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January 2024 by Kaldu ibrahim Barrie
Trust me the process is so fast and easy
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December 2023 by Hassan Mohammed
Very convenient place, easy and secure access with app. Highly appreciate Tim for the detail walkthrough. Would highly recommend, never saw any storage place to have so quick room assignment all done in 5 minutes with online.
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October 2023 by Yifan Zhao
Super efficient! Be careful reading the lease agreement about monthly charge though if you only need it for less than a month. There is no pro-rates rent and the lease get renewed at 1st of every month.I was very unsatisfied with the customer service by the call center agent and the agent’s manager, who got really rude when I called about the additional month charge. However, I appreciated the owner for contacting me later and remedied the situation.
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August 2023 by Tony Suvie
After going thru the process with the app; when I got to the green light to open my unit#132 the slide bar was stuck and each time afterward t I had to hit the slidebar with a stick to unstick and open my unitUPDATE 7/12/23The staff really do read the reviews here!They called me recently about my issue with the lock on my unit and we arranged a time to meet with me at the unit.There was one minor yet very important thing that made all the difference in the world that the lady showed me. We were in and out within 10 minutes. The replacement lock that she had brought along was not needed. And I came away a happy satisfied customer5 Star rating for sure
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July 2023 by Morgan Jefferson
This place started out great, but as they upgraded, their “fixes” are more like bandaids on leaking pipes. I would not recommend putting any valuables in their storage units. Before they covered the units with metal, they were wooden. It rained really bad one day, and all of my things were soaking wet. I reached out, and I was told the roofs on the units were going to be replaced. They were not. The units were just covered on the outside and no one seemed to care that my valuables were wet. Going through my thing I found that all of my furniture was ruined and my books as well. Moving out day came, and my unit was infested with ants, all types of spiders, and I found a dead mouse. A unit near mine found snake skin in theirs. I informed the office and nothing happened. These units might look nice on the outside, but the inside is absolutely horrendous. I can’t believe they are raising the rent to $124 a month for my 6 ft unit. I originally started out with about $80. If you’re going to raise the price, raise the quality as well.
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July 2023 by John Pankowski
Fast, efficient service. Front desk attendant was very nice. Will continue to rent from this location
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June 2023 by Marianela P
Rented U-Haul van. Van was a newer model, which I really appreciated. However, it needed a wash/scrub on the outside and there was an old spill in the back of cab that dried sticky….Other than that, the location was easy to find, and pick up and drop off were fairly simple with the app. Thank you!
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May 2023 by Aaron Tokarski
I have twice now rented U-haul trucks (both 15ft) from Newark Safe Storage (NSS). Both times, they have been great to work with. The staff is friendly and helpful. They are well stocked with supplies such as moving blankets and hand trucks. And after-hours access is convenient.I will say that, the most recent truck was a bit of a disappointment (though this is likely more of a reflection on U-haul than on NSS). It had very high mileage (>140k) and had absolutely no connectivity in the cab (no Bluetooth and no USB charging). But, to be honest, it did perform reliably, which really was the important thing.
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April 2023 by maf
Great experience. Truck was newer and clean. Fast and friendly service. Big plus they were open on Sunday.
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March 2023 by Annette Rupert
I was pleased with the ease of ordering a truck, having it ready, when I arrived, and the ease of returning the truck. If I needed a truck again, I would use this dealer.
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February 2023 by Leigha Thomas
Obtained this storage unit on 11/30/22. Paid fees to get unit initially so it wasn’t like I didn’t pay to reserve the unit . Was sent a letter/ late notice for payment for a month of rent for $119 on 12/6/22….7 days later. not really understanding how they charge to reserve the unit then turn around and charge basically the difference of a full months rent but make it seem like you got a deal by offering 2 coupons . I applied for the 50% first months rent discount but $119 plus roughly $30 (not sure or exact amount) totals $149 when my monthly charge is $152. Facility access Ends at 10pm , they charge extra to be able to access YOUR belongings overnightAlso conveniently there is a wasps nest located in the front corner of the garage unit. And the floor in my unit has visible holes on the side of the trailer where you can see outside and the floor didn’t feel too sturdy as you could feel where the floor gives while walking on it . This storage unit is located right across from new home so I thought it would be perfect but I regret renting here
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February 2023 by Otacon91
Staff was polite and accommodating with all my questions about services being provided. Upon moving in the unit was clean and accessible. The whole integration of the smart app to access various account information as well as the unit is perfect. So far no complaints.
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February 2023 by Stephanie Rosado
Tim was wonderful! The whole process was very quick, he made pleasant conversation while processing my information, then pulled my uhaul and we were on our way :)
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January 2023 by Elizabeth Daniels
It was pleasant doing business with Newark Safe Storage. Staff are kind and welcoming.
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December 2022 by Gregory Johnston
Super easy! Friendliest experience that you will ever have!
