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November 2023 by Cheeky Chops
There was damage to my car as a result of someone attempting to steal it so I brought my car here for repairs. My car was at their shop for about a day and a half (business days) when I got a call letting me know I needed to sign an authorization form in order for them to begin work on my vehicle. They offered to send the form to me via email and I agreed because it was convenient at the time. I waited a few hours, no email, so I called them to let them know I had not received the email and just to make sure the correct email was used, etc. thinking there was a reasonable explanation, perhaps on my end,as to why I had not received it. The front desk lady I spoke with confirmed my email address and said she would send it right over. I waited several more hours, still no email, so I called again, confirmed the email once more and was, again, told she would send it over right then. I still have yet to receive any email from them and I do not anticipate I will receive an email today either. So I will have to take the time out of my day to go there and sign the authorization. That means my car will have been there for 2 and a half days waiting for the work to begin because they did not have the authorization form which I could not fill out and return to them since their front desk lady neglected to send it over to me. Two and a half days, that repairs could have already begun, wasted. Keep in mind I had to make arrangements for a car to use while my car is being repaired, which is inconvenient, in addition to dealing with my insurance company, the police, etc. The whole experience has been taxing so their negligence which is a further inconvenience has definitely made a stressful situation even more stressful. How difficult is it to send an email?
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September 2023 by Peggie Buchanan
Used the body shop to get my compass door fixed and they were awesome!! Beautiful work and on time!
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February 2023 by Vijay Nilekani
Got an estimate for bodyshop work. Timely, friendliest, short wait.
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June 2022 by John Harmon
I took my wife's car there for body repair they did an excellent job very professional and right on time.
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June 2022 by Karen Williams
They are the nicest people..And sure do make everything right.. !!Only place we will go !!!
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January 2022 by Osbourne Richards
I had no problem, drop my Toyota 4 Runner off after an accident and 32 days later I pick it up. Every thing looks good so far, just had it for a day so far. After turning in the rental, I did not had a ride to get to the shop and Toyota was not willing to provide the courtesy shuttle to get me there. Very disappointed. Just a little background, my family bought about 12 vehicles or more, and all services are done at Newark Toyota World. Not very nice not providing a shuttle.
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October 2021 by Megan Ochsenbein
Great team of people. They replaced my bumper and taillight on my suv which is pearl and not an easy color to match. Extremely fast and pleasant to work with.
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July 2021 by James D.
I was traveling through town and the vehicle I rented got bumped and back bumper was dislodged some. I was stressed out about getting it fixed while here in Delaware. I went to 3 other places before coming here. The first two wouldn't look at it. The 3rd said come back in 5 hours. I went just 200 yards further and luckily found Newark Toyota World Collision Center. I walk in and two gentlemen greet me enthusiastically "How can we help?" I tell them my situation and how I'm here only today. One of the two, Sean says right away, "Let's go take a look!". I show Sean the damage. He uses his hand and knee some and literally fixes the entire issue! He completely resolved the issue in less than a minute! The other place was asking if I wanted to involve insurance. Sean and Newark Toyota World Collision Center literally resolved my issue and made my day! Sean and team rock! I highly highly recommend Newark Toyota World Collision Center for any bodywork.
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December 2020 by Dennis Swift
No soft skills
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September 2020 by Boammar Almuwald
Very bad experience with them
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August 2020 by Beverly Kelly
I picked my Subaru Forester up today and could not be happier. From start to finish they were such a pleasure to work with. You would have never known I was in an accident!
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July 2020 by Eric Townsend
Newark ToyotaWorld helped make our car as good as new when we needed body repairs. Craig, Dan and their team in the Collision Center were quick with their communication, carefully listened to our concerns, and made sure we were completely satisfied with their work. Thank you for the superior service!
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March 2020 by Brandon Welch
Recently tried to do a self touch up paint job on my 2020 Toyota Corolla after getting some stone chips on the paint. I made a mistake in the process and asked Toyota to step in and fix the paint blobs that I made. They repainted my hood, my rear bumper, and blended my fenders to ensure there was no offset in the paint. After getting the car back, we did a walk-around of the vehicle and it looked perfect. Except for one of my fenders which peeled clear coat. I pointed this out to them and they had the painter come out and fix their mistakes at no extra cost in a matter of 5 minutes. My car now looks fantastic again! The work they do here is very professional and I definitely will come back for any of my future repair needs. You will be in good hands with these guys and I highly recommend them!
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February 2020 by Warren Voshell
My Subaru came back looking great. The damage was repaired and looks flawless.I was impressed that they cleaned the interior. Really nice people and quality service.
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August 2019 by Marlon S McNeill Sr
I will always return to have my body work repairs done hear. They use nothing but the best part
