acceasing my backed up info and was just truly kind and sincere during the entire process. He never showed a hint of impatience or frustration, and he was so committed. This was by far theeee best customer service experience I've had! I sincerely appreciate his help. Our phones are the keepers of so many emails, photos, etc, and he truly exhibited care and compassion for my need to preserve important info. Huge thank you to Aaron??
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September 2023 by Margaret Lindsey
Aaron Correa, a wireless sales consultant for Verizon at 379 E. Chestnut HIll Rd, Newark, DE was most helpful to me this afternoon when I thought I had a problem with my old phone. He took the time to listen to me and then investigated to try to figure out the problem. Situation was resolved easily and quickly. He also gave me additional information which I had been unaware of all these years. So patient and helpful and all without charge. I appreciate that kind of service!
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September 2023 by Mr. Frederickson
The people at this location have consistently been knowledgeable about every aspect of cell phone communication. When Ai needed help replacing a lost cell phone, they hooked me up, helped me find my list phone and helped me add a second line all in a short period of time. They totally saved me.
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September 2023 by priscillabeans
Came here because my sims card failed. So I needed a new one. Never greeted, never spoken to until I asked if they worked there.It’s possible they weren’t aware I needed assistance. Then I let them know exactly what was going on with my phone and attempted to say I needed a new sims card. Before finishing my sentence I was rudely cut off and was told that I didn’t need that because “he had seen this before and knows how to do is job”His words not mine.He then “assisted” me by resetting my phone without telling me and also assured me that he knows how to do his job and I needed to let him. All the while I was confused but still trusting him.The staff paid little attention to me and spoke about what food they were going to eat for dinner, and parties and their “privileged life”. Again, not my words. One sat on their phone, the other scrolled through my phone.After about an hour, I was told I needed a brand new phone and there was absolutely nothing they could do to fix my phone.Frustrated, I thanked them for their time, went home and called Verizon customer service, took me a total of 15 minutes to fix my phone and I used my old iPhone 6 sims card to get my phone working again.Staff was extremely unprofessional rude and unpleasant. I would expect this behavior from teens but not adults in their late 30s
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August 2023 by Derrick M.
Was told to add a tablet onto plan when I wanted to upgrade. Explained I didn't need one or want one but they insisted that I add to plan and it will make monthly bill less. Now paying more for monthly on a tablet I never wanted or needed.
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July 2023 by Shawn Presbery
Nice young man very helpful
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July 2023 by Pankaj Mehta
Jeff helped me a lot. I am very happy.
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July 2023 by Dennis Moore
Very helpful
