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January 2024 by John Bilsak III
Your service team executed an oil change on my wife’s car and then proceeded to charge her for the oil change even though she had one of the preferred oil change club cards (Porter Oil Change Program). When she brought the car in, they knew that she had the card and neglected to tell her that they were not going to honor it and would be charging for the oil change. Your service team and management were extremely unhelpful and trying to resolve this while my wife was there picking up the car, which they had for two days. . I am very displeased with the total lack of professionalism by your service department. We are disputing this charge.
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January 2024 by S Singer
If I could give them 0 stars, I would. Called the Service Dept at the end of December to schedule a visit for a recall that had been issued for the Nissan Rogue I bought here (it was Porter Nissan at the time). No one answered the phone, and there was no voicemail option. I tried to do a chat online with the dealership, and the person I chatted with told me someone would be in touch to schedule. No one contacted me. Called again 3 times last week. No one answered the phone. I finally dialed sales, and yes, someone answered! However, the someone said they couldn't help me because Service is in a different building. I asked to speak with a manager. I was transferred to the voice mailbox of someone who never called me back.At that point, I felt my only option was to take care of the recall at another Nissan dealership, so I took the car to Concordville Nissan instead. They were great, and they are now my Nissan dealer.
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January 2024 by L Sky
Stay away from this place if you wish to not be deceived "every step of the way". I agree with many folks that have posted... "" it used to be BETTER WHEN IT WAS Porter"". My boyfriend caught them in a lie. We know they've deceived us but I won't go into details. Sad we trusted them with our business. Fact too. They said itd be 3 days in shop... it wind up being 9 days!!! They treated my boyfrien differently" .. I can't tolerate that. We're both paying x it both of us should be treated equally. Unprofessional not trustworthy and deceitful. Our car was returned and we are most certain they did not do half the things they said were needed and we paid for. Engine light came back four days after they gave us back our car.
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January 2024 by Awilda Johnston
This dealership does not disappoint! My husband Terri and I came all the way from New York to find our upgraded trade-ins. We were in cars that were in great shape but we wanted a better deal and upgraded vehicles. We were greeted with open arms and patient dealers at Hertrich Nissan of Newark, DE. I traded my 2021 Mitsubishi Outlander Sport for a 2021 Nissan Rogue SV premium! I appreciated the hospitality and the honesty they promoted at this dealership. Lastly, since we live a few states away, and the fact that it was almost winter, they were kind to have mailed us our registration and new license plates. I am so happy to have found such a generous and good group of people to help us get into more reliable vehicles through it and through. Definitely will recommend this dealership and would come back for another trade-in towards the future. My husband traded his 2017 Honda HRV for a 2021 Mazda CX30. Drives smooth, so sleek. Also the extended bumper to bumper worth every penny; especially living in Upstate NY, the snow capital of the U.S.! Lol! Thank you all so much Hertrich Nissan! By the way we had two snow storms this week and so far no fish tailing, no mechanical errors, no lights blaring and made it home safe from work! Nissan Rogue is one of the perfect mid market models, did not disappoint!
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January 2024 by D G
They wanted to keep my truck for several days to order and paint and install a new mirror. Cost $800-900. Took the truck to body shop, they ordered a mirror, painted it, then had me come over and they installed it in less than 15 minutes. Cost $276. Hertrich is outrageous. Will not be dealing with them ever again. I'd give them no stars but the program won't let you so that.
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December 2023 by Maia Murray
Alex was very kind and transparent. He understood my situation and helped me out the best he could. He also was very truthful about numbers and did not leave me blind sighted in the car buying process. I would definitely recommend him to others
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December 2023 by Ervin Phillips
Came in for a oil change and rotation and after over 3 1/2 hours came out with only oil change. Then was told I need shocks and tires at 25000 miles which was told tires were good for a couple more oil changes last oil change and which could not be done that day. For some reason I also have to let them know I want my tire pressure, what car recommends and not 38 psi which is way over
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November 2023 by Andrew Savio
Getting a new car never seems to be a fun process, however Hertrich Nissan certainly made it bearable. Wanted to sell my current vehicle and was also interested in leasing a new vehicle. Decided to stop in at Nissan to inquire. Obviously getting a new car is a process to find the deal you’re looking for, especially with the current market, however Kam worked with me and kept in contact with me throughout the week trying to meet me in the middle for a deal that would work with my finances. Went to a few other dealerships over the week to compare as well. Kam was an excellent salesman, but made it a nice experience. Very down to earth and personable. He was able to offer me the amount I requested for my current vehicle and give me a reasonable lease with minimum money down on a 2023 Nissan Rogue. Extremely happy the process is over, but thankful that Kam and Nissan made it pleasant. I would recommend them if you’re interested in buying/leasing a new car!
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November 2023 by Rain Cat
It’s OKAY at best for their service. They’re short staffed which I 100% get but did they clean house? I come in with my mom for her services and it looks like they cleared all the staff that use to be here out. It wouldn’t surprise me from how I’ve heard one of the new advisers talking to reception if they ran everyone out. I use to love coming in with my mom to keep her company but recently it’s just sad and overpriced for a place that seemed welcoming prior. I’d hate to be reception here and I think my mom and I are gonna start going elsewhere for her service work.
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November 2023 by Kristen Matthews
I had an excellent experience buying my car here when it was Porter Nissan. I have since gone back to get my car serviced multiple times. But I have experienced nothing but issues with the express service. I have been turned away due to them being closed even though I got there 3 hours before the posted closing hours. And most recently I came on November 13th to use the express service for a routine oil change (drove 35 minutes one way from home to go) and when I got there I was informed they weren't doing express services due to being backed up and short staff and to make an appointment. I totally understand that but there should be a notice posted that express service was not running. I got myself and my newborn out of the house, paid the toll, wasted gas and made an hour plus trip for nothing. I had checked the website and Facebook before I went and there was no notice of express service being closed. Don't advertise that you can do a walk in oil change if that isn't possible. Notice for any future people, CALL before you go to use the express service. Also my tires always get overfilled here when being serviced (by A LOT). I will not be getting my car serviced here any more. Do not recommend.
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November 2023 by Rob Walley
Last Saturday November, 4, 2023 I drove all the way from my new home in Clayton, DE (50 miles away) to go to my favorite Nissan service center in Newark, Cleveland Avenue to get my routine oil change.I go there because the associates are kind and I love the service. The hours the post are 8:00am - 12:00pm so I get there at 9:45am only to be told that they are at capacity.I explained to the young lady (who I know was only doing her job) that I travelled far to get here on time and that this is the only place that my car has been serviced seen I bought it. She insisted that I call to schedule an appointment the next time but I said to her that your hours say 8-12pm. She kindly said I know and that was it.I am not typically a person who complains but I really needed my oil changed that day because of my busy schedule.Long story short I learned that it’s important to call first. But I also learned that my time and my money was not valued that day.I ended up going to a local guy in New Castle who valued my time and my money.Please know that I’m not dissatisfied with the young lady. I’m dissatisfied with the fact that your hours say 8-12pm and it doesn’t say to call ahead for an appointment otherwise you will not be serviced.I know how long an oil change takes and it’s not that long. I also know it’s not that expensive.I was looking to purchase a new Nissan from this dealership but now I’m not so sure I want to.
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November 2023 by Boreequa
Pretty awful I went early in the morning I was third in line after leaving my vehicle and waiting in the waiting area an hour or so passed by. I asked the representative for an update on my vehicle. He said it only needed the multipoint inspection. Another hour passed by, I asked him again. He said they forgot that my vehicle was even there. The service technician had decided to leave and my vehicle was never touched. They lost it in the parking lot then finally came and told me I need a new parts for other things as usual, trying to upsell, but the multiple inspection was not done and my tire rotation was not done at all it took three hours for an oil change and incomplete work
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October 2023 by Cecily E.
They scheduled me for repairs for my car that was in an accident. I set the time and insurance set up a rental. When I dropped it off the guy Steve looked at it and was dismissive and rude. He said to email what was wrong cause he couldn't be bothered to look himself even though I showed him right there. Then after two days, State Farm, not the body shop, called to say my car was ready. When I went to get it, Steve informed me he couldn't do anything and even if he ordered the part I needed it would take too long and there was a huge back up of business there. If that's the case why would you schedule someone. And I had to pay for two days of a rental for them to not do anything. Now I have to find another body shop and do the whole process again. I have never been somewhere that has such rude employees and has such bad business practices.
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October 2023 by Patricia Burden
Between my husband and I we’ve owned about 10 cars and this was one of the best experiences. We’ve had quick easy all parties involved or knowledgeable. They weren’t trying to give us any Tricks or pressure and was really respectful of our budget. Velvet worked really hard to make sure everything that our needs.
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September 2023 by Eric McBride
Amazing experience!! Lee (LeLand) worked with me to get most of the transaction done over the phone before I even came into the dealer. I was going through a very stressful time and in the middle of a move with little notice, and every dealership was making it harder and harder for me to secure a vehicle. Thankfully, Lee worked with me on putting a deposit down over the phone/ through email and assured me the car would not magically be gone when I showed up for it (what happened with other dealers)When I got to the dealership, everything was smooth, transactions went perfect and the car was perfect!!! I couldn't have asked for more. They also are always willing to help if you have any questions you can just call them, and you can even go in for a second visit after purchase to have them go over everything with you again! Very pleased with this purchase, you will be too!
