-
July 2024 by Minista Jazz
I regret to report an exceedingly disappointing experience at Joann's in Newark, Delaware. During our visit, my wife and I encountered service that was not only subpar but also profoundly disrespectful.
Upon bringing our chosen fabrics to the cutting counter, we were met with a staff member whose demeanor was astonishingly condescending. Her patronizing attitude towards us was palpable, marred by a lack of basic courtesy and professionalism that one would expect in any retail establishment, let alone one that prides itself on customer service.
The employee's manner was dismissive, and her tone was unwelcoming, making what should have been a straightforward transaction unnecessarily uncomfortable. This unfortunate interaction not only tarnished our shopping experience but also left us feeling demeaned and disrespected.
Joann's has long been a favored destination for our crafting needs; however, this experience has severely shaken our confidence in the store. We hope that management will take serious steps to address this behavior, ensuring that all customers are treated with the respect and dignity they deserve.
-
July 2024 by Sheila Wright
The best place ever!
-
July 2024 by Smita Roy
Went there for the first time and I loved this place. It has a great amount of all kinds of things related to craft, sewing, jewelry making etc.
-
June 2024 by Christine Tito
Shop there with granddaughter the service is horrible asked if any discounts could be applied was told no and thanks for saving me money as I didn’t buy anything went to Michael’s for the few things my granddaughter needed.
-
April 2024 by Kim
Called 4 times n put on hold for 6 mins then 8 mins then 6 mins no one ever came back .
Then I call again n tell them what happened the girl said well we are all really busy here. I told her sorry to bother her. Wanted to ask them to hold an item for me for a funeral an easel. But no luck.
-
February 2024 by Banesa Castañeda
Mugs arrived broken. Very inconvenient and unfortunate
-
February 2024 by Ms. Mia
Yesterday I visited the Christiana Town Center location to pickup my online order. While there, I saw a pair of very nice wind chimes (they were the only two left in that particular style). Today I decided to take advantage of the sale and purchase the two online, along with some fabric, and pick them up today as well. The Joann app stated that there were still only two left of that particular style of wind chime. Within 10 minutes of placing my order and receiving my confirmation email, the wind chimes were cancelled. I reluctantly purchased two alternates. My orders were ready & three hours after I placed my orders, I went to the store to pick them up. I happened to go back over to the area where I saw the wind chimes yesterday and the same two that I originally ordered, that were cancelled, were still sitting in the exact same spot they were at yesterday. I grabbed the two & brought them to the front, where my purchases were. Mind you, there are only three employees at the store and two of them were at the front. I asked them why the wind chimes were cancelled when they are right here. One of them responded "Maybe they were in the back when you placed your order". I told her that I was at the store yesterday and the same two were exactly where I found them two minutes ago. And I placed my order a few hours ago. The other girl processed the exchange. No apology was given. Guess one of them wanted to save them for herself. Since these people have proven themselves to be untrustworthy, I'll be shopping at the nearby Hobby Lobby from now on.
-
February 2024 by Bentley Benjamin Cartier
I gave them one star, I actualy love Jo Ann Fabrics Inc honestly but I drove all the way here from Newark to print something... Just to find out Staples had been replaced by Jo Anns.Add Staples back to the plaza,Sincerely, Delaware residents.
-
January 2024 by Kyra
Placed an online order and walked in 10 minutes before close to pick it up. As I walked in there was no greeting, only a person yelling from near the Cricut materials saying “We close in 8 minutes!” I replied I’m picking up an order. I received the order and half of my order was not in, I asked where other bags would be and checked to see if they had an other options, they did not. On my way out there was no recognition for departure again as she was following me to lock the door. I turned to her and said “Good night and happy holidays, your customer service has been slim this evening and your attitude is bleeding” she continue to lock the door and said “Yours too.”I get it, it’s the holidays I’m sure she’d rather be home. Yet, I’ll never accept the lack of customer service as you’re representing an entire store and seemed to be leadership during this shift. Disappointed and will not be returning.
-
December 2023 by Dana Cale
It had the Christmas decor i was looking for.
-
November 2023 by Ashley Lockard
I had the absolute worst experience today with an online pickup order. My cashier, Andrea, had such a bad attitude and it was clear she just didn't want to be there. My order wasn't ready so I left and came back. It still wasn't ready an hour later. I offered to just go grab the item myself, which apparently I grabbed the wrong color. This time I had the pleasure of dealing with Nora, who was just plain hateful. She brought the correct thread, handed it to me and just walked off. She said absolutely nothing to me, not "here you go", not "have a nice day". Absolutely nothing. I was floored and have never been treated so poorly as a customer in my entire life. I truly don't understand why people like this work in customer service. I won't be back to this location, ever.
-
November 2023 by Courtney Farmer
The shelves have been bare for months, I’ve been watching this one specific skein of yarn just to see how long it will sit in the wrong place and we’re going on two months now. The yarn bag section has been wrecked since the manager, NORA, wrecked it trying to find a bag but didn’t but left it l unable to shop. The customer service is nonexistent. When you ask for help looking for something they just say it should be here but when it’s not they just respond with, “I don’t know what to tell you.” Then they throw the rewards program in your face but when it comes to using it during checkout they don’t let you put your number in and there’s no way to do it retroactively.. I’ve spent hundreds or thousands here but I won’t be going back again after today. I don’t have to be talked to like that especially when I’m there to give them my money. .
-
November 2023 by shaylin conklin
Hate coming to this location. Nonchalant employees and never seem interested in helping customers no matter how many times I come here.
-
October 2023 by Regina Redden
Great experience was able to get help when needed and they have a large assortment of yarn. Should have came here first to get the yarn I was looking for.
-
September 2023 by Arnae Crocker
I came today asking for help with fabric. The two ladies working were more than happy to assist the women in front of me with fabric questions. When my turn came everyone was clueless on how to help and one of the young ladies just walked away as if it want her concern. They both work in fabric…. I’m done hobby lobby is across the street anyway soooooo much better!
