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September 2023 by Kimberly Dyar
Mark in the Newark, DE Sherwin Williams store listened to me and worked hard to ensure I got exactly what I needed on the three times I visited the store. He answered my questions honestly and in a way that helped me complete the project the way I wanted to without trying to get me to buy anything I didn’t need or want. He provided excellent customer service in a way that usually only occurs when a customer is important or spends a lot of money. He made me feel important and made my day even though I was just painting my closet. I will only buy from Sherwin Williams for future projects, including a much larger job a workman is doing in my home in a few months. Mark made me a Sherwin Williams customer for life.
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April 2022 by Dom Dale
The staff here assisted me, a homeowner, to match a paint color. I was very impressed with their professionalism and willingness to go above and beyond to find the right match.The customer service I received was excellent. I highly recommend this business and will definitely return for any future painting needs.
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November 2021 by Mark Moran
Very helpful staff and cheaper prices than lowes and Home Depot. Open an account to save money.
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October 2021 by Ruth M.
We went to SW to choose colors for the inside of the house (10 rooms). SW has peel and stick large paint squares in various colors to make color choices easier to select. These were advertised in-store as 4/$14. We selected our 4 colors and were charged $14.64. This is Delaware where we have no sales tax so we asked what the additional $.64 was for and were told there is a delivery surcharge due to shipping issues! Now $.64 IS NOT a big deal but the fact that 1. Their in-store sign said 4/$14 and 2. They are charging for 4.6% more for each piece of paper is outrageous!!! Bad form Sherwin Williams!! Bad form!!
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October 2021 by Mike Dignan
Awesome customer service. I was in the store Sunday morning 5/2/21 around 10:15AM to purchase paint for an outdoor basement entry. The young lady who helped me (I didn’t get her name) was very knowledgeable and helpful. She answered all my questions and offered advice to me. She deserves to be recognized fir her excellent customer service.
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October 2021 by Rita S
They were a great help!
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October 2021 by Dawn Atkinson
No longer sells small sample cans . Only person in store n still had to wait to be helped.
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September 2021 by Maggie Zeile
The assistant manager Sam was incredibly rude to my mother and obviously has no painting experience himself, or at least not with the product he is trying to sell. He called my mother rude for daring to complain that the product was not working as advertised. This paint obviously does not cover in one coat with no primer, the walls have streaks all over after one coat. We arent professional painters but my mom has been painting her homes for 30 years. She has NEVER had to use three coats of paint from Benjamin Moore, which she has always used up until this project. And this color we chose from SW is the more expensive, high end line, but it does not cover in one coat with no primer. But yet, we got no advice to use a primer or a specific type of roller. It was only after we had a professional painter come in and tell us we were using the wrong type of rollers that we figured that out.I would suggest shopping from Benjamin Moore because the paint is worth the extra money and actually covers as advertised. Dont waste your time with Sherwin Williams, especially not the Newark branch.
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September 2021 by You Don't Know
Yep! Good to Go
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May 2021 by Mike Winston
Awesome customer service. I was in the store Sunday morning 5/2/21 around 10:15AM to purchase paint for an outdoor basement entry. The young lady who helped me (I didn’t get her name) was very knowledgeable and helpful. She answered all my questions and offered advice to me. She deserves to be recognized fir her excellent customer service.
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April 2021 by Almerle davis
Fast, friendly service.
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March 2021 by Litzky Services
Excellent customer service.
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March 2021 by Emma A.
Everyone here is extremely helpful and knowledgeable about paint!! I tried another paint store/company and ended up coming back to SW in Chesmar Plaza. You guys are awesome! Keep up the great work. Excellent customer service skills!
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March 2021 by The Video Scrutinizer
I like that Sherwin Williams is a store dedicated to paint. The attention each individual gets is outstanding and the representative stays with you throughout the entire process, from selection to final sales.
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February 2021 by Maggie Chain
Great staff. Ben carried our 14 gallons of paint and loaded it to the car. So sweet! Thank you!!
