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November 2023 by Hammer of God
I brought my car to be diagnosed and repaired. I already knew what was wrong with my car and I replaced the part. After they looked at my car, they told me that the part, that I replaced, needed to replaced. They didn't fix anything and ended up wasting my time and $120 diagnostic fee. This dealer has gone downhill and I will never take it there again.
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October 2023 by Megan Harrington
I’ve only viewed their website so far (hence, giving four stars, as I cannot speak on their customer service) because I and my daughter are both in the market for newer vehicles. We have been searching and researching for over a month now, and I have to say Martin’s has the highest prices for their certified preowned vehicles than any other place within 70 miles. I’m in MD but next to DE line, so I do a lot of shopping in DE. I am not even willing to go to their facility in person since viewing their inventory and pricing online.For some credentials, I am the fleet manager for my company and I handle all vehicle transactions from luxury cars, daily drivers, passenger vans, & box trucks. I’m very much experienced in the car buying process. In my experience, I used to think big auto manufacturer dealerships were way more trustworthy than the run of the mill used car spots on almost every corner in every city across the country. But I learned quickly that I was extremely naive. I’ve sued 2 dealerships & won.There are A LOT of scams going on at legitimate major manufacturer dealerships that most people don’t know. Bogus fees, interest rate mark ups & extended terms, warranties that aren’t worth the pen you signed with, and more. Just make sure you RESEARCH beforehand. READ the paperwork at dealership & REVIEW everything before you sign. It’s also best to bring your own financing if possible unless there’s special low rate offers at the time thru the manufacturer.Just remember, THEY ARE NOT YOUR FRIEND.FYI: this is not about this specific dealership, I just wanted to offer some advice due to my own experiences and knowledge.
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October 2023 by Phil B.
Long story so I'll make it as short as I can. I had my catalytic converter stolen back last year. Unfortunately when this happened something happened with my engine control module and my O2 sensor was sensing that it was not working although it was. I took my car to another repair shop and they could not fix the issue. They did try and gave me documentation on what needed to be done. Honda did not believe that it was not the O2 sensor so they put in a new one that was genuine factory parts. Guess what? Same issue. They then in what is the pettiest thing I've ever seen charged me for diagnostics and also took off the new O2 sensor to put on the old one. The control sensor doesn't work anymore. They wanted to charge me $1400 to put in a part that costs $100 from the junkyard. My car is 18 years old. I do not need a brand new control module. An after market part is fine. Taking it back to a different mechanic with part in hand. I'm done dealing with Honda for service.This place is a rip off. Do not take your car there for regular service. There is no point unless you love spending extra money.
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October 2023 by Samuel Douglas
My wife & I recently purchased a new family vehicle to meet our growing needs. During our search for an SUV with a 3rd row, we had the pleasure of working with Mark Tribuani in Sales over at Martin Honda on Cleveland Ave in Newark, DE. Mark is genuinely one the most professional yet entertaining sales rep Ive metLooking back at the experience, there was an atmosphere of transparency, understanding & candor that he created throughout each of our interactions. I highly recommend working with Mark should you find yourself in need of a car!
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October 2023 by Joyce Proctor
Purchased a 2023 Honda civic sport from Eddie at Martin Honda! Quick professional, with what I was wanting to purchase! Absolutely love, my Honda, we are a Honda Family at this time five of us are driving Honda’s with one that has 211,000 miles on it! Still running like a charm.? ? ?
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September 2023 by Gary A.
Awful service on a lease, arrogant and think they are 'the only game in town' Avoid at all costs, would give -10 stars if I could. Just not trustworthy at all!
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September 2023 by Brianda Rosario
I don’t write reviews but I have to share my experience in hopes that people read it and visit Martin Honda. I had the pleasure of working with Manuel Mateo and I would purchase again. Mr.Mateo was very kind, knowledgeable and most importantly wasn’t a pushy salesman. Referring him to all friends and family!
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August 2023 by Andrewlee
Hi I just to say to any Honda owners out there if your car is having any issue don’t waste your time taking it anywhere else martins Honda 1364 marrows rd is the place to take your car Arnold Dominguez was my service advisor and they brought my car back to life. Now my car is riding so smooth with out all the noise and rumbling. Thanks you so much Martin Honda for hiring people that want to work.
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August 2023 by JEN SMITH
My name is Kristin Zebley Not Jen Smith. My google was not working properly but I wanted to give a shout out to Johnny who works in Service for going above and beyond to make sure I was taken care of properly today. I asked the woman who handles the shuttle about how long it should be and she didn't give me an answer. He reached out to the drivers knowing I needed to get home to my kids and since I live very close he just took me. That is TOP notch service and much appreciated! Johnny is the real MVP!
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July 2023 by John B.
Did a horrible paint job on my Camaro. It was like they painted dust into the finish.
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July 2023 by Renann Galaverna
My car is at the martin collision center for over a month. It is getting into 2 months now. They told me the car would be ready to go last Friday (07/07/23). Then they changed to next Tuesday (07/11/23), then again to Friday (today, 07/14/23). I called them and they said the car will be fixed next Thursday, yes only next Thursday (07/20/23). I had to return the rental car (max. of 30 days from geico) on 07/07/23. I'll not have a car for at least 2 weeks and based on their history, they will change the pickup date again and I don't know for how long ill stay without my car. They never called me, texted messages, or did anything telling what is going on with my car. You will be totally in the dark if you drop your car there.
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July 2023 by Daniel B.
Buying a new car is never an easy process but with the way new automobiles have been with shortages, it's been nearly impossible to find what you're seeking. Martin Honda had exactly what I was looking for in a car in stock and sales rep Mark Tribuani did a fantastic job not only getting me into the vehicle of my choice but in a timely manner! The quickest buying experience I have had! Mark is outgoing and a true professional who's enthusiastic and knowledgeable. Highly recommended dealership. Thanks for making a customer for life!
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June 2023 by E Linz
My son and I are appreciative of our encounter with M. Mateo at Martin Honda.I took my son (a May 2023 graduate) to Martin Honda looking for a car. Mateo was courteous and professional in our interactions. He answered all our questions about the models we were interested in. Going through the process, we really did not feel Mateo was pressuring us to make a purchase. What we appreciate most is his wise (real life necessary) advises in car purchasing. He commented to us checking auto insurance and auto loan programs before we make a purchase.We felt that Mateo is someone we would love to work with.
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June 2023 by Ted Cregger
I purchased my first pre-owned Honda in October of 2022 at a dealership in NJ. Fast forward to June of 2023, and it’s time for my first service visit. Martin Honda is listed as the nearest dealership, so I scheduled service via the HondaLink app. First of all, I loved the fact that the price for all standard services are listed; I knew what I was going to be paying before I even arrived. Secondly, when I arrived at the dealership, I was immediately ushered into the service bay and greeted by a cheerful gentleman (I forget his name) who explained the process to me. He then escorted me into the building, and I was greeted by Johnnie, the service advisor. He checked me in and escorted me into the lounge area, and he gave me a rundown of the amenities (including complimentary WiFi) and bid me adieu. Soon after, I received a text from Jennifer, who informed me that my vehicle was now in the shop with a technician. I continued to receive periodic updates from Jennifer, and I even received a video of the technician’s multi-point inspection. I felt that was a bit of overkill; however, it was appreciated. Overall, my service experience was fantastic, and I will recommend Martin Honda to anyone needing great service.
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June 2023 by Subash Chhetri
Disgusting Customers service. Negative comments. If you are reading this review I want to say for best customer experience you should not come in this Honda dealership they are disgusting ,rude instead of coming here I definitely recommend Conicelli Honda in 1100 Ridge Pike, Conshohocken, PA 19428 they’ll treat you like customers, I bought 2 Honda Accord 2023 with Them after martini Honda try to ruin 2 cars deal.
