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July 2024 by Dennis Gabriel Morales
Be careful when buying pre-owned games here. Not all of them are in good condition and may not run efficiently on a given console. Customer service will not pick up the phone after multiple attempts. Do not patronize this store.
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June 2024 by Robert Waldeck
Quickest way to lose a customer to your already dying location is to watch an employee of this location mock a child behind their back because they were asking questions on a game they wanted.
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June 2024 by James Wiggins
Bad customer service. They do not pick up the phone when you call so I had to drive in. When I got there the customer service was super trash. Decided to go to another GameStop or purchase my game online.
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March 2024 by Ebe G
Came here to pick up a game on Friday night. The store was supposed to close at 8:00 p.m. I arrived there at 735 p.m. and then please ready close down the store. I'm never going back to this store.
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March 2024 by Jay Greymane
Standing outside the doors now 20 minutes past the time they claim they are open and the doors are shut. Not the first time it's happened
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February 2024 by Sparky
Bought a $125 Xbox controller plus warranty 3 weeks ago.Controller broken out of the box.No returns!Only if they had a used Controller, which they did not!Total rip-off Christiana Gamestop.Never go to ANY Gamestop they suck!!
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January 2024 by Juan Rivera
This store used to be better. Seems like now they keep a small stock in the store and give you a sense of emptyness when you walk in there. The staff is ok. Just there to do their job and move on. The selection of games is small and leaves you wondering why did I even bother to come to this store?
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January 2024 by Jason
Worst customer service I have received in my tenure as a human. The crew was huddled in a corner boasting to each other about their newest achievements in Elden Ring while ignoring the customer. Moments later one of them was very audibly belittling peoples purchases. Like dude, I heard you call me an idiot for buying Diablo. I understand the company doesn't treat you so well. I also understand now I was an idiot for buying Diablo but do better please.
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January 2024 by antony stromsky
Big store with a lot of accessories for gaming and items to go along with it but small selection of actual games that I could see.
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December 2023 by Ewonnu Campbell
I love Gamestop period
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December 2023 by Rebecca Thacker
The store seems very empty.
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December 2023 by Tara Martz
It was nice, busy but great service
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December 2023 by Milan saige wood
Awesome place wide variety and great sales awesome customer service very nice.
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November 2023 by Michael Scornaienchi
I purchased an Xbox series x from this GameStop location September 16th 2023. One month and two days later the system bricked on a drive error while trying to update. I now know and have educated myself on this unfortunately fairly common issue with the series x. I followed the troubleshooting steps on Microsoft’s website to no avail. The first suggestion upon failed troubleshooting was to contact the retailer which I did on Wednesday October 18th. This is pertinent because although I am aware of GameStops 30 day return policy I was looking for some assistance with the extenuating circumstances in mind of a brand new system a month old failing. I have been a long standing GameStop customer and also have a background in retail management and understand policies are in place for a reason however with customer service in mind these can be manipulated depending on the circumstances. Now I will say I had 2 very nice and professional conversations with assistance manager Corey however, Shawn the store manager would not speak with me over the phone even though he was very familiar with my issues from my calls the past 2 days. That in mind, I was also instructed to speak with Shawn by 2 different staff members. Corey got back on the phone with me and said Shawn was “too busy” for me and will not talk. Egregious behavior by a leader in retail as far as I’m concerned. Much to his credit Corey did present a solution of taking the return as long as I had the original box of which I told them on each of my calls that I discarded after I set up my new console. I’m not looking for a handout in this pursuit. I am just upset GameStop does not stand behind the products they sell. I asked to escalate this conversation to a district manager and they told me they are “not allowed” to provide any contact information for GameStop corporate. I am sad to say after 30+ years of shopping at GameStop I will no longer give them any business again. I am also saddened I have to take time out of my work day to put this together in an effort to get the attention of someone in the corporate office. My frustration does not lie with Corey or the store associates who I spoke with several times this week but the simple fact I got a lemon of a console and the store manager “didn’t have the time” (I was instructed to call and speak with him) to even give me the respect of telling me himself. I encourage anyone looking to make a big purchase of a console to just order it on Amazon like I should have. $500 Lesson learned.
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October 2023 by Samantha “Sam” Montgomery
Went to GameStop to buy the ps5. The sales clerk told me I was not allowed to buy the ps5 without also buying a membership that cost $120. Which brought the total to more then $600. Ended up buying one from Best Buy for $500
