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November 2023 by Richard Pethel
Place was recommended to me by my podiatrist. Service is great. More expensive than I used to pay, but quality and comfort of the shoes is exceptional.
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November 2023 by Tanya Simpson
The store was nice a bit pricey but accepted a military discount.
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September 2023 by Rebecca Ruocco
Great store with great products. Sam was very helpful.
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August 2023 by Jennifer Sanchez
Israel helped my husband and I, and he was absolutely incredible. Friendly, knowledgeable, and patient. He made the experience a lot more enjoyable.
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June 2023 by Mariana Daitx
Worst customer service. “Manager” denied the return, she said they needed two managers to process any return in the store. Unbelievable.
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May 2023 by Melissa Bryant
Great service, didn't have the shoe I wanted in my size. Found them at another location and $10 cheaper. But store was very clean & updated.
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April 2023 by brian fraticelli
Always friendly and professional. In and out in 15 minutes with new shoes and inserts.
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April 2023 by SL Troupe
Had to replace a pair of shoes that I ordered online. They were too small. The employees were extremely nice and helpful. Was about to make a smooth transaction and exchange for the ones I needed.
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September 2022 by Troy Bell
I had a great experience at this store. The young fellow who assisted me was very helpful and knowledgeable as well.
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June 2022 by Christine Johnson Osei-TuTu
This store is great. Staff is wonderful and very helpful. My orthopedic doctor gave me a script for 10% off. They have shoes for every foot problem. Just trip on the machine to have you foot properly measured. And your get fitted for the style and size perfect for your foot needs. Only 3 days, my back pain and foot pain are gone. I could barely walk due to arthritis on the top bridge of my foot for 2 months , my lower back also started to hurt. Insoles and the Proper NB sneaker is went from 2500 steps a day to 7500 do far today not foot or back pain.. Going back to get more colors.
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May 2022 by Trinity Leary
Nice and supportive shoes. Sevice was okay
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April 2022 by Evetta Mann
Unhappy customer with Manager Greg at the Christiana Store. I ordered a pair if sneakers online from New Balance I wore the sneakers to realize they were too small due to my feet hurting. Therefore I called New Balance where I ordered the sneakers and was told I could return the sneakers to a local store for a refund and to purchase a new pair in the store or reorder a new pair online. I felt inconvenienced due to Greg would not allow me to return the sneakers because I'd wore them and they appeared dirty. Greg suggested I take them and clean them somehow?? Or receive a store credit. I disagreed as the sneakers weren't dirty as Greg stated and asked Greg how did he suggest I clean them?? Neither did I want a store credit due to they don't have a good variety of colored sneakers. I then left the sneakers and I told Greg I wasn't taking them because they were too small. I called New Balance where I ordered the sneakers and they were very kind and sorry for my experience with Greg at New Balance in Christiana. They suggested I go back get the sneakers and they would gladly refund my money so I could purchase another pair of sneakers. This was so unfair and didn't make sense to be treated like this as New Balance online had no problem receiving the sneakers back worn or unworn....very disappointing.
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March 2022 by Rob Krentz
I called the new balance store Christina ,I knew what type of sneaker I needed size 14eeee than I asked the price$ 94.99 I almost fainted at the price, but I needed the shoes and they were delivered to me my house 4 days later.
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September 2021 by L Dickerson (Stormy)
Excellent as usual, very professional and courteous
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August 2021 by Robin McIntyre
I am so grateful to employee Joseph for taking the time to get me in the proper shoes and insoles. I can be difficult to fit, but he nailed it!! Thank you, Joseph!
