January 2022 by Kiya blake
Such an adorable store!! My daughter was able to order a larger sized item and have it shipped to the store.
December 2021 by Dominic Colvard
Placed an order on 12/19/21to have order shipped to my home. Today is 12/23 @ 820pm. I have not received any texts/emails from forever21 regarding my order/xmas gifts. Looked up my acct and the order indicated on one page that it was being shipped to me, on the detail page it indicated ship to Christiana mall (okay!). Contacted customer service, never received an answer as to WHY no one contacted me about my shipment….let’s just dance around the question. End resolution from customer service was to place another order! REALLY……today is the 23rd Xmas in less than 2 days now. Took a lot to hold back my true response to FOREVER-YOU SUCK- 21.
December 2021 by Jason Edwards
Horrible customer service. Would not exhcange an unworn shirt, with the tags on, and receipt, for a larger size because it was on sale! I just wanted to exchange a small for a medium which I couldnt try because of closed dressing rooms. Last time in the store.
December 2021 by jetson cruz
Clean N great environment
October 2021 by Diane Kott
Not the store I remember years ago but still worth popping in now and then
September 2021 by Tyler McQuaid
Great atmosphere, reasonable prices, very professional management. Staff is like a family.5 out of 5
September 2021 by Tanya Simpson
A nice store for teens and young adults.
August 2021 by Erika Freeman
Great selection, large and well- organized floor plan!
July 2021 by Mary M.
I like this store, but when I was checking out, I said a cheerful hello to the cashier, and she did not, would not, even look at me or speak to me to acknowledge me. Instead she stated the total without looking at me again. Then a fight broke out at the register next to mine between a customer and a cashier. Why is everyone here so mean and angry?
July 2021 by Montero (NightTimeOtaku)
Nice customer service and a clean store
May 2021 by Tanya
I was going to purchase a cute pair of jeans for myself but the lubes was to ling and only 1 cashier so I will return next week.
May 2021 by Sydne Stith
worst customer service ever. manager is a b*tch and they NEVER answer the phone. ill take the drive to dover before I give them my money. their check out line is ALWAYS long while associates hold convos while holding up line
February 2021 by Amber Grenke
My sister and i went in 20 minutes before close, and i know times are hard, we are out visiting family, forgot to pack for the weather here, so we wanted to grab a sweater or two. 2 minutes after we went inside, a worker started yelling, saying certain sections were closed, and we understood, so we kept looking around, and not even another two minutes later, the same worker yelled saying the store was officially closed and that we either needed to get in line or leave. It was 15 minutes before close. Hands down the worst experience we've ever had.
January 2021 by Vita Ifill
So my sister in law and I were in Christiana Mall in Delaware, we were browsing for a pants my sister wanted. But they did not have her size. We continued to browse for ourselves. While browsing clothes would fall. It was a whole lot that was falling and decided to pick them up. A sales representative who just kept following us and fixing clothing that did not need fixing said to me thank you. Pick them up. Rude. I don't get paid to do you job.
January 2021 by victoria
the location is DIRTY. clothes are cheap, not fashionable, and musty. the store itself is below standard compared to other forever 21's, and the clearance section is so ugly that not even my grandma would wear those terrible child labor clothes.