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April 2024 by Daisy A
Every time i come here i am NEVER greeted or acknowledged when i walk in or even when im 10 minutes in looking at items wanting to purchase something and i have never gone when it is busy, the employees that i see are just talking and sometimes i make eye contact and they act like im not even there. i always end up walking out without purchasing or even talking to a single employee i always try to give this location the benefit of the doubt but it is always the same. Please teach these employees the basic customer service skills so you don’t end up with more customers like myself that don’t feel comfortable going into this business again.
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April 2024 by Donald Birch
Much more than I expected ! Me and my wife were shopping at Christiana Mall and she wanted to look in this Pandora Store OMG was I blown away. I knew nothing about Pandora jewelry well thanks to Rolando I have a new hobby and a unique new style. I fell in love with this store thanks to him… I plan to spend a lot of money in this store on my new hobby and style and it’s all thanks to Rolando ! I went in not planning to spend nothing and I spent around $350 and it was well worth it… Please ask for him if you visit this store he was an absolute pleasure to do business with….
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January 2024 by Denise S
Terrible customer service. Went in to purchase a ring that I needed to replace. One of the sales associates was standing there, snapping her gum right in my face. Sales associates not friendly or helpful. Felt like I was inconveniencing them.
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December 2023 by Hamp Hampton
Excellent customer service throughout ?
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December 2023 by Raquel Fernandez
Excellent service
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September 2023 by Deborah Lloyd
Great customer Service.
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August 2023 by Emma N
Janae was very nice and helpful!
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August 2023 by King Luis
Bought some rings for my girlfriend she tried them on and didn’t fit so I took them back and the guy told me they were scratched so he wouldn’t return or exchange them and I explained she didn’t even wear them for 5 minutes and they must’ve been scratched from the First Lady who sold them and packaged them for me he said he didn’t care and it wasn’t his problem most definitely will never buy anything from pandora
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August 2023 by Evan Marich
Great service! I was greeted and when I asked for help finding something, I was provided great choices before making my purchase.
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July 2023 by Carmen Piselli
My wife loves this place, so it is the first stop for me for anniversaries, holidays, and birthdays. Her arm is heavier every year, lol.
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June 2023 by jkilla19713
It was a little line outside but barely anyone inside, I finally go inside & no one would help me talking about where was I on the list??? List??? List??? Then why u let me in if u wasn't on me on the list?? The one brown skinned lady who was older then the rest said I got u baby, & took care of me the whole way & I wished I got her name cuz I didn't but its people like these who make these so called stores survive word up... I wish I could of bought her lunch or something cuz she made my day, mad love & blessing from me too u in YHVH always & forever...
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June 2023 by Leslie Rivera
Today Saturday 5-27-2023 i went into pandora to tell them a problem i had with one of the bracelets i just bought a couple of months ago. The one lady named Janae attended me. She tried to look up my email with the purchase i made the bracelet with she Folsom find it. She had an attitude the whole time. She responded me with an attitude was talking to me rude and like she bothered because she couldn’t fine my proof of purchase. So i looked my account and brought up the proof of purchase showed her it. So she an attitude about that. She got the bracelet never said anything else to me. But act ignorant rude and unprofessional. The manager was there ad well and never said anything to about her ignorance. As much MONEY A I SPEND on pandora NEVER once was i ever treated this way. Never again will i come into this pandora. I will be writing corporate to as well as this. What happened today was completely unacceptable!!!
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May 2023 by Courtney Carey
I went in the early afternoon to find charms for my necklace. It was 3 ladies in the store doing absolutely nothing. There were no customers there. Acknowledged by one person who said she would be with us shortly and walked into the back. I walked around the entire store and waited. Once I was about to exit the store the one lady who was standing in there middle said oh all the new charms are at the end. Bad customer service. I will not be returning to this location. They need to find people there who actually want to work and provide good customer service. They were rude!
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May 2023 by Samuel Larkin
The Christiana Mall continues providing excellent service to my students shopping for what they want. Ms. Connie kept this trend going by helping one of my students find the bracelet add-ons for his Mother's Day gift. Connie deserves a raise.
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September 2022 by Soraya Mora
I’ve been a big shopper of pandora for a long time. And unfortunately this trip i was highly disappointed. Their were three sale ladies and the one who was busy took the time to help me while there were two In the back who did not acknowledge me at all. I had to go up to them and ask them if they could show me some products and even then they both looked at each other for a minute and gave me attitude. I’m honestly very patient but the attitude was not necessary they could have at least greeted me. I would much rather just shop online now because this location was so disappointing. The one sales lady who usually greets me was not here today or else I feel like my experience would have been much different. I just wish they would not judge their customers and treat everyone with kindness and respect regardless of anything. Overall horrible customer service. I honestly see this is a pattern so hopefully my review just helps someone else to shop somewhere else and save your trip. I felt so uncomfortable with my purchase. Will not be returning.
