Hertz Car Rental
Car RentalHours:
1344 Marrows Rd, Newark DE 19711 Hours
About Hertz Car Rental
Hertz Car Rental at Newark - Marrows Road offers a wide selection of vehicles, including luxury cars, sports cars, SUVs, EVs, vans, and trucks. Customers can easily book online or through the free Hertz app. Many reviews highlight the friendly and helpful staff, with particular praise for employees who go above and beyond to ensure a smooth experience. One customer appreciated a staff member who was professional, patient, and made the process stress-free, while another praised the staff for their kindness and willingness to help, making it their preferred rental location. However, some reviews mention organizational issues, such as delays caused by cars needing cleaning or servicing, leading to waiting times. There are also notes about being understaffed and disorganized at times. Despite these challenges, customers appreciate the professionalism of staff members who handle problems well, with one employee stepping in to provide a surprise EV and resolve a vehicle issue, saving a trip. Overall, the location is known for friendly service and good customer care, though improvements in organization and staffing could enhance the experience further.
Most Recent Reviews
September 2025
Reserve a car rental for today and they are sold out. So why bothered paying and reserving a car
August 2025
Told me there was no car available for my reservation, yet the money was taken out of my account when I originally booked it. If my payment isn't enough to hold what I paid for then why am I being charged prior to recieving my vehicle? Very unprofessional and rude.
August 2025
May or may not have a vehicle when you arrive to pick up. If they do, it won't be what you booked online and they will charge you to upgrade or let you walk out without a vehicle. Even if you booked weeks in advance. Good luck! ;)
More Comments(173)
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