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January 2024 by joey10949
Rude to customers and the coach associates are rude to other stores in the mall.
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January 2024 by Jimmy (None)
Low stock on most items
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October 2023 by Tanya Starr
The ladies that work here are nice. But the one guy… I think His name is Mikey. Snob level 1,000. Dude this is Coach. Not Chanel. ?I usually shop online. Every time I attempted to shop at this store, He’s had an attitude/was emitting serious snob energy/was incredibly dismissive. It’s honestly comical, rude and weird. Especially considering how much money I spend. And considering Coach is a contemporary brand. Not a luxury brand. And even if it was a luxury brand, that’s not how you treat people. It’s elitist and gross. And most people that have money, know this fact. Humble thy self…
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October 2023 by Maria McKinney
My mini coach purse broke and my husband brought me here to replace it. We walked in and weren’t greeted at all. One employee was just standing there watching everyone. As we were about to leave, that’s when i got approached and asked if i found everything to be okay.. from there i was able to get the help i was looking for and left the store with a happy purchase. As someone who also works in retail, greet your clients! It makes a big difference.
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June 2023 by Christine Sentman
I was at the Coach Store today at Christiana Mall in Delaware. I was browsing around to buy a purse because my other Coach purse zipper broke. So I was greeted by one sales associate with a snobby attitude and when I found a purse looking inside for the tag, the other associate said in a snobby tone that's $225. And walked in the back. Both sales associates were judging me because they thought I had no money to spend. I know Pay for years. She has greeted me with respect. I feel like Coach has lost their touch and personality. Snobbery has no place in Retail. So, I left the store and went to Michael Kors and bought a purse, a matching wallet and scarf. Too bad Coach missed out on close to a $1,000.00 sale.
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June 2023 by Tony Thomas
The salesperson wasn't very helpful. She kept repeating herself about our situation as if we didn't understand her the first time. ? So, no, I will not shop there for my wife after her attitude.
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April 2023 by Jen T
Went here on two consecutive days (didn't realize that the mall closes at 8) The wife was looking for something to hold just a few items in it to take to a concert and since she'd already had a few Coach purses, this seemed like the natural place to go.I had seen a nice watch in there for her the first night we went but didnt have the time to check it out. The wife not only loved the watch, but she found a small purse that had everything she was looking for. When she found out that the purses were customizable with metal charms and monograms, she decided to do both. I have to say that the work and quality were impeccable. The staff was absolutely wonderful: very polite and enthusiastic about their products. This trip also holds a new memory for us. My wife is transitioning and the monogram was the first in her new name. The staff treated us incredibly well. If you need fine leather goods, this is the place to get them. Highly recommended.
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February 2023 by Matthew Short
Everyone’s extremely friendly and willing to help you out
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December 2022 by R. Mobley
I absolutely love this store, I’ve been shopping at the location for almost 20 years. One of the store managers (Tia) is friendly, super helpful, and overall amazing. However, (yes there’s a but) there’s a new male Manager (Mike) who spoke to me in a demeaning manner, which was very off putting. I’d rather shop online than go in store if he’s working.
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December 2022 by Nathan McCabe
Decent prices, not much of a selection though.
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December 2022 by Sam Rowley
Everyone was so friendly in the store, but Ms. Stubbs made my experience picking out my gorgeous bag such a special one. She was so kind, fun, helpful, and patient! They wrapped my new purse in a big box and bow for the cherry on top!
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October 2022 by mark went
Staff very helpful but who wouldn't be when each bag is like 1000 bucks lol
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September 2022 by Barbara Lindner (Travelling Wife)
The staff is great and I adore the selection the brand offers here. I don’t have to drive to KOP which I appreciate. They are able to personalize the hang tag while you wait which is a nice option. Bright store with nice displays. Love tax free purses
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August 2022 by Barbara Lindner
The staff is great and I adore the selection the brand offers here. I don’t have to drive to KOP which I appreciate. They are able to personalize the hang tag while you wait which is a nice option. Bright store with nice displays. Love tax free purses
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July 2022 by John Barbizzi
Very nice excellent staff