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January 2024 by Taylor Jackson
This location should do vehicle inspections instead of handing out worthless rentals. We received a rental with a broken mirror, no working heat , and the alternate died on us causing us to jump start the car. I will be complaining because this feel like a rip off!!!
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January 2024 by Charles Baluk
Told truck was full of gas when it was actually 1/8 below full. I returned truck completely full. The extra gas I had to put in the truck was far more than the 3 miles I drove over my estimate, but they charged me for every cent they could.If your going to lie to people, expect that they will let others know about it.Also the truck was filthy and should have been cleaned.
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August 2023 by J. Richards
This is THE WORST U-haul location I've ever rented from. The staff have some Taliban-style ideas about customer service. I made the reservation 6 weeks in advance. When I got there, they told me that the reservation had been transferred to a different location because the van I reserved had not been returned. NO APOLOGY, NO PRIOR NOTICE, NO OFFER OF AN ALTERNATIVE, NO INFORMATION ABOUT THE TRANSFER LOCATION. When I asked, they said they had a larger van (higher price) and tried to rent me a vehicle with both the engine and tire indicators on. (They said this was "normal.") It took ONE HOUR for them to process the rental. When I returned the vehicle, they REFUSED to tell me what charges I was billed for and insisted that I check my e-mail. Sure enough, I found excess charges when I got back home and checked the email receipt. Based on the Taliban-style service I received on Saturday, I'm not going to try to get a refund of the $8.50. U-HAUL SHOULD NOT UNLEASH THIS TYPE OF ABUSE ON UNSUSPECTING CUSTOMERS by licensing independent franchises like the Newark Sunoco. THE SERVICE IS HORRIBLE.
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February 2023 by Chalon Lau
very bad service! Rent a car at this U-Haul agency is not recommended! If I could review this U-Haul agency with a no-star rating, I would describe it as negative 5 stars.
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February 2023 by Akshaya Ramesh
Bad service
