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January 2024 by MiKe H.
In September of 2023 I purchased a used 2015 Nissan Frontier from this dealership. Within the first week I noticed a heating issue with the truck. After several visits back to the service department, they eventually replaced the engine coolant thermostat. After retrieving the truck, I immediately experienced issues with the temperature gauge fluctuating and the fan running nonstop. I was initially told this was normal operating status for the vehicle and they were not able to duplicate the issues. Fast forward four months later, the vehicle has finally been fixed at my expense. In the four months of ownership, the vehicle has been in Porter Ford's service shop as well as a local Nissan dealership for the same reported issues for approximately 2 months. Out of pocket, I have spent approximately $1,000 not including over a half dozen trips taking the vehicle back and forth to the dealership from Maryland to Delaware. Ultimately, it was determined the service department at Porter Ford installed an aftermarket thermostat and the incorrect coolant which caused the subsequent issues that I experienced. I reached out to the service department to determine if I would be re-imbursed for the cost and inconvenience experienced by the defective part and improper installation performed under the 3000 mile warranty provided by the dealership. I was informed this week that the owner decided not to honor my request. I am extremely disappointed by this experience and would like to give insight to anyone else that may be looking to buy a used vehicle from this dealership.
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December 2023 by Brina G.
Work here at your own risk. They want little kids working in service department and wonder why they lose good workers. They would prefer a sales lot attendant who would steal the cars out front so they can file an insurance claim. Service manager has a big problem with nepotism. 9 months and I quit not by choice.
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April 2023 by Keith P.
Purchased a used vehicle from Jill Porter. Told her numerous times I didn't want a smokers vehicle. Took fir a test drive it had a new car smell. She also told me the keys on key chain locked the cap. They delivered truck to my house drove it 3 days later and it reaked of cigarette smoke. They came and got it had it for 5 days then dropped it off again smelled like cover up, drove it a few days later after airing it out and still reaked if cigarette smoke. They got it again had it for a week this time they dropped it off again smelled like cover up. When asked why the key doesn't fit cap lock was told we will get you a key. So after letting them know the smell of cigarette smoke was making us sick. They said well buy it back from you at retail price. Losing a large sum of money after reading state law I informed them I had 30 days to return vehicle the said time expired on that by 2 days. Even though they had vehicle for almost 2 weeks. I honestly would not recommend going there at all. Not even to someone I dislike. 2 months and no key. Had truck professionally cleaned there is a faint smell.
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July 2022 by Melissa M.
Thank you Porter Ford and our favorite sales associate, Christopher Drew Mann for helping our growing family transition into a vehicle that is a better fit for our needs. Rob, Gary and Morgan also were very kind and helpful assisting throughout the process.
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May 2022 by Rob K.
I purchased a used vehicle from Porter, Chris Mann was my salesman and he did an outstanding job from start to finish. After purchasing many vehicles over the years I found myself dreading the vehicle buying process but Chris made it a very pleasant process. I will definitely be returning for all my vehicle purchases.
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March 2022 by Audrey K.
Ordered my EV in Nov 2021 and took delivery today! Everyone at the dealership was awesome, Chris Mann was terrific, And the Ordering process, while long,(new production line), was super easy and delivery was a little quicker than we had hoped. The car is amazing, and the whole team rallied around to help me get set up, financed, and roaring away. So glad I went with this over the Tesla!Even with the current shortages, I could see them working with others for creative solutions to get them behind the wheel!
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February 2022 by Jerry D.
2/15/2022Decided to trade in my 2018 Audi A5 for a bigger vehicle to travel in. Also the wife hated it (too low to get into). I had previously purchased 3 cars from Porter since 2013. Searched for an Edge ST and Porter had one. Filled out their online trade in form and it offered $39000 for my car. Sounded good, so I made an appointment to look at the Edge. It did not go well. My Audi had a fender dent from a parking lot incident (never found out who did it). I had it repaired at a certified body shop which did an excellent job using all Audi parts. Because of the repair, they only offered me $33000. Also, they made me feel as if I was attempting to dump a damaged car on the dealership (for a parking lot dent that was ultimately repaired!). They were asking the MSRP for the car which was $47000. I said no deal and left. Incidentally, two days later Porter added $2000 above the MSRP and listed the car for $49000. I have read that Ford corporate has discouraged this practice, but Porter decided to gouge the customers anyway. I subsequently sold the Audi to CarMax for $37600. Found a similarly equipped new 2021 Edge ST at Chapman Ford in PA for $44000. They had reduced the price $1500 from the MSRP since it was a 2021 leftover. According to my research, the 2022 was identical to the 2021 Edge. So I bought it and saved about $7500 from the Porter offer. Needless to say, Porter has lost my loyalty.
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June 2021 by Jason L.
Started my day looking for a truck. Went to Porter to look at a Ranger. I was greeted by Michael who asked what brought me in. I explained what I was interested in and what I wanted for my trade in. Now I didn't just grab some number out of the sky. I had my car appraised and showed them the offer and asked if they could meet it. Michael was able to push that through and we began the whole process. I explained that I worked second shift and time was valuable for me. So I was able to get some numbers that worked for me without any negotiations or back and forth with the manager. Once we agreed on said price the finance application was done online at my convenience. No pressure to buy that day. Michael said we can run the app and get you the best rate and you can take delivery when you're ready. The finance manager was awesome as well. Got us out of there in under 20 minutes. Overall I spent less that 90 minutes combined at Porter. Got everything I wanted. I even called back a week later to inquire about a second vehicle. Porter Ford is doing it right.
