Lovesac offers comfortable, durable, and customizable furniture designed to last a lifetime. Their Sacs and Sactionals are washable and changeable, allowing customers to invest, expand, and adapt their furniture over time, reducing waste and promoting sustainability. The company emphasizes Total Comfort, featuring innovative products like StealthTech Sound + Charge, an immersive audio system integrated into Sactionals for a unique sound experience. Customers praise the excellent in-store service, highlighting friendly and knowledgeable staff who provide personalized assistance and discounts to make purchasing easier. Several reviews mention staff members going above and beyond, with one employee staying late to help complete a sale. Despite occasional issues like packages being left in the rain, the company’s customer service team is quick to follow up and resolve problems, offering replacements when needed. In challenging situations, the staff remains calm and professional, demonstrating commitment to customer safety and satisfaction. Overall, Lovesac is recognized for its high-quality, adaptable furniture combined with attentive, caring service that creates a positive shopping experience.
Blake was so helpful during a recent trip to Lovesac to look at fabric options. He provided options, quotes, answered several questions and was knowledgeable about the product. Thank you for the great service!
October 2023
Awesome sale persons very knowledgeable and so pleasant.
October 2023
Experience was very laid back and not pushy (which I appreciate). Thanks Brittany ?
